New to Vista...computer freezes...help!

[Guest]

We just installed Vista Home Premium on our new Dell (at xmas) computer. It
is the program Dell sent us. We never had problems with the computer
freezing with XP, but now we are with Vista. Sometimes it is every 5 minutes
or so. It only freezes for about 30 seconds and then we can continue
working. Any ideas?? Thanks for your help! Cinda

 

[Lang Murphy]

We just installed Vista Home Premium on our new Dell (at xmas) computer.
It
is the program Dell sent us. We never had problems with the computer
freezing with XP, but now we are with Vista. Sometimes it is every 5
minutes
or so. It only freezes for about 30 seconds and then we can continue
working. Any ideas?? Thanks for your help! Cinda

Cinda,

You have to supply more information to get help here. How much RAM is
installed? I'm running Vista on a PC with 512MB RAM and if I open too many
programs, Vista will "freeze" for a bit while it's getting things
straightened out. If I only have two or three apps open, things move along
without freezing.

If you have more RAM than 512MB, then, probably, that's not the issue.

Lang

 

[Guest]

Thanks for your reply, Lang. We have 2GB ram. What else might people need
to know in order to help? I can answer the questions, but otherwise am
pretty ignorant on the parts of a computer....internally that is. Thanks!
Cinda

 

[Frank Bright]

Hi,
I'm on Vista Home Premium 32-bit as well. I just did an upgrade too on an HP
and I had some freezes as well until I got my drivers updated.
First things first,...use the Start menu and look for the program 'Windows
Update' - go there and click 'Check for Updates'.
It may take a few minutes for the available Updates to appear. Download them
and install them.
You'll probably need to restart your computer after doing so.

Next, I suggest you visit Dell's website - look for a link called
'Drivers/Downloads' or 'Support/Downloads'....
Or...Visit 'Support' - Either way, you'll probably need to look up your
computer model on the Dell site and
look for updated Vista Drivers that are available for your computer model.

Make sure you've traced it correctly and that what you are looking at listed
is actually for your specific computer model.
For instance, my HP model number is 'M7580n' and when I visited the HP site
looking for drivers,
I typed that into a search box that HP had to help locate correct drivers.

You may have several drivers you need to download and install. Just take
them one at a time.
Good Luck, I hope this helped,
Frank

 

[Mr. Arnold]

We just installed Vista Home Premium on our new Dell (at xmas) computer.
It
is the program Dell sent us. We never had problems with the computer
freezing with XP, but now we are with Vista. Sometimes it is every 5
minutes
or so. It only freezes for about 30 seconds and then we can continue
working. Any ideas?? Thanks for your help! Cinda

When you do an install of the O/S or an upgrade like you have done, you have
to go back to the manufacture's website and download and install any drives
for the O/S and the model of the PC.

You might be able to sweet talk a Dell tech support person to help you. But
when you change O/S(s) like that, you have broken the software warrantee on
the machine, and you won't get support. But you should be able to find the
drivers based on the O/S and model of the computer.

 

[RGuillaume]

Some Dell desktop PCs have the symptoms you see with Vista. Check your event
viewer for IASTOR related timeout entries. If you have those, there are
lenghty discussions about this in the Dell support forums, with a number of
workarounds that usually will get you around this problem.

 

[Guest]

thanks...but how do I check and "Event Viewer for IASTOR"?

 

[Guest]

Thanks so much, Frank. Could it be possible that I have 29 drivers to
download? That is what showed up when I entered my service tag # and model
number. If so, I'll get started. Some were listed as urgent and
recommended...download all of them? Thanks again! Cinda

 

[DanS]

When you do an install of the O/S or an upgrade like you have done,
you have to go back to the manufacture's website and download and
install any drives for the O/S and the model of the PC.

You might be able to sweet talk a Dell tech support person to help
you. But when you change O/S(s) like that, you have broken the
software warrantee on the machine, and you won't get support.

It wasn't clear in the OP, this may have been the free Vista Upgrade
program.

Would this not then be supported by Dell also ? They did in fact promise it
as part of the orignal sales deal, if it was part of that program.

 

[Mr. Arnold]

It wasn't clear in the OP, this may have been the free Vista Upgrade
program.

Would this not then be supported by Dell also ? They did in fact promise
it
as part of the orignal sales deal, if it was part of that program.

I don't know about Dell, but HP didn't support it. The HP laptop came with
Home Premium. I brought the upgrade for Ultimate from HP. They came back and
told me twice, that if I installed Ultimate, the software warrantee was
broken.

I suspect Dell will do like wise.

 

[Bruce Chambers]

We just installed Vista Home Premium on our new Dell (at xmas) computer. It
is the program Dell sent us. We never had problems with the computer
freezing with XP, but now we are with Vista. Sometimes it is every 5 minutes
or so. It only freezes for about 30 seconds and then we can continue
working. Any ideas?? Thanks for your help! Cinda

What has Dell's technical support had to say about the issue. Your
computer is still under warranty; the manufacturer should be the first
place you turn to when you have problems.


--

Bruce Chambers

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They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. -Benjamin Franklin

Many people would rather die than think; in fact, most do. -Bertrand Russell

 

[DanS]

I don't know about Dell, but HP didn't support it. The HP laptop came
with Home Premium. I brought the upgrade for Ultimate from HP. They
came back and told me twice, that if I installed Ultimate, the
software warrantee was broken.

I suspect Dell will do like wise.

Yes but your PC came with Vista Home Premium and you wanted to go to
Ultimate. I suspect the OP's PC came with _XP_ pre-installed, and they
received a 'free Vista upgrade coupon' (or however Dell handles it) from
Dell for when Vista came out.

The free Vista was a selling tavtic to get them to buy the PC in the
first place. I'd be pretty ticked off if they won't provide support for
that.

 

[Guest]

You know...you're right. It just seemed easy to log on here with so much
info at my fingertips, but with it freezing every few minutes, I don't get
very far. I'll call Dell...I'm sure we are covered since the computer came
with XP os and Dell gave us Vista for free (well, 10 for shipping and
handling)...thanks for all of your help everyone! Cinda

 

[Roedy Green]

We just installed Vista Home Premium on our new Dell (at xmas) computer. It
is the program Dell sent us. We never had problems with the computer
freezing with XP, but now we are with Vista. Sometimes it is every 5 minutes
or so. It only freezes for about 30 seconds and then we can continue
working. Any ideas?? Thanks for your help! Cinda

I don't think Vista is ready for home use. If you can get the XP
install disks, go back.

 

[Julian]

I don't think Vista is ready for home use. If you can get the XP
install disks, go back.
--

Vista is fine clean installed on a new computer.

 

[Kris]

My new Dell was doing the same thing fairly often. Some of it stopped when I
did the driver updates from Dell, and a huge amount of it stopped when I
pulled the ATI video card out and switched it for an Nvidia card. I still
get it, only rarely, so there's probably something else causing the problem,
too. Go Dell!

*snork*

 

[Keith Sparks]

Hi, I had this with a dell and I was told to change the ports the sata
drives were on i.e. instead of ports 2 & 3 I changed them to 3 & 5 and since
then no freezes. Be sure to change this in the bios as well.

Regards

Keith

 

[Guest]

--
fancygunner

I don't think Vista is ready for home use. If you can get the XP
install disks, go back.
--

Roedy Green Canadian Mind Products
The Java Glossary
http://mindprod.com

 

[Guest]

--
fancygunner, could you describe what you mean by "freezes up"?