new xp home computer starts on its own every time phone rings

[Guest]

This is a weird one. My parents have a brand new computer with XP home that they just got within the past month. I have gone in and checked event logs, gone into system administration properties, taken off the autorestart on event error option, checked telephone and tcp and modem settings, checked power management for no hibernation and no standby, etc.-everything that has anything to do with a computer's capacity for restarting, etc. They rarely use the internet and have the firewall activated. They typically just download e-mail and disconnect, and between this and checking for viruses, it doesn't seem to be virus-related. The computer does not shut down unexpectedly or have any errors when shutdowning, and it doesn't matter whether you use the auto xp function to shut down or whether one manually shuts it down, the computer will reboot or restart of it's own accord every time the phone rings. I.E. someone has worked on computer, shuts it down, no problems, computer stays off for say and hour and thirty-five minutes then the phone rings-suddenly without prompting or messages, the computer restarts. I've even checked the fax options, the printer/fax machine connected-no auto answer, all options off, etc., and the computer still restarts. It is the truly weirdest thing I have ever seen and no solution seems to work. Help! Thanks!

 

[Joseph Meehan]

This is a weird one. My parents have a brand new computer with XP
home that they just got within the past month. I have gone in and
checked event logs, gone into system administration properties, taken
off the autorestart on event error option, checked telephone and tcp
and modem settings, checked power management for no hibernation and
no standby, etc.-everything that has anything to do with a
computer's capacity for restarting, etc. They rarely use the
internet and have the firewall activated. They typically just
download e-mail and disconnect, and between this and checking for
viruses, it doesn't seem to be virus-related. The computer does not
shut down unexpectedly or have any errors when shutdowning, and it
doesn't matter whether you use the auto xp function to shut down or
whether one manually shuts it down, the computer will reboot or
restart of it's own accord every time the phone rings. I.E. someone
has worked on computer, shuts it down, no problems, computer stays
off for say and hour and thirty-five minutes then the phone
rings-suddenly without prompting or messages, the computer restarts.
I've even checked the fax options, the printer/fax machine
connected-no auto answer, all options off, etc., and the computer
still restarts. It is the truly weirdest thing I have ever seen and
no solution seems to work. Help! Thanks!

My guess the modem is set to start the computer when it detects a ring.
Many people use the computer as an answering machine (it can do some very
good things other answering machines can't). If you can find that setting
and turn it off, that should take care of it.

Sorry I don't know where all the settings are for this. I'll bet
someone here does and will let you know.

You can try looking at the modem options as well as options for any
communication program you may have.

It is also possible it is a bios setting. Do you know how to check the
BIOS setup?

 

[bud]

Not that strange. Those settings are in the Bios. You have to go into the
bios and disable the wake on ring command.

This is a weird one. My parents have a brand new computer with XP home

that they just got within the past month. I have gone in and checked event
logs, gone into system administration properties, taken off the autorestart
on event error option, checked telephone and tcp and modem settings, checked
power management for no hibernation and no standby, etc.-everything that has
anything to do with a computer's capacity for restarting, etc. They rarely
use the internet and have the firewall activated. They typically just
download e-mail and disconnect, and between this and checking for viruses,
it doesn't seem to be virus-related. The computer does not shut down
unexpectedly or have any errors when shutdowning, and it doesn't matter
whether you use the auto xp function to shut down or whether one manually
shuts it down, the computer will reboot or restart of it's own accord every
time the phone rings. I.E. someone has worked on computer, shuts it down,
no problems, computer stays off for say and hour and thirty-five minutes
then the phone rings-suddenly without prompting or messages, the computer
restarts. I've even checked the fax options, the printer/fax machine
connected-no auto answer, all options off, etc., and the computer still
restarts. It is the truly weirdest thing I have ever seen and no solution
seems to work. Help! Thanks!