wrote:
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"BC" said in news:
[email protected]:
Okay, I purchased Office 2003 tonight - after installation I tried out
Outlook, but switched back to Outlook Express afterwards...
But now Norton Antispam no longer works! It doesn't seem to be able
to pick out any spam... why is that? any suggestion?
<=[BC]=>
Have you rebooted since encountering the dead Norton AntiSpam (NAS)?
Does NAS provide options for configuring which e-mail clients it is
configured and, if so, does it show OE as configured for NAS or have you
configured NAS to cover OE? While NAS may provide a plug-in for
Outlook, that won't do a thing for OE. OE doesn't support plug-ins. Is
the account in OE a POP3 account, an HTTP account (like for Hotmail or
MSN), or an IMAP account? NAS doesn't support those for any e-mail
client. The plug-in for Outlook might overcome these restrictions since
this lets NAS insert itself into the data stream, but when employed as a
transparent proxy to which e-mail clients connect, like OE, then NAS can
only support POP3.
Symantec has become engrained into using a common client application
(ccApp.exe) to manage several of their products. Apparently it's
getting worse and everything they produce hereinafter is probably going
to get stupidly attached or managed by ccApp.exe. This common client
also represent a common point of failure. ccApp.exe can and will
eventually go brain dead. It is one of the reasons that I am
investigating having to move away from Norton Internet Security (NIS)
and maybe even their Norton Anti-Virus (NAV) because of this common
failure point. I have had my Internet connection go bad in the browser
but e-mail still works, or visa versa. Disabling NIS or NAV doesn't
help since you cannot disable a dead or hung process (ccApp.exe). I
was getting tired of having to reboot to get ccApp.exe unloaded and
*properly* started (me just killing it and reloading it didn't quite
work right). Eventually I got some help from Symantec and defined the
following batch file which kills off the ccApp.exe process, shuts down
a couple of Symantec services (I actually believe there is one more
that needs to be shutdown in a different order than it currently gets
shuts down as a consequence of shutting down the other two). There's
more to my .bat file, like using pause to wait for the user to continue
or kill, but the basic commands are shown below.
To stop NIS:
pskill.exe ccApp.exe
net stop "Symantec Proxy Service"
net stop "Symantec Event Manager"
To restart NIS:
start "Symantec Common Client" /b "C:\Program Files\Common
Files\Symantec Shared\ccApp.exe"
net start "Symantec Event Manager"
net start "Symantec Proxy Service"
You'll need to change paths if you installed NIS, NAV, or NAS somewhere
else (I actually put the path in an environment variable so I don't have
to edit it everywhere in the .bat file). pskill.exe is a utility from
SysInternals to kill a process giving just its [partial] process name
rather than having to specify the process ID number (by having to look
in Task Manager). This works well but not always. If browsing dies, if
e-mail dies, if only of them die, or I encounter other network problems
and disabling NIS or NAV don't help, I run the batch file and, voila,
about 90% of the time I get back my connectivity. Sometimes even this
doesn't work and I have to reboot so NIS initializes in whatever is its
correct order on Windows startup.
I really hate that Symantec has decided to shove all its networking
products through a single common client. When this damn client goes
brain dead, it may only be a partial coma and some stuff works while
other stuff doesn't, or it go completely dead and kill everything. Of
course, I think it is really unconscionable that Symantec uses
transparent proxies that hijack the common ports rather than provide an
option to run them as normal non-transparent proxies and let the user
configure what ports to use. They treat all their customers like they
are idiots.
