Not seeing attachment

[Rose]

I have a user who recieves 2 different types of emails from accounting. One
email has an invoice and the other email has the backup iformation for that
invoice. The files attached to the emails is .rtf. The user recieving the
emails can see before opening the emails that there is an attachment. When
he opens the emails, there is no attachment. But this is only on the emails
that contain the invoices, not the emails containing the backup information.
Last month I had him forward to me one of the problem emails he had. I saw
the attachment before and after I opened the email. I was even able to
print the attachment. He could not see the attachment. I asked if he could
go to File>Save Attachments and save to his computer and he said it tells
him the file cannot be saved.

Any ideas? Do I need to supply more information? We are all working with
Outlook 2003, Exchange Server 2003.
Thanks,
Rose

 

[Roady [MVP]]

Hard to tell without knowing the configuration of the receiver. Make sure
your message format is Plain Text or HTML when sending a message.