There should be a error number ####,### what is it?
What should you do first?
If you have not tried to uninstall your Norton program using Add/Remove
Programs, then begin with "Section 1: Uninstalling your program using Windows
Add/Remove Programs."
If you have tried to uninstall your Norton program using Add/Remove Programs
and the process failed, then begin with "Section 2: Using SymNRT."
Section 1: Uninstalling your program using Windows Add/Remove Programs
In most cases we recommend that you uninstall all Norton and Symantec
programs. And, because Windows Add/Remove Programs does the most complete
uninstall, you should always try it first. Before you use it, however, please
record your product or activation key.
To record your product or activation key
Record your product or activation key for your records. You will need this
key to reinstall your program.
For instructions on how to find your product or activation key, read the
document Locating your product or activation key.
To uninstall all Norton and Symantec programs
Do one of the following:
In Windows 98/Me/2000, on the Windows taskbar, click Start > Settings >
Control Panel. Double-click Add/Remove Programs.
In Windows XP, on the Windows taskbar, click Start > Control Panel.
Double-click Add or Remove Programs.
Click the name of one of the installed Norton or Symantec programs.
(For example, you may have one of more of the following programs installed:
Norton AntiSpam, Norton AntiVirus, Norton Ghost, Norton GoBack, Norton
Internet Security, Norton SystemWorks, Symantec pcAnywhere, Symantec Ghost,
Norton PartionMagic, WinFax PRO, or ACT!.)
If you have WinFax PRO and you want to back up your fax data, follow the
steps in How to use the Add/Remove Programs option to remove WinFax PRO or
TalkWorks PRO.
If you have ACT! and you want to back up your contact data before
uninstalling the program, follow the steps in How to Back Up and Restore Your
ACT! Database.
Depending on your version of Windows, click Add/Remove, Change/Remove, or
Remove or Change, and follow the prompts to uninstall the program.
--------------------------------------------------------------------------------
Note: If the uninstall fails when you are uninstalling one of the programs
supported by SymNRT (listed above), then use the steps in this section to
remove all of your other Norton or Symantec programs. After they are removed,
go on to "Section 2: Using SymNRT."
--------------------------------------------------------------------------------
Restart the computer, if asked to do so.
Repeat steps 2 and 3 until all Symantec or Norton programs are uninstalled.
Restart the computer.
Do one of the following:
If you were able to remove all of your Norton or Symantec programs, then you
do not need to use SymNRT. You are done.
If you were not able to remove one of the programs supported by SymNRT
(listed at the beginning of this document), but you were able to remove all
of your other Symantec programs (if any), then go on to the next section,
"Section 2: Using SymNRT."
Section 2: Using SymNRT
Do not use this section unless you have tried to uninstall your Norton
program with Windows Add/Remove Programs. For programs listed above that
could not be removed using Add/Remove programs, follow these steps:
Close all open programs.
Click the following link to begin the download for SymNRT.exe:
SymNRT.exe
Save the file to the Windows desktop.
When the download is finished, on the Windows desktop, double-click
SymNRT.exe, and then follow the on-screen instructions. Restart the computer
if prompted.
If you see the error "SymNRT: Invalid signature. This file is not signed."
when running SymNRT, go to the document Error: "SymNRT: Invalid signature.
This file is not signed so it won't run."
If you see the error "Symantec removal tool has encountered an error and
needs to close," try running the tool a second time. If that does not work,
see Error: "Symantec removal tool has encountered an error and needs to close"
On your desktop, right-click SymNRT.exe, and then click Delete. Click Yes to
confirm the deletion.
Answer Yes or No to this question: Have you ever had any of these programs
installed (even if you later uninstalled or upgraded them):
Norton AntiVirus 2003 or earlier
Norton Internet Security 2003 or earlier
Norton Personal Firewall 2003 or earlier
Norton SystemWorks 2003 or earlier
Do one of the following:
If you answered Yes--you did at one time have one or more of these programs
installed, then go on to Section 3.
If you answered No--you never had any Norton program that was version 2003
or earlier, your are done.
For help with reinstallation, read Reinstalling your Symantec program after
a failed installation or after you see error messages.
Use this to remove your ver NIS 2004 only if add remove programs is used
first..
ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe
j;-)
