Norton issue

Discussion in 'Windows XP General' started by Ross, Jun 18, 2009.

  1. Ross

    Ross Guest

    I have an issue with my brand new laptop!!!! tried to install Norton 360
    something...and it keeps telling me to restart the computer I do that and it
    tells me the same thing over agian tried to uninstall norton 360 but it won't
    let me!!!!! All help and suggestions appreciated.
     
    Ross, Jun 18, 2009
    #1
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  2. Ross <> wrote:

    >I have an issue with my brand new laptop!!!! tried to install Norton 360
    >something...and it keeps telling me to restart the computer I do that and it
    >tells me the same thing over agian tried to uninstall norton 360 but it won't
    >let me!!!!! All help and suggestions appreciated.


    Maybe your computer knows better than you do.

    Dump Norton 360... if you insist on keeping it, contact the support
    page for the product.
     
    Nate Grossman, Jun 18, 2009
    #2
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  3. "Ross" <> wrote in message
    news:...
    >I have an issue with my brand new laptop!!!! tried to install Norton 360
    > something...and it keeps telling me to restart the computer I do that and
    > it
    > tells me the same thing over agian tried to uninstall norton 360 but it
    > won't
    > let me!!!!! All help and suggestions appreciated.


    Dump Norton like a cheap whore. Norton is bloated and takes lots of CPU and
    hogs memory. Friends don't let friends install Norton.

    Use AVAST or AVG (both are FREE for home users) which is much better than
    Norton. You will be much happier.
     
    William Yanaire, ESQ, Jun 18, 2009
    #3
  4. Ross

    db Guest

    agree

    --
    db·´¯`·...¸><)))º>
    DatabaseBen, Retired Professional
    - Systems Analyst
    - Database Developer
    - Accountancy
    - Veteran of the Armed Forces
    - @hotmail.com
    "share the nirvana" - dbZen

    ~~~~~~~~~~~~~~~~~~
    >
    >


    "Nate Grossman" <> wrote in message
    news:...
    > Ross <> wrote:
    >
    >>I have an issue with my brand new laptop!!!! tried to install Norton 360
    >>something...and it keeps telling me to restart the computer I do that and
    >>it
    >>tells me the same thing over agian tried to uninstall norton 360 but it
    >>won't
    >>let me!!!!! All help and suggestions appreciated.

    >
    > Maybe your computer knows better than you do.
    >
    > Dump Norton 360... if you insist on keeping it, contact the support
    > page for the product.
     
    db, Jun 18, 2009
    #4
  5. Ross

    Fadi Guest

    AVG!! the ONLY thing that make AVG popular is because it is free
    but for me ... i dont like to even call it an antivirus

    but i agree with you that avast is a good free one

    "William Yanaire, ESQ" <> wrote in message
    news:RRu_l.95$...
    >
    > "Ross" <> wrote in message
    > news:...
    >>I have an issue with my brand new laptop!!!! tried to install Norton 360
    >> something...and it keeps telling me to restart the computer I do that and
    >> it
    >> tells me the same thing over agian tried to uninstall norton 360 but it
    >> won't
    >> let me!!!!! All help and suggestions appreciated.

    >
    > Dump Norton like a cheap whore. Norton is bloated and takes lots of CPU
    > and hogs memory. Friends don't let friends install Norton.
    >
    > Use AVAST or AVG (both are FREE for home users) which is much better than
    > Norton. You will be much happier.
    >
    >
    >
     
    Fadi, Jun 18, 2009
    #5
  6. Ross

    JS Guest

    Everybody mentioned how bad the product is
    but failed to provide an answer to your problem

    Download and run the Norton Removal Tool
    http://service1.symantec.com/SUPPOR...pen&docid=2003120216280806&nsf=nav.nsf&view=0

    Warning: The Norton Removal Tool uninstalls "all" Norton
    2009/2008/2007/2006/2005/2004/2003 products installed on your PC.
    If you use ACT! or WinFAX, back up those databases before you proceed.

    So for example if you still have Ghost and System Works installed,
    and you want to remove the last traces of Norton 360 not removed when
    you uninstalled it via Add/Remove programs, this tool has the unfortunate
    side effect of removing any and "all" other Symantec product installed
    on your PC (Ghost, System Works, Etc) also.

    If after running the "removal tool" you still get a reboot message
    post back and I'll give you some other things to try.

    Finally is you can return the product to the store where you
    purchased 360 from and get your money back. There is a much
    better Norton product named Norton NIS (2009 version). Buy
    this and you will be better off.

    --
    JS
    http://www.pagestart.com



    "Ross" <> wrote in message
    news:...
    >I have an issue with my brand new laptop!!!! tried to install Norton 360
    > something...and it keeps telling me to restart the computer I do that and
    > it
    > tells me the same thing over agian tried to uninstall norton 360 but it
    > won't
    > let me!!!!! All help and suggestions appreciated.
     
    JS, Jun 18, 2009
    #6
  7. Ross

    DL Guest

    And if you still cannot start the Laptop, see the paperwork supplied with
    your Laptop, or the manufacturers site, and restore your Laptop to supplied
    condition.
    BTW You did uninstall the anti virus trial that your laptop was probably
    supplied with before trying to install any other?

    "JS" <@> wrote in message news:...
    > Everybody mentioned how bad the product is
    > but failed to provide an answer to your problem
    >
    > Download and run the Norton Removal Tool
    > http://service1.symantec.com/SUPPOR...pen&docid=2003120216280806&nsf=nav.nsf&view=0
    >
    > Warning: The Norton Removal Tool uninstalls "all" Norton
    > 2009/2008/2007/2006/2005/2004/2003 products installed on your PC.
    > If you use ACT! or WinFAX, back up those databases before you proceed.
    >
    > So for example if you still have Ghost and System Works installed,
    > and you want to remove the last traces of Norton 360 not removed when
    > you uninstalled it via Add/Remove programs, this tool has the unfortunate
    > side effect of removing any and "all" other Symantec product installed
    > on your PC (Ghost, System Works, Etc) also.
    >
    > If after running the "removal tool" you still get a reboot message
    > post back and I'll give you some other things to try.
    >
    > Finally is you can return the product to the store where you
    > purchased 360 from and get your money back. There is a much
    > better Norton product named Norton NIS (2009 version). Buy
    > this and you will be better off.
    >
    > --
    > JS
    > http://www.pagestart.com
    >
    >
    >
    > "Ross" <> wrote in message
    > news:...
    >>I have an issue with my brand new laptop!!!! tried to install Norton 360
    >> something...and it keeps telling me to restart the computer I do that and
    >> it
    >> tells me the same thing over agian tried to uninstall norton 360 but it
    >> won't
    >> let me!!!!! All help and suggestions appreciated.

    >
    >
     
    DL, Jun 18, 2009
    #7
  8. Ross

    Ray Luca Guest

    "JS" <@> wrote:

    >Finally is you can return the product to the store where you
    >purchased 360 from and get your money back.


    You're utterly clueless. NO retailer will give money back on opened
    software. Unless there's a retailer out there somewhere as clueless
    as you are.
     
    Ray Luca, Jun 18, 2009
    #8
  9. Ross

    HeyBub Guest

    Ray Luca wrote:
    > "JS" <@> wrote:
    >
    >> Finally is you can return the product to the store where you
    >> purchased 360 from and get your money back.

    >
    > You're utterly clueless. NO retailer will give money back on opened
    > software. Unless there's a retailer out there somewhere as clueless
    > as you are.


    Hmm. They ALWAYS do it for us.

    Of course we have a shrink-wrap machine...
     
    HeyBub, Jun 18, 2009
    #9
  10. Ross

    Peter Foldes Guest

    Did your laptop come with an Anti Virus installed and did you uninstall beforehand ?

    As an example if you had Norton AV installed with the purchase of the laptop and
    then you try to install Norton 360 on top you most probably will get the same
    resulting issue as now

    Norton Removal Tool
    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039


    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.

    "Ross" <> wrote in message
    news:...
    >I have an issue with my brand new laptop!!!! tried to install Norton 360
    > something...and it keeps telling me to restart the computer I do that and it
    > tells me the same thing over agian tried to uninstall norton 360 but it won't
    > let me!!!!! All help and suggestions appreciated.
     
    Peter Foldes, Jun 18, 2009
    #10
  11. Ross

    db Guest

    well, I think that any product
    found to be defective or
    not proving to be as it
    is marketed to be,

    should be taken back
    for credit.

    just because the software
    is opened, doesn't mean
    that the software makers
    have won the lottery because
    they have sold "utterly crappy"
    product which can only be
    proven after the software
    is opened and installed.

    in think the o.p. should take
    the case to the store and
    see what they say,

    then take the case for a
    refund to norton and see
    what they say

    then take the case to the
    attorney general and perhaps
    the ftc.

    because both symancrap and
    mc crapafee have been selling
    crapware to consumers and
    they don't offer sufficient support

    and have been getting away
    with it.




    --

    db·´¯`·...¸><)))º>
    DatabaseBen, Retired Professional
    - Systems Analyst
    - Database Developer
    - Accountancy
    - Veteran of the Armed Forces
    - Microsoft Partner
    - @hotmail.com
    ~~~~~~~~~~"share the nirvana" - dbZen

    >
    >


    "Ray Luca" <> wrote in message news:...
    > "JS" <@> wrote:
    >
    >>Finally is you can return the product to the store where you
    >>purchased 360 from and get your money back.

    >
    > You're utterly clueless. NO retailer will give money back on opened
    > software. Unless there's a retailer out there somewhere as clueless
    > as you are.
     
    db, Jun 18, 2009
    #11
  12. Ross

    JS Guest

    It never hurts to try and may save you some $$$.
    Only fools never ask. And yes even Microsoft
    agreed to take the product back (was some years ago however).

    --
    JS
    http://www.pagestart.com



    "Ray Luca" <> wrote in message
    news:...
    > "JS" <@> wrote:
    >
    >>Finally is you can return the product to the store where you
    >>purchased 360 from and get your money back.

    >
    > You're utterly clueless. NO retailer will give money back on opened
    > software. Unless there's a retailer out there somewhere as clueless
    > as you are.
     
    JS, Jun 18, 2009
    #12
  13. Ross

    Ray Luca Guest

    "JS" <@> wrote:

    >It never hurts to try and may save you some $$$.
    >Only fools never ask. And yes even Microsoft
    >agreed to take the product back (was some years ago however).
    >
    >--
    >JS


    I don't believe you. Microsoft - same as any other retailer - will
    exchange like product for like product but will NOT refund the
    purchase price.

    You're not fooling anyone here.


    >"Ray Luca" <> wrote in message
    >news:...
    >> "JS" <@> wrote:
    >>
    >>>Finally is you can return the product to the store where you
    >>>purchased 360 from and get your money back.

    >>
    >> You're utterly clueless. NO retailer will give money back on opened
    >> software. Unless there's a retailer out there somewhere as clueless
    >> as you are.

    >
     
    Ray Luca, Jun 18, 2009
    #13
  14. Ross

    SC Tom Guest

    "Ross" <> wrote in message
    news:...
    >I have an issue with my brand new laptop!!!! tried to install Norton 360
    > something...and it keeps telling me to restart the computer I do that and
    > it
    > tells me the same thing over agian tried to uninstall norton 360 but it
    > won't
    > let me!!!!! All help and suggestions appreciated.


    Did N360 come already on the laptop, waiting to be installed, or did you
    purchase it separately? Since the laptop is brand new, you might be better
    off using the recovery disk/partition that came with it and restoring it to
    day one.

    SC Tom
     
    SC Tom, Jun 18, 2009
    #14
  15. Did a Norton (or McAfee) free-trial come preinstalled on the laptop when you
    bought it?

    What anti-virus application was installed before you attempted to install
    N360? Did you uninstall it before attempting to install N360?

    Have you purchased N360?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    Ross wrote:
    > I have an issue with my brand new laptop!!!! tried to install Norton 360
    > something...and it keeps telling me to restart the computer I do that and
    > it
    > tells me the same thing over agian tried to uninstall norton 360 but it
    > won't let me!!!!! All help and suggestions appreciated.
     
    PA Bear [MS MVP], Jun 18, 2009
    #15
  16. Ross

    Milt Guest

    Ray,

    He's not as clueless as you think:

    http://service1.symantec.com/Support/custserv.nsf/docid/2005110410415246

    Milt

    "Ray Luca" wrote:

    > "JS" <@> wrote:
    >
    > >Finally is you can return the product to the store where you
    > >purchased 360 from and get your money back.

    >
    > You're utterly clueless. NO retailer will give money back on opened
    > software. Unless there's a retailer out there somewhere as clueless
    > as you are.
    >
     
    Milt, Jun 19, 2009
    #16
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