Odd behavior after SP3

[Deb]

Greetings:

Yesterday, I updated my Office package with Microsoft's
SP3 via the Office Update section of the MS web site.

Ever since, I have been experiencing strange behavior
with Outlook (MS Outlook 2002 (10.6515.6626) SP3).

The program starts okay, does it's automatic send and
receive. I then check my Inbox. If there is a spam mail
in there that Norton Internet Security didn't catch and
dump into the Nortan Spam folder in Outlook, I click on
the This is Spam Norton button integrated with Outlook
and I get a window that pops up, which did not happen
prior to installing SP3.

This window advises: "A program is trying to access e-
mail addresses you have stored in Outlook. Do you want to
allow this? If this is unexpected, it may be a virus and
you should choose "No"." There is a checkbox to "Allow
acces for 1 minute with a dropdown list for check from 1
to 10 minutes. Then 3 buttons, Yes, No, Help.

This obviously is prompted by my attempt to have Norton
place this particular e-mail into the Norton Spam
Folder. If I click Yes, allow for 1 minute, Outlook
locks up. If I select No, Outlook locks up. I then have
to CTRL ALT DEL my way out of Outlook.

I've rebooted, hard and soft and it continues to do this
every time.

Norton is up-to-date. As I said, I never had this
problem until installing the Office SP3 yesterday.

Any ideas on what I can do to stop this behavior? Thanks
in advance for any assistance.

 

[Guest]

Deb,

There are two other threads about this issue between
Norton Anti-Spam and the MS Office SP3 update. Look
father down in the messages for one named "XP Service
Pack 3 and Norton AntiSpa." and an even earlier one
farther down named "SP 3 problem...?."

There currently is no resolution... just annoyance and
aggravation. MS has really pooped on us with this.

carabalda

 

[Diane Poremsky]

Outlook 2002 SP3 adds additional properties to the list of those that are
affected by the security features. As a result, one of your add-ins needs
updated to the latest version - antispam add-ins are a common cause
although others are affected by the changes as well. Many add-ins were
updated following the release of Outlook 2003 and should work with SP3, if
not you'll need to contact the vendor for a newer version.
http://www.slipstick.com/outlook/ol2002sp3.htm#problems

To learn how to program around the new properties (which is needed for the
macros to work with OL2003 too) see http://www.outlookcode.com/d/sec.htm

IHateSpam released an update by 6PM Thursday - look for links on their
support page. Cloudmark is working on an update - Norton will have an update
available soon too.

 

[Deb]

Thank you for the replies. I did do a search but,
obviously, did not use the exacting phrasing suggested so
I was unable to discover anything. I try not to post
without doing my homework first!

I do wonder why MS seems to think that everyone else
should work around their fixes? Symantec is hardly a
newcomer or shrinking violet in this industry and
millions use their products. I have to wonder why MS
wouldn't at least take these users into account when
fixing or updating their own software.

This is extemely irritating for those of us who live and
die by e-mail for our businesses or for those who aren't
savvy enough to first determine a problem and it's
potential cause and then try to follow the "techie"
advice on how to fix things.

Again, I do appreciate the replies and will continue to
investigate a solution as advised herein.

-----Original Message-----
Outlook 2002 SP3 adds additional properties to the list of those that are
affected by the security features. As a result, one of your add-ins needs
updated to the latest version - antispam add-ins are a common cause
although others are affected by the changes as well. Many add-ins were
updated following the release of Outlook 2003 and should work with SP3, if
not you'll need to contact the vendor for a newer version.
http://www.slipstick.com/outlook/ol2002sp3.htm#problems

To learn how to program around the new properties (which is needed for the
macros to work with OL2003 too) see http://www.outlookcode.com/d/sec.htm

IHateSpam released an update by 6PM Thursday - look for links on their
support page. Cloudmark is working on an update - Norton will have an update
available soon too.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)


Outlook & Exchange Solutions Center: http://www.slipstick.com

Greetings:

Yesterday, I updated my Office package with Microsoft's
SP3 via the Office Update section of the MS web site.

Ever since, I have been experiencing strange behavior
with Outlook (MS Outlook 2002 (10.6515.6626) SP3).

The program starts okay, does it's automatic send and
receive. I then check my Inbox. If there is a spam mail
in there that Norton Internet Security didn't catch and
dump into the Nortan Spam folder in Outlook, I click on
the This is Spam Norton button integrated with Outlook
and I get a window that pops up, which did not happen
prior to installing SP3.

This window advises: "A program is trying to access e-
mail addresses you have stored in Outlook. Do you want to
allow this? If this is unexpected, it may be a virus and
you should choose "No"." There is a checkbox to "Allow
acces for 1 minute with a dropdown list for check from 1
to 10 minutes. Then 3 buttons, Yes, No, Help.

This obviously is prompted by my attempt to have Norton
place this particular e-mail into the Norton Spam
Folder. If I click Yes, allow for 1 minute, Outlook
locks up. If I select No, Outlook locks up. I then have
to CTRL ALT DEL my way out of Outlook.

I've rebooted, hard and soft and it continues to do this
every time.

Norton is up-to-date. As I said, I never had this
problem until installing the Office SP3 yesterday.

Any ideas on what I can do to stop this behavior? Thanks
in advance for any assistance.

.

 

[carabalda]

From my contact at Symantec tech support:

"We have a document now about it [this problem], and but
there is no workaround currently. Our team has created a
patch that they are testing (making sure it doesn't cause
any
other problems). Once that passes it'll be available
through LU. I'm guessing by middle of next week at the
latest. Sorry about this taking so long."

So hang in there, kids...

carabalda

 

[carabalda]

Although a Symantec LiveUpdate arrived today that
included core updates to Norton Anti-Spam, the issue of
NAS freezing Outlook's toolbar buttons after the
installation of SP3 still remains as first reported. It's
mind-biggling that Symantec is taking so long to fix this
problem... but all we can do is continue to wait.

carabalda

-----Original Message-----
Thank you for the replies. I did do a search but,
obviously, did not use the exacting phrasing suggested so
I was unable to discover anything. I try not to post
without doing my homework first!

I do wonder why MS seems to think that everyone else
should work around their fixes? Symantec is hardly a
newcomer or shrinking violet in this industry and
millions use their products. I have to wonder why MS
wouldn't at least take these users into account when
fixing or updating their own software.

This is extemely irritating for those of us who live and
die by e-mail for our businesses or for those who aren't
savvy enough to first determine a problem and it's
potential cause and then try to follow the "techie"
advice on how to fix things.

Again, I do appreciate the replies and will continue to
investigate a solution as advised herein.

-----Original Message-----
Outlook 2002 SP3 adds additional properties to the list of those that are
affected by the security features. As a result, one of your add-ins needs
updated to the latest version - antispam add-ins are a common cause
although others are affected by the changes as well. Many add-ins were
updated following the release of Outlook 2003 and

should
work with SP3, if

not you'll need to contact the vendor for a newer version.
http://www.slipstick.com/outlook/ol2002sp3.htm#problems

To learn how to program around the new properties

(which
is needed for the

macros to work with OL2003 too) see http://www.outlookcode.com/d/sec.htm

IHateSpam released an update by 6PM Thursday - look for links on their
support page. Cloudmark is working on an update -

Norton
will have an update

available soon too.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)


Outlook & Exchange Solutions Center: http://www.slipstick.com

Greetings:

Yesterday, I updated my Office package with Microsoft's
SP3 via the Office Update section of the MS web site.

Ever since, I have been experiencing strange behavior
with Outlook (MS Outlook 2002 (10.6515.6626) SP3).

The program starts okay, does it's automatic send and
receive. I then check my Inbox. If there is a spam mail
in there that Norton Internet Security didn't catch and
dump into the Nortan Spam folder in Outlook, I click on
the This is Spam Norton button integrated with Outlook
and I get a window that pops up, which did not happen
prior to installing SP3.

This window advises: "A program is trying to access e-
mail addresses you have stored in Outlook. Do you

want

to

from

1


.

.

 

[carabalda]

Still no word from Symantec on their patch to fix
the Norton Anti-Spam + SP3 issue. I sent a message
to the tech support person I was in contact with
alst week who suggested a fix might be available
"middle of [this] week". She hasn't responded to
yesterday's inquiry. After running LiveUpdate
today, problem persists... major bummer!

cb

-----Original Message-----
Although a Symantec LiveUpdate arrived today that
included core updates to Norton Anti-Spam, the issue of
NAS freezing Outlook's toolbar buttons after the
installation of SP3 still remains as first reported. It's
mind-biggling that Symantec is taking so long to fix this
problem... but all we can do is continue to wait.

carabalda

-----Original Message-----
Thank you for the replies. I did do a search but,
obviously, did not use the exacting phrasing suggested so
I was unable to discover anything. I try not to post
without doing my homework first!

I do wonder why MS seems to think that everyone else
should work around their fixes? Symantec is hardly a
newcomer or shrinking violet in this industry and
millions use their products. I have to wonder why MS
wouldn't at least take these users into account when
fixing or updating their own software.

This is extemely irritating for those of us who live and
die by e-mail for our businesses or for those who aren't
savvy enough to first determine a problem and it's
potential cause and then try to follow the "techie"
advice on how to fix things.

Again, I do appreciate the replies and will continue to
investigate a solution as advised herein.

-----Original Message-----
Outlook 2002 SP3 adds additional properties to the

list
of those that are

affected by the security features. As a result, one of your add-ins needs
updated to the latest version - antispam add-ins are

a
common cause

although others are affected by the changes as well. Many add-ins were
updated following the release of Outlook 2003 and

should
work with SP3, if

not you'll need to contact the vendor for a newer version.
http://www.slipstick.com/outlook/ol2002sp3.htm#problems

To learn how to program around the new properties

(which
is needed for the

macros to work with OL2003 too) see http://www.outlookcode.com/d/sec.htm

IHateSpam released an update by 6PM Thursday - look

for
links on their

support page. Cloudmark is working on an update -

Norton
will have an update

available soon too.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)


Outlook & Exchange Solutions Center: http://www.slipstick.com


Greetings:

Yesterday, I updated my Office package with Microsoft's
SP3 via the Office Update section of the MS web site.

Ever since, I have been experiencing strange behavior
with Outlook (MS Outlook 2002 (10.6515.6626) SP3).

The program starts okay, does it's automatic send and
receive. I then check my Inbox. If there is a spam mail
in there that Norton Internet Security didn't catch and
dump into the Nortan Spam folder in Outlook, I click on
the This is Spam Norton button integrated with Outlook
and I get a window that pops up, which did not happen
prior to installing SP3.

This window advises: "A program is trying to access e-
mail addresses you have stored in Outlook. Do you

want

to
allow this? If this is unexpected, it may be a

virus
and

you should choose "No"." There is a checkbox to "Allow
acces for 1 minute with a dropdown list for check

from

1
to 10 minutes. Then 3 buttons, Yes, No, Help.

This obviously is prompted by my attempt to have Norton
place this particular e-mail into the Norton Spam
Folder. If I click Yes, allow for 1 minute, Outlook
locks up. If I select No, Outlook locks up. I then have
to CTRL ALT DEL my way out of Outlook.

I've rebooted, hard and soft and it continues to do this
every time.

Norton is up-to-date. As I said, I never had this
problem until installing the Office SP3 yesterday.

Any ideas on what I can do to stop this behavior? Thanks
in advance for any assistance.


.

.

.

 

[carabalda]

Finally heard back from the tech support contact I've
been dealing with, but the news is not good:

"The patch has been delayed due to technical
difficulties, it should be available by mid of next week.
We're sorry about the delay."

Unbelieveable!

-----Original Message-----
Still no word from Symantec on their patch to fix
the Norton Anti-Spam + SP3 issue. I sent a message
to the tech support person I was in contact with
alst week who suggested a fix might be available
"middle of [this] week". She hasn't responded to
yesterday's inquiry. After running LiveUpdate
today, problem persists... major bummer!

cb

-----Original Message-----
Although a Symantec LiveUpdate arrived today that
included core updates to Norton Anti-Spam, the issue of
NAS freezing Outlook's toolbar buttons after the
installation of SP3 still remains as first reported. It's
mind-biggling that Symantec is taking so long to fix this
problem... but all we can do is continue to wait.

carabalda

-----Original Message-----
Thank you for the replies. I did do a search but,
obviously, did not use the exacting phrasing suggested so
I was unable to discover anything. I try not to post
without doing my homework first!

I do wonder why MS seems to think that everyone else
should work around their fixes? Symantec is hardly a
newcomer or shrinking violet in this industry and
millions use their products. I have to wonder why MS
wouldn't at least take these users into account when
fixing or updating their own software.

This is extemely irritating for those of us who live and
die by e-mail for our businesses or for those who aren't
savvy enough to first determine a problem and it's
potential cause and then try to follow the "techie"
advice on how to fix things.

Again, I do appreciate the replies and will continue to
investigate a solution as advised herein.

-----Original Message-----
Outlook 2002 SP3 adds additional properties to the list
of those that are
affected by the security features. As a result, one of
your add-ins needs
updated to the latest version - antispam add-ins are a
common cause
although others are affected by the changes as well.
Many add-ins were
updated following the release of Outlook 2003 and should
work with SP3, if
not you'll need to contact the vendor for a newer
version.
http://www.slipstick.com/outlook/ol2002sp3.htm#problem s

To learn how to program around the new properties (which
is needed for the
macros to work with OL2003 too) see
http://www.outlookcode.com/d/sec.htm

IHateSpam released an update by 6PM Thursday - look for
links on their
support page. Cloudmark is working on an update - Norton
will have an update
available soon too.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart
Guide)


Outlook & Exchange Solutions Center:
http://www.slipstick.com


message
Greetings:

Yesterday, I updated my Office package with Microsoft's
SP3 via the Office Update section of the MS web site.

Ever since, I have been experiencing strange behavior
with Outlook (MS Outlook 2002 (10.6515.6626) SP3).

The program starts okay, does it's automatic send and
receive. I then check my Inbox. If there is a spam
mail
in there that Norton Internet Security didn't catch and
dump into the Nortan Spam folder in Outlook, I

click
on

the This is Spam Norton button integrated with Outlook
and I get a window that pops up, which did not happen
prior to installing SP3.

This window advises: "A program is trying to access e-
mail addresses you have stored in Outlook. Do you want
to
allow this? If this is unexpected, it may be a virus
and
you should choose "No"." There is a checkbox to "Allow
acces for 1 minute with a dropdown list for check from
1
to 10 minutes. Then 3 buttons, Yes, No, Help.

This obviously is prompted by my attempt to have Norton
place this particular e-mail into the Norton Spam
Folder. If I click Yes, allow for 1 minute, Outlook
locks up. If I select No, Outlook locks up. I then
have
to CTRL ALT DEL my way out of Outlook.

I've rebooted, hard and soft and it continues to do
this
every time.

Norton is up-to-date. As I said, I never had this
problem until installing the Office SP3 yesterday.

Any ideas on what I can do to stop this behavior?
Thanks
in advance for any assistance.


.

.

.

.

 

[carabalda]

I ran LiveUpdate today on my installation of Norton
Internet Security, and the only thing that had an
updated element was Norton Anti-Spam. After a reboot
of the computer, I did a test of the "This is Spam"
and "This is Not Spam" NAS toolbar buttons integrated
into Outlook XP and guess what? IT FINALLY WORKS!!

That is to say, the annoying new "warning" message by
Outlook still appears and asks me if I want to allow
the program to access my email addresses - and I have
to click "Yes" THREE TIMES to get it to shut up...

But after that, Norton Anti-Spam does its thing, moves
the message to the Allowed list or the Blocked list -
whatever I've asked it to do - and happily after that,
the Outlook toolbars remain functional, and I can use
the X in the upper right corner to close Outlook.

So, it appears that after about 10 days, Symantec has
FINALLY fixed this issue created by SP3 for Office.
Shame on both Symantec and Microsoft for this terrible
snafu.

carabalda