No message headers in Outlook 2003

[MM]

Could someone please cast some light on why I am unable to see message
headers in Outlook 2003 (v 11.5608.5606) on Win XP Pro?

I am having problems with my ISP and to be able to solve the problem
they need me to send them the headers from emails that are bouncing
back.

When I right click on any message and select Options, I can see the
field where the info should be, but it is blank.

Is there a setting I need to change, a registry entry or a patch that
I can apply to get this info?

Thankyou in advance for any help

Cheers,

MM

 

[Roady [MVP]]

That is were you should look indeed but are you doing this on the received
message or on the sent message? Only your received message will have an
header and since this is most likely received from your ISP it holds
irrelevant data. The NDR message you receive will contain the data that you
need. What is in the bounced (NDR) message?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

 

[MM]

Thanks.

Below is the bounceback error I'm getting, but there are no headers on
these messages.

The ISP is saying that it is most likely caused by a blacklisted IP
address that I keep getting assigned, but I can't find out what the IP
address is as I can't see the message headers.

From: System Administrator
Sent: Tuesday, 15 June 2004 11:19 AM
To: xxxxxxx
Subject: Undeliverable: Managers meeting

Your message did not reach some or all of the intended recipients.

Subject: RE: Managers meeting

Sent: 15/06/2004 11:19 AM

The following recipient(s) could not be reached:

'xxxxxxx' on 15/06/2004 11:19 AM

551 relay from your IP is not authorised

Any help on how to locate the headers would be greatly appreciated!

Regards

MM

 

[Roady [MVP]]

That's the one!

"551 relay from your IP is not authorised"

This is what they need. Are you trying to connect to their mailserver while
not on a network by dial-in or broadband they provide?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

Thanks.

Below is the bounceback error I'm getting, but there are no headers on
these messages.

The ISP is saying that it is most likely caused by a blacklisted IP
address that I keep getting assigned, but I can't find out what the IP
address is as I can't see the message headers.

From: System Administrator
Sent: Tuesday, 15 June 2004 11:19 AM
To: xxxxxxx
Subject: Undeliverable: Managers meeting

Your message did not reach some or all of the intended recipients.

Subject: RE: Managers meeting

Sent: 15/06/2004 11:19 AM

The following recipient(s) could not be reached:

'xxxxxxx' on 15/06/2004 11:19 AM

551 relay from your IP is not authorised

Any help on how to locate the headers would be greatly appreciated!

Regards

MM

That is were you should look indeed but are you doing this on the
received
message or on the sent message? Only your received message will have an
header and since this is most likely received from your ISP it holds
irrelevant data. The NDR message you receive will contain the data that
you
need. What is in the bounced (NDR) message?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

 

[MM]

Thanks, but I have already sent these details to the ISP, what they
need to know is what my IP address was when I sent the original
message.

But.. there is no header info on these bouncebacks! And generally I
have disconnected since I sent the original messages, so I can't do an
ipconfig to find out what the IP address is.

The more I look into it, the more it looks like a problem at their
end. Other received emails have the header info - so I think I'm just
going to have to jump up and down and tell them to sort it out!!!

Thanks for your help. If you can think of any reason though why I
can't see the headers, I'd still really appreciate any advice.

Cheers

MM

That's the one!

"551 relay from your IP is not authorised"

This is what they need. Are you trying to connect to their mailserver while
not on a network by dial-in or broadband they provide?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

Thanks.

Below is the bounceback error I'm getting, but there are no headers on
these messages.

The ISP is saying that it is most likely caused by a blacklisted IP
address that I keep getting assigned, but I can't find out what the IP
address is as I can't see the message headers.

From: System Administrator
Sent: Tuesday, 15 June 2004 11:19 AM
To: xxxxxxx
Subject: Undeliverable: Managers meeting

Your message did not reach some or all of the intended recipients.

Subject: RE: Managers meeting

Sent: 15/06/2004 11:19 AM

The following recipient(s) could not be reached:

'xxxxxxx' on 15/06/2004 11:19 AM

551 relay from your IP is not authorised

Any help on how to locate the headers would be greatly appreciated!

Regards

MM

 

[Roady [MVP]]

Well since the bounceback message is theirs the message header isn't
relevant and since the sent item in the Sent Items folder is a copy of the
message that has never been on the Internet it doesn't have a header. If you
are able to send now I wouldn't be going in on the issue and just resend the
bounced back messages. If it still doesn't work you can provide them with
your current IP-address. If you connect directly to the Internet you can
open a Command window and type ipconfig to view it. If you are behind a
router then check the documentation of the router or ask your ISP how you
can view that address.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

Thanks, but I have already sent these details to the ISP, what they
need to know is what my IP address was when I sent the original
message.

But.. there is no header info on these bouncebacks! And generally I
have disconnected since I sent the original messages, so I can't do an
ipconfig to find out what the IP address is.

The more I look into it, the more it looks like a problem at their
end. Other received emails have the header info - so I think I'm just
going to have to jump up and down and tell them to sort it out!!!

Thanks for your help. If you can think of any reason though why I
can't see the headers, I'd still really appreciate any advice.

Cheers

MM

That's the one!

"551 relay from your IP is not authorised"

This is what they need. Are you trying to connect to their mailserver
while
not on a network by dial-in or broadband they provide?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

Thanks.

Below is the bounceback error I'm getting, but there are no headers on
these messages.

The ISP is saying that it is most likely caused by a blacklisted IP
address that I keep getting assigned, but I can't find out what the IP
address is as I can't see the message headers.

From: System Administrator
Sent: Tuesday, 15 June 2004 11:19 AM
To: xxxxxxx
Subject: Undeliverable: Managers meeting

Your message did not reach some or all of the intended recipients.

Subject: RE: Managers meeting

Sent: 15/06/2004 11:19 AM

The following recipient(s) could not be reached:

'xxxxxxx' on 15/06/2004 11:19 AM

551 relay from your IP is not authorised

Any help on how to locate the headers would be greatly appreciated!

Regards

MM

 

[marc]

I'm having the same issue. I am sure it is the isp, but
there seems no way to get outlook 2002 to expand the
header with the complete routing. My older outlook did
this easily. Did microsoft remove this capability in
outlook?

-----Original Message-----
Well since the bounceback message is theirs the message header isn't
relevant and since the sent item in the Sent Items folder is a copy of the
message that has never been on the Internet it doesn't have a header. If you
are able to send now I wouldn't be going in on the issue and just resend the
bounced back messages. If it still doesn't work you can provide them with
your current IP-address. If you connect directly to the Internet you can
open a Command window and type ipconfig to view it. If you are behind a
router then check the documentation of the router or ask your ISP how you
can view that address.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

Thanks, but I have already sent these details to the ISP, what they
need to know is what my IP address was when I sent the original
message.

But.. there is no header info on these bouncebacks! And generally I
have disconnected since I sent the original messages, so I can't do an
ipconfig to find out what the IP address is.

The more I look into it, the more it looks like a problem at their
end. Other received emails have the header info - so I think I'm just
going to have to jump up and down and tell them to sort it out!!!

Thanks for your help. If you can think of any reason though why I
can't see the headers, I'd still really appreciate any advice.

Cheers

MM



"Roady [MVP]"

in message

That's the one!

"551 relay from your IP is not authorised"

This is what they need. Are you trying to connect to their mailserver
while
not on a network by dial-in or broadband they provide?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----
Thanks.

Below is the bounceback error I'm getting, but there are no headers on
these messages.

The ISP is saying that it is most likely caused by a blacklisted IP
address that I keep getting assigned, but I can't find out what the IP
address is as I can't see the message headers.

From: System Administrator
Sent: Tuesday, 15 June 2004 11:19 AM
To: xxxxxxx
Subject: Undeliverable: Managers meeting

Your message did not reach some or all of the intended recipients.

Subject: RE: Managers meeting

Sent: 15/06/2004 11:19 AM

The following recipient(s) could not be reached:

'xxxxxxx' on 15/06/2004 11:19 AM

551 relay from your IP is not authorised

Any help on how to locate the headers would be greatly appreciated!

Regards

MM

.

 

[Roady [MVP]]

No, but where exactly and from what are you trying to read the header?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

I'm having the same issue. I am sure it is the isp, but
there seems no way to get outlook 2002 to expand the
header with the complete routing. My older outlook did
this easily. Did microsoft remove this capability in
outlook?

-----Original Message-----
Well since the bounceback message is theirs the message header isn't
relevant and since the sent item in the Sent Items folder is a copy of the
message that has never been on the Internet it doesn't have a header. If you
are able to send now I wouldn't be going in on the issue and just resend the
bounced back messages. If it still doesn't work you can provide them with
your current IP-address. If you connect directly to the Internet you can
open a Command window and type ipconfig to view it. If you are behind a
router then check the documentation of the router or ask your ISP how you
can view that address.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

Thanks, but I have already sent these details to the ISP, what they
need to know is what my IP address was when I sent the original
message.

But.. there is no header info on these bouncebacks! And generally I
have disconnected since I sent the original messages, so I can't do an
ipconfig to find out what the IP address is.

The more I look into it, the more it looks like a problem at their
end. Other received emails have the header info - so I think I'm just
going to have to jump up and down and tell them to sort it out!!!

Thanks for your help. If you can think of any reason though why I
can't see the headers, I'd still really appreciate any advice.

Cheers

MM



"Roady [MVP]"

in message

That's the one!

"551 relay from your IP is not authorised"

This is what they need. Are you trying to connect to their mailserver
while
not on a network by dial-in or broadband they provide?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----
Thanks.

Below is the bounceback error I'm getting, but there are no headers on
these messages.

The ISP is saying that it is most likely caused by a blacklisted IP
address that I keep getting assigned, but I can't find out what the IP
address is as I can't see the message headers.

From: System Administrator
Sent: Tuesday, 15 June 2004 11:19 AM
To: xxxxxxx
Subject: Undeliverable: Managers meeting

Your message did not reach some or all of the intended recipients.

Subject: RE: Managers meeting

Sent: 15/06/2004 11:19 AM

The following recipient(s) could not be reached:

'xxxxxxx' on 15/06/2004 11:19 AM

551 relay from your IP is not authorised

Any help on how to locate the headers would be greatly appreciated!

Regards

MM

.