Odd XP problem

[Dave A]

Student brought her laptop in today to have it looked at. Was riddled with
spyware and the odd trojan. Got rid of that stuff handily enough (I hope!).

Then turned to a problem she had been having previous to the infections, and
which could well be related. In safe mode, everything works as expected.
Network access is fine and can run network tools such as ipconfig, netsh etc.

In normal mode things are not so rosy. The network devices will connect,
both to wired and wireless networks successfully, however any application
which utilises network access hangs. IE will sit at 'connecting' and
eventually fail to respond. Firefox does similarly, and Safari wont even get
as far as appearing. If I run ipconfig from a cmd prompt (as administrator)
it hangs, simply does not respond. Ipconfig shows in task manager but does
not seem to do anything. Similarly netsh gives the same response.

I've attempted to repair the TCP/IP stack and check the LSP for rogue
entries but it does all appear to be as normal. I'm not normally stumped but
this has got me I'm afraid.

I would appreciate any help or suggestions from you guys!

 

[R. McCarty]

What resident Security software is installed - Norton or McAfee ?
I would check each NIC and see if any Protocols or Services are
bound to the NICs that aren't necessary beyond TCP/IP and MS
based services.

 

[Xandros]

In addition to this group there is a network specific group which might be
more useful to you with this question it is here
news://news.microsoft.com/microsoft.public.windowsxp.network_web

 

[PA Bear [MS MVP]]

I think you've got much more work to do (or you should format & reinstall
Windows).

 

[Arthur Shapiro]

In normal mode things are not so rosy.

I've been hit by a similar situation in which I found that the DNS server
(specified via TCP properties) had been sent to some specific IP address out
in Mongolia or whatever. When I changed it back to "select the DNS server
automatically", or whatever the exact verbiage happens to be, things suddenly
started to work properly again.

Art