not enough memory when opening word attachment

[Guest]

I have received several attachments in one go. I can open all but one of them.
It is a Microsoft Word Document 681kb
When I click on 'open' I get the following message:
'There is not enough memory to open file'
I have deleted all the *.tmp files

Please help!!

Many thanks

 

[Jezebel]

What you've received is corrupt. Some email systems tend to do this to Word
documents. Ask the sender to zip the file and send it again.

 

[Guest]

Thanks Jezebel

I've sent an e-mail to the sender asking them to zip the file and resend

Karen

 

[Guest]

Hi Jezebel,

The sender did send the files again but I don't think the original was
corrupt. It was my lack of knowledge! My computer has both Microsoft Works
and Microsoft Office.
I didn't realise that Microsoft Works was the default program. I was trying
to open a Word document in Works which it didn't like. My son is home from
university so I mentioned the problem to him and within five minutes he had
solved the problem. It's taken me a week! - but I've learnt a few things
along the way.
For example, to be able to receive the attachment in the first place I had
to go into my SPAM killer and add the sender to the 'friends' list.

Thanks for your help

Karen