No Fix as yet to password problem in outlook 2003

[Headtheball]

I have posted this same problem at least a dozen times and nobody has come
up with a fix as yet. Other people are contacting me and saying that they
are experiencing the same problem and are asking me what to do. Now, as you
know, I have followed the KB article to the letter and still have had no
joy, so what do I do?

Please just tell me if a full uninstall/reinstall of office would reset
everything or is it more complicated?

I am very sorry for keeping on about this problem but whenever I open my
outlook profile, a box pops up asking if I want my username and password to
be saved (before it starts a send and receive).

Now I have had Doug Knox's fix (Kindly sent in by Carey Frisch) and a lot of
other help, but nothing seems to work. I go to the protected Storage system
provider (save to desktop)>> PSSP (check that I have full control set under
permissions) Try to delete subkey (Error deleting subkey message)

Alternative :- do all of the above except where it says replace permission
entries on all child objects (under the advanced button of Permissions)
place a check. This allows me to then delete the Key. Only problem is, when
I then create a new profile and fire up Outlook , I get the same problem and
the subkey has been reinstalled in the registry.

This is driving me nuts. Can anyone talk me through this step by step
because the MS KB article doesn't help me. What else can I do? Would a
complete uninstall/reinstall help?

 

[neo [mvp outlook]]

Have you tried creating a new user id on Win2k/XP? I'm wondering if you
have minor registry corruption in the HKCU hive and this is why the
protected storage system provider registry attempt is failing.

 

[Headtheball]

Hi Neo
If I create a single user account profile everything works ok. If I create a
profile that has two accounts in it then the problem starts. I have two mail
accounts, one for personal mail and one for business, I used to be able to
set them in one profile and send and receive simultaneously, I cannot now do
this so I have had to set up two single profiles.

 

[neo [mvp outlook]]

What kind of accounts? Do they both point to the same server? Use the same
account properties?

 

[Headtheball]

My isp is Tiscali.co.uk

One account is (e-mail address removed) and the other is (e-mail address removed)
Yahoo setup is pop.mail.yahoo.co.uk and smtp.mail.yahoo.co.uk and this
server requires authentication on the smtp server

and oneandone setup is pop.oneandone.co.uk and auth.smtp.oneandone.co.uk
again requiring authentication.

Both of these work individually but not together

 

[neo [mvp outlook]]

Hmm... I'm having a hard time duplicating this. Do you have any
spam/antivirus software installed that acts as a proxy between the mail
client and the server?

 

[Headtheball]

Hi Neo,
I am not quite sure what you mean but I do have antivirus running which does
scan my mail. It is called Panda titanium.
I have also noticed that the time Outlook is taking to receive my mail is
getting slower. It sort of hangs at around 50% then waits for several
seconds and then downloads a very small mail. Something is wrong that is for
sure but I cannot locate the problem. My mail used to zip along, press
send/receive and mail from both accounts was there.

 

[neo [mvp outlook]]

If Panda is acting as a proxy between Outlook and the mail server, the
server names in your mail account properties generally get changed to
localhost. There are some race conditions and known issues about Outlook
behaving badly with any antivirus, antispam, .etc software that can scan
pop3/smtp in realtime. The best suggestion is to remove/disable this
integration. Is this enough to give the password saving issue a problem,
unknown.

/neo

ps - Windows XP (SP2) also makes changes on how localhost works.

 

[--------------------]

I have posted this same problem at least a dozen times and nobody has
come up with a fix as yet. Other people are contacting me and saying
that they are experiencing the same problem and are asking me what to
do. Now, as you know, I have followed the KB article to the letter and
still have had no joy, so what do I do?

Please just tell me if a full uninstall/reinstall of office would
reset everything or is it more complicated?

I am very sorry for keeping on about this problem but whenever I open
my outlook profile, a box pops up asking if I want my username and
password to be saved (before it starts a send and receive).

Now I have had Doug Knox's fix (Kindly sent in by Carey Frisch) and a
lot of other help, but nothing seems to work. I go to the protected
Storage system provider (save to desktop)>> PSSP (check that I have
full control set under permissions) Try to delete subkey (Error
deleting subkey message)

Alternative :- do all of the above except where it says replace
permission entries on all child objects (under the advanced button of
Permissions) place a check. This allows me to then delete the Key.
Only problem is, when I then create a new profile and fire up Outlook
, I get the same problem and the subkey has been reinstalled in the
registry.

This is driving me nuts. Can anyone talk me through this step by step
because the MS KB article doesn't help me. What else can I do? Would a
complete uninstall/reinstall help?

Hi Guys,

I am having same symptoms but I think it may be a diff cause.

Recently bought new Toshiba notebook. Installed Office/Outlook 2002.
Outlook mail worked perfectly.

Called Toshiba Tech support and got help disabling many "Services".

Also, the only other thing I did was install a registry cleaner and ran
it and it deleted a lot of registry entries that it reported were
unnecessary (stored them in a "backup" file).

Now email (POP) and I have a single account, every time I hit
"send/receive" button I have to enter password. If I check the "save
password" checkbox, makes no difference. Next session with Outlook I get
same popup.

Now here is the crazy part. I ALSO ran the regcleaner utility on a
friends Tochiba notebook, and I disabled same services, before I
discovered that I had this problem. Now my friend is calling me saying
"what did you do to Outlook?!" Same popup on HIS machine requires
entering password for every session!

Isn't there a Microsoft connected authority in this group who can help us
with this problem?

Thanks for listening...

H.

 

[neo [mvp outlook]]

Did you stop/disable the protected storage service? This service must be
running if the end user needs to store passwords on the system. As for the
reg cleaner, I believe Microsoft recommends that it not be used under
Windows 2000/XP as it removed things it shouldn't. So my suggestion to you
is to undo the things you did and see if the functionality comes back. When
it does, try one change at a time until you find the culprit and then ask,
what does this change to and do I really need to do this change.

 

[Guest]

I HAD this same problem, although a slightly different environment. My email
is with Verizon. I have two email addresses under one user account; one at
(e-mail address removed); the other at (e-mail address removed). This is kind of like
a parent-child relationship in their world. Both email addresses use the
same user account ([email protected]) and the same incoming and outgoing
server inf. In Outlook 2000 I had two email accounts configured; both used
the same settings for incoming and outgoing server and email account, the
only difference was the email address. This may have been wrong, but it
worked. Receiving on one only received mail sent to that specific address.
Receiving on the other did the same.

It seems with Outlook 2002 that had to be changed. Once I deleted the
second email account from Outlook, the enter password dialog stopped
appearing. Doing a Receive from that one account downloads email sent to
both addresses. That makes sense now. I wonder why it didn't work this way
in Outlook 2000? Anyway, I'm not questioning anymore. It's working. ;-)

I suppose this won't help people who have two email accounts with different
POP settings.

How