Not connecting to internet

[tmlee9300]

We recently bought a computer, and it started having problems connecting to
the internet. We had the ISP change out the modem, and then had to have our
computer tech change out the network card. It was connecting to the internet
for all of about two hours, then our ISP lost service. Since the service was
reconnected, we have not been able to connect to the internet on the desktop.
Our wireless laptop gets service (and so does Xbox), but we can't figure out
why we can't get the internet on the desktop, as this is where the modem and
router are connected.

Does anyone have any idea why we could be experiencing this problem? And if
so, what we can do to fix it? It worked for four or five months until the
network card went out.

 

[Craig Coope]

We recently bought a computer, and it started having problems connecting to
the internet. We had the ISP change out the modem, and then had to have our
computer tech change out the network card. It was connecting to the internet
for all of about two hours, then our ISP lost service. Since the service was
reconnected, we have not been able to connect to the internet on the desktop.
Our wireless laptop gets service (and so does Xbox), but we can't figure out
why we can't get the internet on the desktop, as this is where the modem and
router are connected.

Does anyone have any idea why we could be experiencing this problem? And if
so, what we can do to fix it? It worked for four or five months until the
network card went out.

What make of router is it?

 

[Pegasus [MVP]]

We recently bought a computer, and it started having problems connecting
to
the internet. We had the ISP change out the modem, and then had to have
our
computer tech change out the network card. It was connecting to the
internet
for all of about two hours, then our ISP lost service. Since the service
was
reconnected, we have not been able to connect to the internet on the
desktop.
Our wireless laptop gets service (and so does Xbox), but we can't figure
out
why we can't get the internet on the desktop, as this is where the modem
and
router are connected.

Does anyone have any idea why we could be experiencing this problem? And
if
so, what we can do to fix it? It worked for four or five months until the
network card went out.

Do this both on your desktop and your laptop:
1. Click Start, then Run.
2. Type the three letters cmd
3. Press the OK button.
4. Type the following commands:
set > c:\test.txt{Enter}
ipconfig /all >> c:\test.txt{Enter}
notepad c:\test.txt{Enter}
5. Copy & paste the text you see into your reply.

 

[tmlee9300]

For my laptop it kept telling me access denied whenever I tried to type in
those things in the command prompt.

But for my sons computer:

ALLUSERPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\Admin\Application Data
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=Ricky
ComSpec=C:\Windoes\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\Admin
LOGONSERVER=\\RICKY
NUMBER_OF_PROCESSORS=2
OS=Windows_NT
Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem
PATHTEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.WSF;.WSH;
PROCESSOR_ARCHIECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 6 Model 23 Stepping 10, Genuinelntel
PROCESSOR __LEVEL=6
PROCESSOR_REVISION=170a
ProgramFiles=C:\Program Files
PROMPT=$P$G
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\admin\LOCALS~1\Temp
TMP=C:\DOCUME~\admin\LOCALS~1\Temp
USERDOMAIN=Ricky
USERNAME=admin
USERPROFILE=C:\Documents and Settings\admin
windir=C:\WINDOWS

Windows IP Configuration

Host Name. . . . . . . . . . . : Ricky
Promary Dns Suffix. . . . . . . :
Node Type. . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix .:
Desription. . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Adress. . . . . . . . . : 00-22-15-9A-DA-56
Dhcp Enabled. . . . . . . . . . . . : Yes
Autoconfiguration Enabled. . . . : Yes
Autoconfiguration IP Adress. . . : 169.254.5.118

Windows IP Configuration

Host Name. . . . . . . . . . . . . . : Ricky
Primary Dnx Snuffix. . . . . . . . . :
Node Type. . . . . . . . . . . . . . . . . :Unknown
IP Routing Enabled. . . . . . . . . . . : No
WINS Proxy Enabled. . . . . . . . . . . :No

Ethernet adapter Local Area Connection:

Connection-specific DNS Snuffix . :
Description. . . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Adress. . . . . . . . . . . . . : 00-22-15-9A-DA-56
Dncp Enabled. . . . . . . . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . . . . : Yes
Autoconfiguration IP Adress. . . . . . . : 169.254.5.118
Subnet Mask. . . . . . . . . . . . . . : 255.255.0.0
Default Gateway. . . . . . . . . . . . . :

 

[tmlee9300]

Linksys.

What make of router is it?

 

[Pegasus [MVP]]

In your first post you mentioned a desktop and a laptop PC. In this reply
you talk about your son's PC. Is this a third PC? does it connect to the
Internet?

About the laptop: I do need its settings. Instead of telling me that you get
an "access denied" response, you should tell me in which step you get this
response. This is why I numbered them!

 

[tmlee9300]

The PC is my son's computer. We only have the laptop and PC. The laptop is
Vista, so I don't know if it affects the steps you mentioned.

There is a program that McAfee says is potentially harmful called PRC
Viewer, and McAfee recognizes it once in awhile and he tried to delete it. It
is attached to a user agreement for some unknown program. Do you think this
could be affecting our internet connection on the PC?

 

[Pegasus [MVP]]

The PC is my son's computer. We only have the laptop and PC. The laptop is
Vista, so I don't know if it affects the steps you mentioned.

There is a program that McAfee says is potentially harmful called PRC
Viewer, and McAfee recognizes it once in awhile and he tried to delete it.
It
is attached to a user agreement for some unknown program. Do you think
this
could be affecting our internet connection on the PC?

Sorry, can't tell. I do not know which program McAfee objects to and even if
I did I probably would not know. I restrict myself to the networking issues
and I will wait until you post the necessary details.