No Shut down, but Bluescreen & Automatically restarting.

[Guest]

Hello,
I REALLY hope someone can help me.
I got a brand new Vista, I've been using it 2 months now.
When I shut my computer down I get a bluescreen ... and it automatically
restarts.
When I finally unplugged the wire, the next day the computer states it had a
crash.
Don't thnk I can keep on doing this.

It says in problem signature the following:
Problem event name: Bluescreen
OS version : 6.0.6000.2.0.0.768.3
Locale ID : 1033

And something something and 3 additional file names:

C:\windows\minidump\mini081107-02.dmp
C:\Users\mycomputers'sname\AppData\local\Temp\WER-210336-0
C:\Users\mycomputers'sname\AppData\local\Temp\WER55BD.tmp.version.txt

Please if anyone can help, it would be much appreciated!!

 

[R. C. White]

Hi, Hal.

Most experienced Windows users immediately change the setting for what
Windows/Vista is to do on "system failure". The default is to
"automatically restart".

As we all learn early, a simple reboot fixes many transitory computer
problems. But we also learn that sometimes it doesn't. And when it
doesn't, we are left with no clue as to what the problem was - unless we can
find and interpret the error logs.

So, one of the first changes that I make in Vista (and in Win2K and WinXP)
is to change this default. The fix is ridiculously easy, but to get to the
place to fix it is a long tortuous path: Start | Control Panel | System |
Advanced system settings (Here we have to provide the Administrator's
password and give ourselves permission to continue) | Advanced | Startup and
Recovery Settings...and finally we are there! On this page, just remove the
check from the box for Automatically restart under System failure. Then OK
your way out to the Desktop.

Next time, instead of the apparently spontaneous reboot, the BSOD will
remain on your screen until you press the Reset button. This will give you
all the time you need to copy the STOP code and other information (not the
boilerplate that starts, "If this is the first time you've seen this...")
VERBATIM so that you can type it into your next post here. Then some guru
(not me!) can probably interpret the code and point you in the right
direction. If you want to figure it out for yourself, this is a good
starting point:
http://www.aumha.org/a/stop.htm

That AumHa website is a gold mine of information; take time to explore it
while you are there! ;<)

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail beta in Vista Ultimate x64)

 

[Guest]

hi RC.

I did what you said and got the blue screen again. The technical info gave
the following code:

stop: 0x0000000A (0x00000000, 0x0000001B, 0x00000001, 0x81C29194)

further, could you indicate where the reset button is, we are stuck on the
blue screen.

thanks, Hal.

 

[Malke]

hi RC.

I did what you said and got the blue screen again. The technical info gave
the following code:

stop: 0x0000000A (0x00000000, 0x0000001B, 0x00000001, 0x81C29194)

further, could you indicate where the reset button is, we are stuck on the
blue screen.

Many modern computers don't have a separate Reset button. Just hold the
Power button in until the computer turns off.

Your Stop Error indicates a bad driver or faulty hardware. Since you
have had the machine for only two months:

1. The First Question Of Troubleshooting: what changed between the time
things worked and the time they didn't? Did you update any drivers
yourself or from Windows Update? If the answer is "yes" then roll them back.

Roll Back Troublesome Device Drivers in Windows Vista from the How-To
Geek - http://tinyurl.com/346lox

2. If you really think you did not change anything, since this is a new
computer exercise your warranty and call the computer mftr.'s tech support.


Malke

 

[R. C. White]

Hi, Malke.

Thanks for the help!

I didn't know that the Reset button is obsolescent! Bummer! Except that I
suppose it often was used too hastily and MAYBE this will cause users to
think about it longer and more deeply before restarting - and maybe actually
find a solution. But maybe not.

And Thanks for adding the error message details, too.

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail beta in Vista Ultimate x64)

 

[Malke]

Hi, Malke.

Thanks for the help!

I didn't know that the Reset button is obsolescent! Bummer! Except
that I suppose it often was used too hastily and MAYBE this will cause
users to think about it longer and more deeply before restarting - and
maybe actually find a solution. But maybe not.

And Thanks for adding the error message details, too.

RC

Hi, RC - Yes, it's funny about the Reset button. Only one of my
"regular" cases has one and it's an old case. The high-end Falcon
Northwest Beast Machine I got my oldest son *does* have a Reset button
though! So now I guess the Reset button is a luxury. ;-)


Malke

P. S. - Apologies if this gets sent twice. I'm having a bit of trouble
sending the the newsgroups this AM.

 

[Guest]

1. The First Question Of Troubleshooting: what changed between the time
things worked and the time they didn't? Did you update any drivers
yourself or from Windows Update? If the answer is "yes" then roll them back.

Roll Back Troublesome Device Drivers in Windows Vista from the How-To
Geek - http://tinyurl.com/346lox

2. If you really think you did not change anything, since this is a new
computer exercise your warranty and call the computer mftr.'s tech support.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Hello Malke,

I suspect now I do have a hardware problem.
Cause I've used the recovery discs and set up the desktop all over again.
And the same bluescreen came back.

So, furthermore the problem started with the internet/IE7.
I was looking at a youtube video and in the middle of it, I took a break.
When I came back the computer had shut down by itself.
And after this the bluescreen came and never left.

 

[Malke]

I suspect now I do have a hardware problem.
Cause I've used the recovery discs and set up the desktop all over again.
And the same bluescreen came back.

So, furthermore the problem started with the internet/IE7.
I was looking at a youtube video and in the middle of it, I took a break.
When I came back the computer had shut down by itself.
And after this the bluescreen came and never left.

That's the perfect way to troubleshoot software vs. hardware. Since you
did a return to factory condition and the problem is still there (maybe
even worse), call the OEM and send the machine back for repair/replacement.


Malke

 

[Ian Betts]

Hi, RC - Yes, it's funny about the Reset button. Only one of my
"regular" cases has one and it's an old case. The high-end Falcon
Northwest Beast Machine I got my oldest son *does* have a Reset button
though! So now I guess the Reset button is a luxury. ;-)


Malke

P. S. - Apologies if this gets sent twice. I'm having a bit of trouble
sending the the newsgroups this AM.
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

The reset is normally on the motherboard but some cases have the button
built in and others just leave it out. I think it was because the software
restart was used instead, so reset became almost redundant like the floppy
drive.

--
Ian

With patience there is always a way.

Please Reply to Newsgroup so all can read.
Requests for assistance by email can not and will be deleted.

 

[R. C. White]

Hi, Ian.

I think it was because the software restart was used instead, so reset
became almost redundant like the floppy drive.

ALMOST is the key word here. Just yesterday, something locked my system so
tightly that my mouse pointer wouldn't move and even <Ctrl>+<Alt>+<Del>
would not start Task Manager. The mouse pointer was visible, but there was
no way to get it down to the Taskbar to right-click it to start Task Manager
that way. The Windows Logo key would not function to show the Start menu.
My computer was dead in the water.

Even the hardware power button would not generate a Shut Down. I suppose
holding in the button would have cut the power, just like pulling the plug,
but I hate to do that to my computer.

So I pressed the hardware Reset button and, when the Restart got to the
operating system menu, told it to Start Normally. (Then I tried the same
thing that got me in trouble the first time and the whole "dead in the
water" scenario replayed - including the Reset button and Restart Normally.)
We old-timers still often refer to the Reset button as BOB - the Big Orange
Button - although it's silvery on my current case.

In my mind, the hardware Reset button is NOT redundant!

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail beta in Vista Ultimate x64)