no internet

[Jay]

On running a scan for spyware I found that the microsoft
anti spyware has removed essential files....especially my
XP restore function. I can no longer acess the internet
yet I am connected
Please help
(e-mail address removed)

 

[Alan]

What files did it remove, and where were they located?

Alan

 

[Ron Chamberlin]

Use the method below which fits your OS version. If you are on XP SP2, use
the second method:

1) (winsock reset for 2k, xp pre sp2, and 2003 pre sp1)

http://support.microsoft.com/default.aspx?scid=kb;en-us;817571

2) (Winsock reset for xpsp2)

netsh winsock reset

enter
restart machine.

After resetting Winsock, applications which have added themselves to the
stack will need to be reinstalled. These may include third-party VPN
clients, some McAfee privacy or network security related software, and
others--check what is working and what is not.

Ron Chamberlin
MS-MVP