"David Candy" <.> wrote in message
It's not good enough. What is needed is the moron interface needs to
structure the question.
Something like this
General Description of Problem
e.g. Messenger doesn't start
List Steps to Duplicate Problem
e.g. Click Start, click All Programs, Click Windows Messenger
What actually Happened
e.g. Nothing, Messenger didn't appear to start
What Did You Expect To Happen
e.g. That messenger open with a window to type in
Did Windows Come Preinstalled? If so what Brand and Model is the
computer?
e.g. Yes, Dell XYZ
Obviously different templetes suit different problems. There could be a
menu for Blue Screen templates, usage templates, program error
templates, etc.
************ REPLY SEPARATOR ************
(due to OP using quoted-printable format)
Wouldn't work. It assumes everyone would be asking a question regarding
a problem rather than an inquiry, rant, or info message. Also, everyone
would get tired of wading through the fixed templates and eventually
just pick "Other" and use the free-form template to enter their
question.