new installation of Outlook 2003 crashes just after launch

[Trevor Smithson]

Hi everyone

Just after Outlook 2003 starts, a pop-up window is displayed saying
"Configuring Outlook, Migrating Account Settings, Migrating
Preferences....". Outlook then crashes with the following message:

"Microsoft Office Outlook has encountered a problem and needs to
close. We are sorry for the inconvenience".

I'm then given a chance to restart Outlook and send an error report to
MS, then to start the program in safe mode. Safe mode doesn't make a
difference.

I've tried Detect & Repair, a full uninstall and reinstall of Office
2003, and installing every possible service pack and update from the
Office Update site. I've also tried the instructions in this
http://support.microsoft.com/?kbid=826494Anyone Knowledgebase article.
Anyone know of anything else I can try? All the other Office 2003
apps work fine...

Also here is the entry of the crashfrom XP's event viewer, it's the
same every time Outlook 2003 crashes:

"Faulting application outlook.exe, version 11.0.6353.0, stamp
408f2937, faulting module outlcm.dll, version 10.0.2623.0, stamp
3a97f64e, debug? 0, fault address 0x00023017.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."

 

[Milly Staples [MVP - Outlook]]

Have you tried a new mail profile? Control Panel->Mail Icon->show
profiles->add.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Trevor Smithson asked:

| Hi everyone
|
| Just after Outlook 2003 starts, a pop-up window is displayed saying
| "Configuring Outlook, Migrating Account Settings, Migrating
| Preferences....". Outlook then crashes with the following message:
|
| "Microsoft Office Outlook has encountered a problem and needs to
| close. We are sorry for the inconvenience".
|
| I'm then given a chance to restart Outlook and send an error report to
| MS, then to start the program in safe mode. Safe mode doesn't make a
| difference.
|
| I've tried Detect & Repair, a full uninstall and reinstall of Office
| 2003, and installing every possible service pack and update from the
| Office Update site. I've also tried the instructions in this
| http://support.microsoft.com/?kbid=826494Anyone Knowledgebase article.
| Anyone know of anything else I can try? All the other Office 2003
| apps work fine...
|
| Also here is the entry of the crashfrom XP's event viewer, it's the
| same every time Outlook 2003 crashes:
|
| "Faulting application outlook.exe, version 11.0.6353.0, stamp
| 408f2937, faulting module outlcm.dll, version 10.0.2623.0, stamp
| 3a97f64e, debug? 0, fault address 0x00023017.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp."