Not receiving read-receipts from one user

[javornelas]

Hello all,

I have Exchange Server 2003 and many users on it which use read-
receipts in Outlook. One user is having trouble receiving read-
receipts from another, even though the person would like to allow read-
receipts to go to the sender. I'd like to explain a bit more to make
sure I am making good sense.

User A is sending e-mail to User B with read-receipt turned on. User
B would like to allow the read-receipts to go to User A as User B does
not mind sending back read-receipts. However, when User B receives e-
mail from User A, no pop up box comes up to allow the read-receipt to
go back to User A.

User A receives read-receipts from many other users on our Exchange
Server without a problem.

I myself and others have sent User B e-mails with read-receipt turned
on. We receive the read-receipt after User B opens the e-mail.

So any idea how to get read-receipts to work for User A when sending
to User B?

Any help would be greatly appreciated.

Thanks.

 

[KePaHa]

Try going to Tools, Options, Email Options, Tracking Options. At bottom are
the options for how receipts hould be handled (for user B). These steps are
for Outlook 2007. In OL 2003, it might be Tools, Options, Preferences, Email
Options, Tracking.