Norton upgrade wiped out shortcuts +

[Rob Giordano \(Crash\)]

Preface this by saying I hate Norton.

I was at a client's house yesterday doing some unrelated cabling when I hear
the owner screaming and pounding his desk.

He download Norton upgrade and installed it (I wish he had said something to
me before he did so).

Anyway, after paying and installing the upgrade, every single Icon and link
to programs were wiped out. Not just icons, no program would start even from
All Programs. Uh-oh. Told him..no problem just go back to a Restore Point.
UH? How do you get there if no shortcuts work? Is there a command line
method? I couldn't remember. I had to leave him tearing his hair out...it
wasn't pretty.

 

[Guest]

Re: "How do you get there if no shortcuts work?"

Try Start/Programs/Accessories/System Tools/System Restore

Milt

 

[Malke]

Preface this by saying I hate Norton.

I was at a client's house yesterday doing some unrelated cabling when I
hear the owner screaming and pounding his desk.

He download Norton upgrade and installed it (I wish he had said something
to me before he did so).

Anyway, after paying and installing the upgrade, every single Icon and
link to programs were wiped out. Not just icons, no program would start
even from All Programs. Uh-oh. Told him..no problem just go back to a
Restore Point. UH? How do you get there if no shortcuts work? Is there a
command line method? I couldn't remember. I had to leave him tearing his
hair out...it wasn't pretty.

1. Could he do Ctrl-Alt-Del to get the Task Manager? If yes, then new task
and run cmd and then:
c:\Windows\System32\restore\rstrui.exe [enter]

2. If that didn't work, I would try Safe Mode.
3. If Safe Mode didn't work, then Safe Mode Command Prompt and:
c:\Windows\System32\restore\rstrui.exe

Malke

 

[wally]

Just press F1...the help system screen will pop up showing the restore
functions.

 

[Rob Giordano \(Crash\)]

Nope couldn't get there the normal way...nothing happened.


| Re: "How do you get there if no shortcuts work?"
|
| Try Start/Programs/Accessories/System Tools/System Restore
|
| Milt
|
| "Rob Giordano (Crash)" wrote:
|
| > Preface this by saying I hate Norton.
| >
| > I was at a client's house yesterday doing some unrelated cabling when I
hear
| > the owner screaming and pounding his desk.
| >
| > He download Norton upgrade and installed it (I wish he had said
something to
| > me before he did so).
| >
| > Anyway, after paying and installing the upgrade, every single Icon and
link
| > to programs were wiped out. Not just icons, no program would start even
from
| > All Programs. Uh-oh. Told him..no problem just go back to a Restore
Point.
| > UH? How do you get there if no shortcuts work? Is there a command line
| > method? I couldn't remember. I had to leave him tearing his hair
out...it
| > wasn't pretty.
| >
| >
| >
| >

 

[Rob Giordano \(Crash\)]

Nope...dead.



| Just press F1...the help system screen will pop up showing the restore
| functions.
|
|
| | > Preface this by saying I hate Norton.
| >
| > I was at a client's house yesterday doing some unrelated cabling when I
| > hear
| > the owner screaming and pounding his desk.
| >
| > He download Norton upgrade and installed it (I wish he had said
something
| > to
| > me before he did so).
| >
| > Anyway, after paying and installing the upgrade, every single Icon and
| > link
| > to programs were wiped out. Not just icons, no program would start even
| > from
| > All Programs. Uh-oh. Told him..no problem just go back to a Restore
Point.
| > UH? How do you get there if no shortcuts work? Is there a command line
| > method? I couldn't remember. I had to leave him tearing his hair
out...it
| > wasn't pretty.
| >
| >
| >
|
|

 

[Rob Giordano \(Crash\)]

Yes, this was what I was looking for! Thanks...under the pressure of the
moment, World Cup and him throwing things around the room (almost the
computer) - I couldn't remember the command line.

Thanks ! I'm gonna keep this post.

Rob




| Rob Giordano (Crash) wrote:
|
| > Preface this by saying I hate Norton.
| >
| > I was at a client's house yesterday doing some unrelated cabling when I
| > hear the owner screaming and pounding his desk.
| >
| > He download Norton upgrade and installed it (I wish he had said
something
| > to me before he did so).
| >
| > Anyway, after paying and installing the upgrade, every single Icon and
| > link to programs were wiped out. Not just icons, no program would start
| > even from All Programs. Uh-oh. Told him..no problem just go back to a
| > Restore Point. UH? How do you get there if no shortcuts work? Is there a
| > command line method? I couldn't remember. I had to leave him tearing his
| > hair out...it wasn't pretty.
|
| 1. Could he do Ctrl-Alt-Del to get the Task Manager? If yes, then new task
| and run cmd and then:
| c:\Windows\System32\restore\rstrui.exe [enter]
|
| 2. If that didn't work, I would try Safe Mode.
| 3. If Safe Mode didn't work, then Safe Mode Command Prompt and:
| c:\Windows\System32\restore\rstrui.exe
|
| Malke
| --
| MS-MVP Windows Shell/User
| Elephant Boy Computers
| www.elephantboycomputers.com
| "Don't Panic"

 

[wally]

At this point the most effective use of the client's time would be to set
the primary HDD as a slave, install a new HDD, re-install Windows and then
extract whatever data is salvagable from the old HDD.

Sometimes it just isnt worth the fight.

 

[Rob Giordano \(Crash\)]

Fortunately it isn't my problem, he's gonna bring it to data drs., but I
wanted input for my own edumacation since I'd never seen this happen before.


| At this point the most effective use of the client's time would be to set
| the primary HDD as a slave, install a new HDD, re-install Windows and then
| extract whatever data is salvagable from the old HDD.
|
| Sometimes it just isnt worth the fight.
|
|
|
| | > Nope...dead.
| >
| >
| >
| > | > | Just press F1...the help system screen will pop up showing the restore
| > | functions.
| > |
| > |
| > message
| > | | > | > Preface this by saying I hate Norton.
| > | >
| > | > I was at a client's house yesterday doing some unrelated cabling
when
| > I
| > | > hear
| > | > the owner screaming and pounding his desk.
| > | >
| > | > He download Norton upgrade and installed it (I wish he had said
| > something
| > | > to
| > | > me before he did so).
| > | >
| > | > Anyway, after paying and installing the upgrade, every single Icon
and
| > | > link
| > | > to programs were wiped out. Not just icons, no program would start
| > even
| > | > from
| > | > All Programs. Uh-oh. Told him..no problem just go back to a Restore
| > Point.
| > | > UH? How do you get there if no shortcuts work? Is there a command
line
| > | > method? I couldn't remember. I had to leave him tearing his hair
| > out...it
| > | > wasn't pretty.
| > | >
| > | >
| > | >
| > |
| > |
| >
| >
|
|