not sure where to go with this

[Guest]

I had to buy a new computer. It came with Vista. Not happy. I also
purchased a four year extended warranty. HP isn't honoring it. I also get a
black screen with an error message display driver igfx stopped responding and
has successfully recovered. This is a hardware issue (the driver) and a
problem surrounding the operating system . I would like to resolve the issue
without having to do a system recovery and have to install everything.
System restore (icons were appearing and diseappearing. An update to that
seemed to resolve the issue) messed up my antivirus/internet security.
Anyone know how to resolve the issue without doing a system recovery.

 

[Guest]

Clarifying: The update to the tool bar seemed to resolve the icons issue.

However, before the tool bar update HP walked me through a system restore.
The system restore messed up my antivirus and that company had to help
uninstall and reinstall the antivirus which seems to be working okay. Then
there was a tool bar update and that resolved the tool bar icons reappearing
and disappearing. However, what hasn't been fixed is the display driver igfx
not responding.

 

[Jupiter Jones [MVP]]

Reinstall the display driver.
Go to the HPs website and get the latest driver.
Do not assume the computer shipped with the latest driver since that
is often not the case.

If you have Norton or McAfee antivirus installed and they came with
the computer, I suggest you uninstall and replace with something
better such as AVG Free.

Consider returning the computer if HP is not doing what you expect.

 

[Guest]

-- Will the site tell me what driver to reinstall and what specifically
should I look for. In other words, go to HP's drivers and downloads and look
for display driver and that should tell me which one???

When I had to reinstall a new driver for the printer, it was confusing so I
hope this is less confusing. Thanks
no signature

 

[Steve Thackery]

Take it back, take it back!

No way should you tolerate nonsense like this from the vendor.

SteveT

 

[Jupiter Jones [MVP]]

Find the appropriate display/video driver here:
http://welcome.hp.com/country/us/en...s&jumpid=in_R329_prodexp/hhoslp/split/drivers

Perform a full recovery if that fails.
If you still have problems, return it as the problem is most likely
hardware.

 

[Guest]

It always helps to know which video hardware you've got on the PC, so that
you can verify that the right choice is being presented to you. That said, I
believe the HP update should set you up to download the drivers for the
proper hardware, that is, that built in to your PC

 

[Guest]

I'm working on that . By the way, I've filed complaints with Consumer
Affairs, The BBB and will go higher as I need to. The update fixed the tool
bar issues so it seems. However, the display driver not fixed yet. HP
remains silent on this issue. So I may have to go to the Atty General and
the FTC even though they don't file on behalf of individuals. I've also put
it in dispute with the credit card company.

By the way re the other two posts. I looked in hardware and devices but
couldn't find which driver and as for going to the website Judith sent me to,
I already looked and there isn't any driver igfx listed.

I am trying to get HP to honor its extended warranty as they've taken the
easy way out and suggested system recovery. I know that won't do it.

As for the suggestion for antivirus...right now my year of Norton is free.
If I change anti virus companies next year I may go to Trand Micro. I have
never heard of AVG.

 

[samfromhp]

I had to buy a new computer. It came with Vista. Not happy. I also
purchased a four year extended warranty. HP isn't honoring it. I also get a
black screen with an error message display driver igfx stopped responding and
has successfully recovered. This is a hardware issue (the driver) and a
problem surrounding the operating system . I would like to resolve the issue
without having to do a system recovery and have to install everything.
System restore (icons were appearing and diseappearing. An update to that
seemed to resolve the issue) messed up my antivirus/internet security.
Anyone know how to resolve the issue without doing a system recovery.

If you r getting this message which says " Display driver igfx
stopped responding and has successfully recovered"
1) uninstall the drivers from device manager.
2) Then go to www.hp.com and then click on software and drivers
download and then enter the product
Number of your tower (e.g rn655aa etc...) and then press enter
and then select the operating system of
your computer (ie vista etc..) and then under Driver Graphics
click on Grphics driver update and then install it
on your computer and then restart the pc.
3) if still the issue remains then do System Recovery and even after
the recovery u get the error message than
u need to service the computer since it is hardware issue..
----> for me this worked <-------

(e-mail address removed) (MCDST) <-------

 

[samfromhp]

I had to buy a new computer. It came with Vista. Not happy. I also
purchased a four year extended warranty. HP isn't honoring it. I also get a
black screen with an error message display driver igfx stopped responding and
has successfully recovered. This is a hardware issue (the driver) and a
problem surrounding the operating system . I would like to resolve the issue
without having to do a system recovery and have to install everything.
System restore (icons were appearing and diseappearing. An update to that
seemed to resolve the issue) messed up my antivirus/internet security.
Anyone know how to resolve the issue without doing a system recovery.

 

[service]

Actually I had a tech from HP help with that on the website and guess what.
HP didn't have the driver available for my computer. Hopefully what HP is
doing for me now will resolve the issue. For some downloading the new and
updated version of the driver on Intel worked for some. Not for me. So HP
finally is doing what they should have done in the first place, which is
replacing the computer. I wish it coiuld be with XP, but they said no.
DRAT! They are upgrading VISTA. I heard that Vista is very protective (maybe
a little too protective) of its computers so if true this would be akin to
having an autoimmune health problem with your own immune system attacking
you. Shame on Microsoft as well. I am not doing a system recovery on a
brand new computer not after HP put me through hell for 2 months and told me
a bunch of stories as to why I should buy the Vista computer and how much I'd
love it. Shame on HP for putting its customers through that in the first
place.