Norton Ghost Support refuses to assist.

D

drybones

I sent the below this morning to this Customer Support rep of Norton
"Purushotham".

"Still awaiting an answer from my reply of 16 September."

"See Below:
Salute Purushotham,

I have 'not' been able to access the Ghost 10 Disk by changing my 'Boot
Drive Sequence' to start with CD-Rom
First, other then hear my DVD drive run and a black monitor screen with a
white, WAIT PLEASE and
a white highlight bar running across the bottom of the screen with a
progress bar. The progress indicates
complete.

I waited for a full 5 minutes and gave up. There was 'no' further activity
light flashing from the computer
case. Restored the Boot sequence and am writing this e-mail.

My Computer is a New DELL Dimension XPS 600 with Intel Pentium D Processor
930, 2GB DDR
SDRAM, Dual Nvida GeForce 6800 Graphics Cards, Dual 160GB Serial ATA Hard
Drives (7200 RPM).

My original e-mail noted that there was, and apparently still a problem with
the NVIDIA Controller.

Please advise."

Can some kind person perhaps advise me of what next to do, in order to
achieve a 'back up of my Windows XP Media Primary disk?

Many thanks for reading and hopefully replying.
drybones
 
G

Guest

did you buy norton ghost from the store or was it part of the package with
your dell pc purchase?
 
M

Mike Hall - MS MVP Windows Shell/User

What Norton Ghost 10 Disk?.. the original installation media, or a Ghost
recovery CD?
 
D

drybones

Purchased Norton Ghost from a local Office Depot store.
Just got the below from NVIDIA SUPPORT: note portion 'snipped' for privacy
reasons:

"Download this ISO, and burn the image to a CD. This will be your new
recovery environment CD.
Please keep your original CD because this new CD does not contain
installable code.
ftp://supportftp.symantec.com
Username:
Password:
Filename:

G10NFRC-552.zip "

Problem for me is that the page has some 35 zipped items. Only one has a
G10NFRC-552-si13114r5.zip . So old brain cells are still lost as to what to
do next.
Anyone assist me?
Thanks again,
drybones
 
G

Guest

not sure why nvidia would provide you with an iso. maybe you have a
motherboard or pc system from them or something....

basically, there are 2 types of disks used for recovery. (1) is the bootup
which has the necessary files to boot your pc and launch the "restoration"
program, eg, norton ghost. however, the norton ghost on the bootable disk is
a dos version and not the windows version because at the time of an
emergency, you will only have dos available until you restore the windows.

this program will then use the other disks (2) to restore the images on them
back on to your harddrive or partition. while there is only 1 bootable
disk, you may have several of the other disks that contain the images.
because cd-r's are small it may take up to 12 of them to make a complete
image of the harddrive or system partition. if you use dvd-r then it may
only take 4 or 5.

the iso that you recieved may be the image of your harddrive that can
restore your system back to the "original" configuration. so it may be
possible that you had a preinstalled recovery program already and stored on a
hidden partition used for emergencies. "you really need to study your pc's
manufacturers site to get all the details for your system. in doing so, you
can find out if you have a hidden partition and how to access it and or how
to use the iso or other bundled software that were included with the purchase
of your pc"

the norton ghost is a different recovery system that similarly would create
an iso, boot disk and the necessary disk images..... The norton 10 may be a
reference to the 10th disk of the recovery disks you made. If i remember the
last disk may actually be the one that contains a table of contents of the
preceeding image disks....
 
A

Anna

drybones said:
Purchased Norton Ghost from a local Office Depot store.
Just got the below from NVIDIA SUPPORT: note portion 'snipped' for privacy
reasons:

"Download this ISO, and burn the image to a CD. This will be your new
recovery environment CD.
Please keep your original CD because this new CD does not contain
installable code.
ftp://supportftp.symantec.com
Username:
Password:
Filename:

G10NFRC-552.zip "

Problem for me is that the page has some 35 zipped items. Only one has a
G10NFRC-552-si13114r5.zip . So old brain cells are still lost as to what
to do next.
Anyone assist me?
Thanks again,
drybones


drybones:
While you're awaiting further reply from Salute Purushotham (and I wouldn't
hold my breath awaiting his/her reply!) and a possible response to your
latest query, may I offer you the following?

Since you purchased a retail version of Symantec's Norton Ghost 10 version
you will note that included in the package is an installation CD for the
Ghost 2003 program. That's the version we have used for a number of years in
an XP environment. I realize Symantec indicates that version is primarily
(if not exclusively) designed for working with the Win9x/Me operating
systems, but I can assure you it works just fine for basic disk-to-disk
cloning in an XP environment. I've probably used the program more than a
thousand times over the years to carry out basic disk cloning operations.

We prefer the Ghost 2003 version over later Ghost versions (9 & 10) because
of its simplicity of use and straightforward design. It does the job and
does it simply & effectively.

I want you to understand how we use the Ghost 2003 program so that you'll
know whether it fits your particular needs...

1. Our exclusive interest is to establish a near-failsafe backup system and
to do so effectively in a reasonably direct, reasonably simple, and
reasonably quick way.
2. We use the Ghost 2003 program for basic direct disk-to-disk cloning. We
are *not* interested in incremental, "differential", or scheduled backups
3. Nor are we interested in creating "disk images" on removable media such
as CD/DVDs.

Our basic objective is to *directly* clone the contents of one's day-to-day
working HD to another HD (either internal or external) so that the
"destination" drive will be (for all practical purposes) a duplicate of the
"source" drive and as such, can be used for restoration purposes should the
need arise.

If your objectives parallel ours and you're interested in possibly using the
Ghost 2003 program in the manner I've described, so indicate and I'll
furnish additional details re using that program.
Anna
 
D

drybones

Anna said:
drybones:
While you're awaiting further reply from Salute Purushotham (and I
wouldn't hold my breath awaiting his/her reply!) and a possible response
to your latest query, may I offer you the following?

Since you purchased a retail version of Symantec's Norton Ghost 10 version
you will note that included in the package is an installation CD for the
Ghost 2003 program. That's the version we have used for a number of years
in an XP environment. I realize Symantec indicates that version is
primarily (if not exclusively) designed for working with the Win9x/Me
operating systems, but I can assure you it works just fine for basic
disk-to-disk cloning in an XP environment. I've probably used the program
more than a thousand times over the years to carry out basic disk cloning
operations.

We prefer the Ghost 2003 version over later Ghost versions (9 & 10)
because of its simplicity of use and straightforward design. It does the
job and does it simply & effectively.

I want you to understand how we use the Ghost 2003 program so that you'll
know whether it fits your particular needs...

1. Our exclusive interest is to establish a near-failsafe backup system
and to do so effectively in a reasonably direct, reasonably simple, and
reasonably quick way.
2. We use the Ghost 2003 program for basic direct disk-to-disk cloning. We
are *not* interested in incremental, "differential", or scheduled backups
3. Nor are we interested in creating "disk images" on removable media such
as CD/DVDs.

Our basic objective is to *directly* clone the contents of one's
day-to-day working HD to another HD (either internal or external) so that
the "destination" drive will be (for all practical purposes) a duplicate
of the "source" drive and as such, can be used for restoration purposes
should the need arise.

If your objectives parallel ours and you're interested in possibly using
the Ghost 2003 program in the manner I've described, so indicate and I'll
furnish additional details re using that program.
Anna

Dear Anna,
You hit the nail dead on center.

All these very old and tired, "drybones" want is to be able to restore my
weekly primary
drive "C" backup~ to the primary drive "C" when WinXP does the occasional
"phooey
on you" I don't feel like showing up today routine. Most of the time my
fault I think <grin>

Please DO furnish any details you may feel will be helpful to an 77 year old
that does
give it a good try when messing about with his computer, and who 'needs' a
replacement
for his tried and true "Drive Image" program that is now defunct.

Many Thanks to you,
drybones
 
A

Anna

drybones:
I'll be pleased to do so, but before I do, tell me this...

Is your plan to clone the contents of one of your internal SATA HDs to the
other installed internal SATA HD? Or are you considering using an external
device, e.g., a USB external HD to be the recipient of the clone?

I believe your two internal SATA HDs are setup in a RAID configuration, are
they not? So if you're using a RAID configuration this would not lend itself
to direct disk-to-disk cloning of those two internal drives. You would
really need to use an external device such as a USB external HD.

On the other hand, if you're *not* interested in using the RAID
configuration, so that each of your internal 160 SATA HDs would be treated
as separate entities, then you could use the disk-to-disk cloning process.

So let me know.
Anna
 
D

drybones

"Anna"
Have a Floppy drive.
If I 'must' I shall purchase a external HD. That is if I knew just what to
purchase.
<silly grin> as this old boy is not up to date with SATA and External
drives.

I "think" this machine is SATA though.

I had hoped to clone the primary drive and it's contents, some 45GB to the
secondary drive. Then add a second clone a week later. Upon the 3rd or 4th
week erase the first clone and replace it.

Hope this makes some sort of since. Did this with Drive Image and DVDs for
a very long time.

Thanks for your kind follow though.
drybones
 
A

Anna

drybones said:
"Anna"
Have a Floppy drive.
If I 'must' I shall purchase a external HD. That is if I knew just what to
purchase. <silly grin> as this old boy is not up to date with SATA and
External drives.

I "think" this machine is SATA though.

I had hoped to clone the primary drive and it's contents, some 45GB to the
secondary drive. Then add a second clone a week later. Upon the 3rd or 4th
week erase the first clone and replace it.

Hope this makes some sort of since. Did this with Drive Image and DVDs for
a very long time.

Thanks for your kind follow though.
drybones


drybones:
BTW, you have a very powerful machine - I know quite a few people who would
love to have something similar. Good luck with it.

Yes, your PC contains two SATA HDs. As long as you're not planning to use a
RAID configuration you could use the Ghost 2003 program (as I will describe)
to clone one of those drives - your day-to-day working HD - to the other
internal HD. On the other hand there would be an advantage to using an
external HD as the recipient of the clone in that since that device would be
disconnected from the system after receiving the cloned contents of your
internal HD, an additional safety factor re the backup is introduced.
Assuming this is a USB external HD, it would not be bootable but could be
used for restoration purposes by cloning back the contents of the external
HD to your internal HD. Also, that would free up your two internal HDs for a
RAID configuration should that be a route you wish to take. In a non-RAID
environment you could use one of your internal HDs as the recipient of the
clone and that drive *would* be bootable.

There is another downside should you decide to use your two internal HDs as
the source & destination disks. We generally recommend that following the
disk cloning operation the initial boot with the destination disk (the
recipient of the clone) be undertaken with *only* that drive connected,
i.e., the source disk should be temporarily disconnected during that
*initial* boot of the cloned drive. This is to prevent possible future boot
problems with the cloned HD. This problem is a potential one - it doesn't
always occur. And if you're not concerned with the "bootability" of the
cloned drive, i.e., you principal concern is that its cloned contents can be
used for restoration purposes - then it's of little or no importance. I
discuss this in a bit more detail later on.

So all-in-all it's generally best to use an external HD as the recipient of
the clone. It's a decision you will have to make. In any event I'll cover
both scenarios.

Before I get into the actual step-by-step instructions for using the Ghost
2003 program to directly clone the contents of one HD to another HD, let me
make the following points...
1. It (nearly) goes without saying, that in order for the cloning process to
be successful, both the source disk (the drive you're cloning from) and the
destination disk (the drive you're cloning to) must be non-defective and
properly connected/configured in your system.
2. The OS that you're cloning must be free from system files corruption. If
you clone garbage, garbage is what you'll get.
3. In using the Ghost 2003 program, our preference is to work with the Ghost
2003 bootable floppy disk (or on occasion the Ghost 2003 bootable CD). We
find that media simpler to use in comparison with the Ghost/Windows GUI and
we enjoy the portability aspects of using that media. But there's no reason
why you can't work within the Windows GUI should you prefer to do so.
4. Please understand that when you use this disk cloning process, *all*
existing data on the HD that will serve as the recipient of the clone will
be deleted. There is no need to "erase" (format) the destination disk prior
to the disk cloning operation.

And that's it. The precise steps to directly clone the contents from one HD
to another HD using the Ghost 2003 program are simple & effective.

Here are step-by-step instructions for creating a Ghost 2003 bootable floppy
disk and then using that floppy disk to clone the contents of your working
HD to another internal or external HD...

(You needn't be unduly concerned with using this DOS-based media with the
Ghost 2003 program. There are no complicated or exotic DOS commands that you
need to invoke. As a matter of fact, there are *no* DOS or DOS-like commands
to enter. The entire process is simple, straightforward, and quite
effective)

As I believe I mentioned earlier, it is *vital* that you work with the
latest version of the Ghost 2003 program. That's the Ghost 2003.793 build.
Should you have an earlier version of the Ghost 2003 program, you can use
Symantec's LiveUpdate feature available in the Ghost program to download &
automatically install that latest update. Note that the Ghost 2003 program
is included in the Ghost 9 and Ghost 10 retail packages and to the best of
my knowledge is the latest (final) version - Ghost 2003.793. So I believe
you have the latest version.

Symantec includes the Ghost 2003 program in their later versions indicating
that they do so because the 2003 version is designed for previous operating
systems, i.e., Win9x/Me. We have found, however, that for basic disk-to-disk
cloning, as described in these instructions, the 2003 version works just
fine in an XP environment. In our view it's simpler to use and just as
effective as the later versions.

So, here are step-by-step instructions for using the Ghost 2003 program
(using a Ghost 2003 bootable floppy disk or bootable CD) to directly clone
the contents of one HD to another HD...

Creating the bootable Ghost floppy disk:
1. Install the Ghost 2003 program on your computer. As indicated above,
make sure you're using the latest "build" - Ghost 2003.793. If not, use
Ghost's LiveUpdate feature to automatically download the latest version.
It's important that you be using this latest "build".
2. Insert a blank floppy disk (it need not be formatted) and access your
Ghost program.
3. Click on Ghost Utilities.
4. Click on Norton Ghost Boot Wizard.
5. Select Standard Ghost Boot Disk. A dialog box will appear.
a. Select the USB 2.0 Support option (assuming you have that
capability).
b. Select the Assign DOS drive letters option and click Next.
6. Select the Use PC-DOS option.
7. Complete the process following the screen prompts.
8. Remove floppy and label accordingly.

That's it. Now you have a Ghost bootable floppy disk which you can use to
undertake your cloning operations now and in the future. Now when you want
to clone the contents of one HD to another HD you simply insert the Ghost
bootable floppy disk in your floppy drive and boot up with both drives
connected.

After creating the Ghost bootable floppy disk, you can create a Ghost
bootable CD from it using the Roxio or Nero CD burning programs, or most
other CD burning programs that allow you to create a bootable CD.
Unfortunately I know of no way to *directly* create this bootable CD from
the Ghost program (as you can do, for example, with the Acronis True Image
program).

Before undertaking the cloning operation ensure that the only storage
devices connected are the two HDs that will be involved in the cloning
process, i.e., your source and destination disks. Disconnect any flash
drives, ZIP drives, etc.

Here's how to perform the disk cloning operation...
1. With both drives connected, boot up with the Ghost bootable floppy (or
Ghost bootable CD). You'll get an initial screen that displays "License
agreement warning". Right-arrow (or tab) over to the "Continue without
marking drives" button and press Enter.
2. The "About Norton Ghost" screen appears. Click OK.
3. Right-arrow twice over to the "To Disk" button and press Enter.
4. The next screen will list both your drives - the Drive 1 (source disk)
and Drive 2 (destination disk). MAKE ABSOLUTELY CERTAIN Drive 1 IS INDEED
YOUR SOURCE DISK, I.E., THE DISK YOU'RE CLONING *FROM*!
Drive 1 will be highlighted. Press Enter.
5. The next screen will have Drive 2 (destination disk) highlighted. AGAIN,
ENSURE THAT Drive 2 IS YOUR DESTINATION DISK, I.E., THE DISK YOU'RE CLONING
*TO*! Press Enter.
6. The next screen is the "Destination Drive Details" window, and reflects
your ultimate destination disk, i.e., your current Drive 2. Press your Tab
key to highlight the OK button and press Enter.
7. The "Proceed with disk clone?" dialog box will open. Left-arrow over to
the Yes button and press Enter.
8. The cloning process will begin. The data transfer speed will vary
depending upon the speed of your processor and the HDs involved. On a medium
to high-powered system you should get transfer speeds ranging from 800
MB/min nearly 2.0 GB/min should you be cloning internal drives. It will be
considerably slower if you're cloning to a USB external HD.
9. After you get the "Clone Completed Successfully" message, left-arrow over
to the Continue button and press Enter.
10. Down-arrow to Quit and press Enter.
11. Click Yes at the "Are you sure you want to quit?" message.
12. Remove the Ghost floppy and shut down the computer.
13. Disconnect your source disk and boot up with the cloned drive. In most
cases (but not always), a Windows "Found New Hardware" message will appear
in the Desktop's Notification Area shortly followed by a "System Settings
Change"
message window informing you that new hardware has been found and asks "Do
you want to restart your computer now?" Click Yes for the reboot.
14. BTW, the reboot of the newly-cloned drive usually takes a longer time
than usual, so one must be patient. On rare occasions the system will fail
to reboot - the system will hang before reaching the Windows XP Welcome
screen. It's a rare occurrence, but you may experience it from time-to-time.
If that does occur, simply use the Ctrl-Alt-Delete keys to reboot.

Assuming you've cloned the contents of your working drive to your second
internal drive, that second drive will be bootable (after disconnecting your
primary one, of course) as indicated above. You also have the option of
cloning your working drive to a USB external hard drive. In that case the
USBEHD is *not* bootable (at least we haven't been able to boot the XP OS
from a USBEHD), but you could clone the contents back to your internal drive
for restoration purposes should the need arise.

Just one other point I wish to emphasize with respect to the cloning
operation involving internal drives. Immediately following the cloning
operation and the shutdown of your machine, disconnect your source drive and
boot ONLY to the newly-cloned drive (as indicated in step 13. above). DO NOT
BOOT IMMEDIATELY FOLLOWING THE CLONING OPERATION WITH BOTH DRIVES CONNECTED.
There is a real possibility that doing so will cause future boot problems
with the cloned drive in that it will lose the C: drive letter assignment,
although it could be used for restoration purposes. Obviously there is no
problem in this area should a USBEHD be involved in the cloning process
since that device is not bootable in an XP environment.

I trust the above will be of use to you and others who might be thinking
about using the Ghost 2003 program for a routine backup system.
Anna

ADDENDUM:
Before closing, let me make a few related points re using Ghost 2003...

1. I stated earlier that we prefer using a Ghost bootable floppy disk (or
Ghost bootable CD) to carry out the disk-to-disk cloning operation as just a
matter of personal preference in comparison with using Ghost's GUI interface
that one can run from within Windows. Frankly, that's not entirely true. We
have found that running Ghost 2003 for disk-to-disk cloning operations is
not as reliable when using Ghost's GUI interface as compared with using the
Ghost bootable floppy disk or bootable CD as I have detailed above. In our
experience too many unexplained errors seem to crop up during the GUI
disk-cloning operation. On the other hand we know of many users who happily
use the Ghost 2003 program in a GUI environment. So we encourage users to
try it using both methods and decide for themselves. The process is somewhat
different from the one I've described, but it's fairly straightforward and
shouldn't pose any untoward problems.
2. Over the years we've come across many newsgroup postings and various
commentators' statements denigrating the Ghost 2003 program in the area of
basic direct disk-to-disk cloning operations. This has always puzzled us
since by & large we've found Ghost 2003 to be a most reliable program when
used the way we use it as I have described. While not flawless, it's been a
relatively rare instance in our experience where the Ghost program did not
function properly because of some defect in the program itself. Invariably,
we've traced user problems to the following:
a. Incorrectly connected/configured hard drives, including external devices.
b. User error in using the program, e.g., mistaken selection of
source/destination disks, selecting an incorrect option, etc.
c. Cloning the contents of a drive that had system files corruption -
garbage in, garbage out.
 
D

drybones

Anna said:
drybones:
BTW, you have a very powerful machine - I know quite a few people who
would love to have something similar. Good luck with it.

Yes, your PC contains two SATA HDs. As long as you're not planning to use
a RAID configuration you could use the Ghost 2003 program (as I will
describe) to clone one of those drives - your day-to-day working HD - to
the other internal HD. On the other hand there would be an advantage to
using an external HD as the recipient of the clone in that since that
device would be disconnected from the system after receiving the cloned
contents of your internal HD, an additional safety factor re the backup is
introduced. Assuming this is a USB external HD, it would not be bootable
but could be used for restoration purposes by cloning back the contents of
the external HD to your internal HD. Also, that would free up your two
internal HDs for a RAID configuration should that be a route you wish to
take. In a non-RAID environment you could use one of your internal HDs as
the recipient of the clone and that drive *would* be bootable.

There is another downside should you decide to use your two internal HDs
as the source & destination disks. We generally recommend that following
the disk cloning operation the initial boot with the destination disk (the
recipient of the clone) be undertaken with *only* that drive connected,
i.e., the source disk should be temporarily disconnected during that
*initial* boot of the cloned drive. This is to prevent possible future
boot problems with the cloned HD. This problem is a potential one - it
doesn't always occur. And if you're not concerned with the "bootability"
of the cloned drive, i.e., you principal concern is that its cloned
contents can be used for restoration purposes - then it's of little or no
importance. I discuss this in a bit more detail later on.

So all-in-all it's generally best to use an external HD as the recipient
of the clone. It's a decision you will have to make. In any event I'll
cover both scenarios.

Before I get into the actual step-by-step instructions for using the Ghost
2003 program to directly clone the contents of one HD to another HD, let
me make the following points...
1. It (nearly) goes without saying, that in order for the cloning process
to be successful, both the source disk (the drive you're cloning from) and
the destination disk (the drive you're cloning to) must be non-defective
and properly connected/configured in your system.
2. The OS that you're cloning must be free from system files corruption.
If you clone garbage, garbage is what you'll get.
3. In using the Ghost 2003 program, our preference is to work with the
Ghost 2003 bootable floppy disk (or on occasion the Ghost 2003 bootable
CD). We find that media simpler to use in comparison with the
Ghost/Windows GUI and we enjoy the portability aspects of using that
media. But there's no reason why you can't work within the Windows GUI
should you prefer to do so.
4. Please understand that when you use this disk cloning process, *all*
existing data on the HD that will serve as the recipient of the clone will
be deleted. There is no need to "erase" (format) the destination disk
prior to the disk cloning operation.

And that's it. The precise steps to directly clone the contents from one
HD to another HD using the Ghost 2003 program are simple & effective.

Here are step-by-step instructions for creating a Ghost 2003 bootable
floppy disk and then using that floppy disk to clone the contents of your
working HD to another internal or external HD...

(You needn't be unduly concerned with using this DOS-based media with the
Ghost 2003 program. There are no complicated or exotic DOS commands that
you need to invoke. As a matter of fact, there are *no* DOS or DOS-like
commands to enter. The entire process is simple, straightforward, and
quite effective)

As I believe I mentioned earlier, it is *vital* that you work with the
latest version of the Ghost 2003 program. That's the Ghost 2003.793 build.
Should you have an earlier version of the Ghost 2003 program, you can use
Symantec's LiveUpdate feature available in the Ghost program to download &
automatically install that latest update. Note that the Ghost 2003 program
is included in the Ghost 9 and Ghost 10 retail packages and to the best
of my knowledge is the latest (final) version - Ghost 2003.793. So I
believe you have the latest version.

Symantec includes the Ghost 2003 program in their later versions
indicating that they do so because the 2003 version is designed for
previous operating systems, i.e., Win9x/Me. We have found, however, that
for basic disk-to-disk cloning, as described in these instructions, the
2003 version works just fine in an XP environment. In our view it's
simpler to use and just as effective as the later versions.

So, here are step-by-step instructions for using the Ghost 2003 program
(using a Ghost 2003 bootable floppy disk or bootable CD) to directly clone
the contents of one HD to another HD...

Creating the bootable Ghost floppy disk:
1. Install the Ghost 2003 program on your computer. As indicated above,
make sure you're using the latest "build" - Ghost 2003.793. If not, use
Ghost's LiveUpdate feature to automatically download the latest version.
It's important that you be using this latest "build".
2. Insert a blank floppy disk (it need not be formatted) and access your
Ghost program.
3. Click on Ghost Utilities.
4. Click on Norton Ghost Boot Wizard.
5. Select Standard Ghost Boot Disk. A dialog box will appear.
a. Select the USB 2.0 Support option (assuming you have that
capability).
b. Select the Assign DOS drive letters option and click Next.
6. Select the Use PC-DOS option.
7. Complete the process following the screen prompts.
8. Remove floppy and label accordingly.

That's it. Now you have a Ghost bootable floppy disk which you can use to
undertake your cloning operations now and in the future. Now when you want
to clone the contents of one HD to another HD you simply insert the Ghost
bootable floppy disk in your floppy drive and boot up with both drives
connected.

After creating the Ghost bootable floppy disk, you can create a Ghost
bootable CD from it using the Roxio or Nero CD burning programs, or most
other CD burning programs that allow you to create a bootable CD.
Unfortunately I know of no way to *directly* create this bootable CD from
the Ghost program (as you can do, for example, with the Acronis True Image
program).

Before undertaking the cloning operation ensure that the only storage
devices connected are the two HDs that will be involved in the cloning
process, i.e., your source and destination disks. Disconnect any flash
drives, ZIP drives, etc.

Here's how to perform the disk cloning operation...
1. With both drives connected, boot up with the Ghost bootable floppy (or
Ghost bootable CD). You'll get an initial screen that displays "License
agreement warning". Right-arrow (or tab) over to the "Continue without
marking drives" button and press Enter.
2. The "About Norton Ghost" screen appears. Click OK.
3. Right-arrow twice over to the "To Disk" button and press Enter.
4. The next screen will list both your drives - the Drive 1 (source disk)
and Drive 2 (destination disk). MAKE ABSOLUTELY CERTAIN Drive 1 IS INDEED
YOUR SOURCE DISK, I.E., THE DISK YOU'RE CLONING *FROM*!
Drive 1 will be highlighted. Press Enter.
5. The next screen will have Drive 2 (destination disk) highlighted.
AGAIN, ENSURE THAT Drive 2 IS YOUR DESTINATION DISK, I.E., THE DISK YOU'RE
CLONING *TO*! Press Enter.
6. The next screen is the "Destination Drive Details" window, and reflects
your ultimate destination disk, i.e., your current Drive 2. Press your Tab
key to highlight the OK button and press Enter.
7. The "Proceed with disk clone?" dialog box will open. Left-arrow over to
the Yes button and press Enter.
8. The cloning process will begin. The data transfer speed will vary
depending upon the speed of your processor and the HDs involved. On a
medium to high-powered system you should get transfer speeds ranging from
800 MB/min nearly 2.0 GB/min should you be cloning internal drives. It
will be considerably slower if you're cloning to a USB external HD.
9. After you get the "Clone Completed Successfully" message, left-arrow
over to the Continue button and press Enter.
10. Down-arrow to Quit and press Enter.
11. Click Yes at the "Are you sure you want to quit?" message.
12. Remove the Ghost floppy and shut down the computer.
13. Disconnect your source disk and boot up with the cloned drive. In most
cases (but not always), a Windows "Found New Hardware" message will appear
in the Desktop's Notification Area shortly followed by a "System Settings
Change"
message window informing you that new hardware has been found and asks "Do
you want to restart your computer now?" Click Yes for the reboot.
14. BTW, the reboot of the newly-cloned drive usually takes a longer time
than usual, so one must be patient. On rare occasions the system will fail
to reboot - the system will hang before reaching the Windows XP Welcome
screen. It's a rare occurrence, but you may experience it from
time-to-time. If that does occur, simply use the Ctrl-Alt-Delete keys to
reboot.

Assuming you've cloned the contents of your working drive to your second
internal drive, that second drive will be bootable (after disconnecting
your primary one, of course) as indicated above. You also have the option
of cloning your working drive to a USB external hard drive. In that case
the USBEHD is *not* bootable (at least we haven't been able to boot the XP
OS from a USBEHD), but you could clone the contents back to your internal
drive for restoration purposes should the need arise.

Just one other point I wish to emphasize with respect to the cloning
operation involving internal drives. Immediately following the cloning
operation and the shutdown of your machine, disconnect your source drive
and boot ONLY to the newly-cloned drive (as indicated in step 13. above).
DO NOT BOOT IMMEDIATELY FOLLOWING THE CLONING OPERATION WITH BOTH DRIVES
CONNECTED. There is a real possibility that doing so will cause future
boot problems with the cloned drive in that it will lose the C: drive
letter assignment, although it could be used for restoration purposes.
Obviously there is no problem in this area should a USBEHD be involved in
the cloning process since that device is not bootable in an XP
environment.

I trust the above will be of use to you and others who might be thinking
about using the Ghost 2003 program for a routine backup system.
Anna

ADDENDUM:
Before closing, let me make a few related points re using Ghost 2003...

1. I stated earlier that we prefer using a Ghost bootable floppy disk (or
Ghost bootable CD) to carry out the disk-to-disk cloning operation as just
a matter of personal preference in comparison with using Ghost's GUI
interface that one can run from within Windows. Frankly, that's not
entirely true. We have found that running Ghost 2003 for disk-to-disk
cloning operations is not as reliable when using Ghost's GUI interface as
compared with using the Ghost bootable floppy disk or bootable CD as I
have detailed above. In our experience too many unexplained errors seem to
crop up during the GUI disk-cloning operation. On the other hand we know
of many users who happily use the Ghost 2003 program in a GUI environment.
So we encourage users to try it using both methods and decide for
themselves. The process is somewhat different from the one I've described,
but it's fairly straightforward and shouldn't pose any untoward problems.
2. Over the years we've come across many newsgroup postings and various
commentators' statements denigrating the Ghost 2003 program in the area of
basic direct disk-to-disk cloning operations. This has always puzzled us
since by & large we've found Ghost 2003 to be a most reliable program when
used the way we use it as I have described. While not flawless, it's been
a relatively rare instance in our experience where the Ghost program did
not function properly because of some defect in the program itself.
Invariably, we've traced user problems to the following:
a. Incorrectly connected/configured hard drives, including external
devices.
b. User error in using the program, e.g., mistaken selection of
source/destination disks, selecting an incorrect option, etc.
c. Cloning the contents of a drive that had system files corruption -
garbage in, garbage out.
"ANNA"
You have done a great service to me personally and I do hope all who may
have
followed this news thread. The loss of "Drive Image" to Norton Ghost some
few
years back, to me was a blow below the belt. But now you have been able to
clear
up this loss in a very clear and clean response.

Many thanks for your efforts to assist my total misunderstanding of the two
Ghost
'disks' I received in the purchase.

I am still unsure what this "Raid" thing is, but assume DELL has set up the
two
similar hard drives with RAID configuration. Please note the "Assume". Not
sure how to prove or disprove this "RAID" configuration thing.

Now to the purchase of a External Hard Drive. Being out of the loop so to
say, I
have little knowledge of the latest developments for these drives. Yes, I do
have
two available USB 2 connectors with which to connect an external drive to.
Can you
direct me to a web site that might clearly define the best of the available
external
hard drive units and their direct usefulness to my particular needs?
Particularly
the physical amount of GB to consider in the purchase. Should it be the same
size
as the Primary Hard Drive?

May I once again pass on to you my sincere thanks for your time and effort
spent on bringing to me very well written explanation of how to really make
a quality
'backup' of my primary hard drive.

Regards and well wishes to you,
Barron (AKA) drybones
 
A

Anna

(PREVIOUS POSTS SNIPPED)

drybones said:
"ANNA"
You have done a great service to me personally and I do hope all who may
have followed this news thread. The loss of "Drive Image" to Norton Ghost
some few years back, to me was a blow below the belt. But now you have
been able to clear up this loss in a very clear and clean response.

Many thanks for your efforts to assist my total misunderstanding of the
two Ghost 'disks' I received in the purchase.

I am still unsure what this "Raid" thing is, but assume DELL has set up
the two similar hard drives with RAID configuration. Please note the
"Assume". Not
sure how to prove or disprove this "RAID" configuration thing.

Now to the purchase of a External Hard Drive. Being out of the loop so to
say, I have little knowledge of the latest developments for these drives.
Yes, I do have two available USB 2 connectors with which to connect an
external drive to.
Can you direct me to a web site that might clearly define the best of the
available external hard drive units and their direct usefulness to my
particular needs? Particularly the physical amount of GB to consider in
the purchase. Should it be the same size as the Primary Hard Drive?

May I once again pass on to you my sincere thanks for your time and effort
spent on bringing to me very well written explanation of how to really
make a quality 'backup' of my primary hard drive.

Regards and well wishes to you,
Barron (AKA) drybones


Barron:
With respect to a possible or existing RAID configuration in your machine, I
would hope that Dell has provided in its "User Guide" or other supplemental
literature accompanying your Dell Dimension XPS 600 desktop PC a detailed
description of that configuration and its use. You might also want to do a
Google search on "raid configurations" to learn about that type of system
and its use. There's a wealth of information on the net re RAID.

Insofar as a USB external hard drive is concerned, my preference would be
(in your situation) to purchase a USB enclosure that is designed for a SATA
HD and then purchase a SATA HD (of whatever capacity you deem necessary) to
install it in the enclosure. The installation process is simple and should
pose no problem.

Purchasing the USB enclosure & HD as separate units gives you a degree of
flexibility you would not have with one of the manufacturer's integrated
units. Should the need ever arise, you could easily uninstall the SATA HD
contained within and use it for other purposes, even installing it as an
internal HD in your desktop PC. And, of course, you could always install
another SATA HD in the enclosure to replace a defective one should that need
become present.

Should you go that route, you might want to consider a "combo" USB - SATA
enclosure such as the Kingwin TL-35CS (see
http://www.dealsonic.com/kitlsahtousb.html).
This unit (there are other makes/models) provides both USB-connectivity as
well as direct SATA-to-SATA connectivity. The latter is really designed for
systems that have an eSATA (note the "e") external port available so that a
*direct* SATA-to-SATA connection can be made (which results in significantly
better performance than a USB connection). While I'm nearly certain that
your desktop PC does not contain this eSATA external port (unfortunately
very few computers are equipped with this type of external SATA port), the
combo unit could still be used for the more common USB-connectivity. And the
cost of this type of unit (as well as other similar combo units) isn't
terribly higher than "straight" USB external enclosures.

Otherwise a straight USB enclosure should suffice. In any event, do a Google
search on "USB external enclosures" as well as that USB-SATA combo units for
more information re this equipment.

BTW, you mention your machine has two available USB connectors (ports).
Actually I'm nearly certain your Dell desktop has many more USB ports
available. You're probably referring to the front panel USB ports. There
should be additional USB ports on the rear panel of the case. Generally
speaking, with the newer computers, it doesn't matter whether you connect
your USB device to a front or rear panel USB port, but on occasion it *does*
matter. In some instances it's better to connect the USB device to a rear
panel USB port rather than to a front one. This is particularly true of USB
devices that are more-or-less permanently connected to the PC, e.g.,
printers, scanners, etc. But keep this in mind should you ever experience
problems with a USB device.
Anna
 
D

drybones

Anna said:
(PREVIOUS POSTS SNIPPED)




Barron:
With respect to a possible or existing RAID configuration in your machine,
I would hope that Dell has provided in its "User Guide" or other
supplemental literature accompanying your Dell Dimension XPS 600 desktop
PC a detailed description of that configuration and its use. You might
also want to do a Google search on "raid configurations" to learn about
that type of system and its use. There's a wealth of information on the
net re RAID.

Insofar as a USB external hard drive is concerned, my preference would be
(in your situation) to purchase a USB enclosure that is designed for a
SATA HD and then purchase a SATA HD (of whatever capacity you deem
necessary) to install it in the enclosure. The installation process is
simple and should pose no problem.

Purchasing the USB enclosure & HD as separate units gives you a degree of
flexibility you would not have with one of the manufacturer's integrated
units. Should the need ever arise, you could easily uninstall the SATA HD
contained within and use it for other purposes, even installing it as an
internal HD in your desktop PC. And, of course, you could always install
another SATA HD in the enclosure to replace a defective one should that
need become present.

Should you go that route, you might want to consider a "combo" USB - SATA
enclosure such as the Kingwin TL-35CS (see
http://www.dealsonic.com/kitlsahtousb.html).
This unit (there are other makes/models) provides both USB-connectivity as
well as direct SATA-to-SATA connectivity. The latter is really designed
for systems that have an eSATA (note the "e") external port available so
that a *direct* SATA-to-SATA connection can be made (which results in
significantly better performance than a USB connection). While I'm nearly
certain that your desktop PC does not contain this eSATA external port
(unfortunately very few computers are equipped with this type of external
SATA port), the combo unit could still be used for the more common
USB-connectivity. And the cost of this type of unit (as well as other
similar combo units) isn't terribly higher than "straight" USB external
enclosures.

Otherwise a straight USB enclosure should suffice. In any event, do a
Google search on "USB external enclosures" as well as that USB-SATA combo
units for more information re this equipment.

BTW, you mention your machine has two available USB connectors (ports).
Actually I'm nearly certain your Dell desktop has many more USB ports
available. You're probably referring to the front panel USB ports. There
should be additional USB ports on the rear panel of the case. Generally
speaking, with the newer computers, it doesn't matter whether you connect
your USB device to a front or rear panel USB port, but on occasion it
*does* matter. In some instances it's better to connect the USB device to
a rear panel USB port rather than to a front one. This is particularly
true of USB devices that are more-or-less permanently connected to the PC,
e.g., printers, scanners, etc. But keep this in mind should you ever
experience problems with a USB device.
Anna
Anna,
Thank you for one more very interesting and clear explanation and input on
SATA drives, external drives and USB ports. <good lord(!) A eSATA?> <sigh>
Me thinks I shall have to attempt to restart a computer internals learning
curve once
again. But where and how? Back to Maximum PC Magazine I should guess. Old
brain cells are definitely keeping up with new technology.

But firstly to get Norton Ghost up and running. Then have much research to
do in
the next few days. And a restart of subscription to Maximum PC.

Again Thank you very much for the giving of your time and knowledge.
Barron
 

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