New, Reply, Reply All, etc are Grayed Out

[Takeshi]

One of users has a problem sending e-mails using Outlook 2003 on Win XP.
She can receive mails but whenever she tries to create a new e-mail/reply
to mail/forward mail, those buttons are grayed out.

I was guessing that the user never activated Outlook & the trial period was
expired. I have tried to activate thru the help menu tho, it did nothing.
Also, I uninstalled the Office 2003 & reinstalled it, but no help.
I have double check the SMTP setting & was nothing wrong.
I created another profile, but same thing, still grayed out.

the Send/Receive button is active, she can hit it. but not others (New,
Reply,
Reply All, Forward).

Does anyone know what caused this problem??? Please advise!!

Thank you very much!!

Takeshi

 

[Guest]

Personally I would delete and recreate the Outlook profile. If that doesn't
work, rename the outcmd.dat file while Outlook is closed, then open it and
see if that helped. The outcmd.dat file is hidden so you'll first have to
unhide files and folders using Windows Explorer.

 

[Takeshi]

Kathleen,

Thank you very much for your reply. I will try that!

Regards,

Takeshi