New Dell PC can't access D-Link router configuration page

[zl79111]

I have used D-Link router 624+ for two years with the firmware ver.
2.05. NTL broadband cable was connected to the router. Three PCs use
the router via. wireless connection and work OK. Any PC can access
internet by cable from the one of the four ports in the back of the
router.

I bought a new Dell Pc recently runing XP home media. First, It was
connected to the NTL modem directly to set up its name and can access
internet. Then I re-connected the router, using cable connection in
one of port in router for this new computer.

I set up the static address:
192.168.0.102
255.255.255.0
192.168.0.1

and DNS:
192.168.0.1

I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin' and my
password in usual way and it begin to access the DI 624 router
configuration page. After 5 minutes I can see the part of the page but
the pc is still downloading the remaining pictures. It never finish.
While I tried this new PC, another 2 PCs were working ok on internet
using wireless.

When I ping 192.168.0.1, it gave time out message.

I have tried many times using cable from different port and the same
thing happened. The D-Link tech help was contacted 3 times but the
problem has not been solved. Your expert advice would be appreciated.

Linton

 

[beenthere]

I have used D-Link router 624+ for two years with the firmware ver.
2.05. NTL broadband cable was connected to the router. Three PCs use
the router via. wireless connection and work OK. Any PC can access
internet by cable from the one of the four ports in the back of the
router.

I bought a new Dell Pc recently runing XP home media. First, It was
connected to the NTL modem directly to set up its name and can access
internet. Then I re-connected the router, using cable connection in
one of port in router for this new computer.

Have you tried re-setting the router ?.
And the modem ?.
And emptying the Temp Internet folder ?.

 

[Mike Walsh]

Try a different (higher number) IP address. With all of the other PCs on the network there might be another one using .102

 

[jaster]

I have used D-Link router 624+ for two years with the firmware ver. 2.05.
NTL broadband cable was connected to the router. Three PCs use the router
via. wireless connection and work OK. Any PC can access internet by cable
from the one of the four ports in the back of the router.

I bought a new Dell Pc recently runing XP home media. First, It was
connected to the NTL modem directly to set up its name and can access
internet. Then I re-connected the router, using cable connection in one
of port in router for this new computer.

I set up the static address:
192.168.0.102
255.255.255.0
192.168.0.1

I would have let the pc obtain IP from the router to verify connectivity,
then assign the static address.

and DNS:
192.168.0.1

Change this to obtain DNS automatically.

I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin' and my
password in usual way and it begin to access the DI 624 router
configuration page. After 5 minutes I can see the part of the page but
the pc is still downloading the remaining pictures. It never finish.
While I tried this new PC, another 2 PCs were working ok on internet using
wireless.

When I ping 192.168.0.1, it gave time out message.

Try pinging the other addresses and 192.168.0.102 from another pc or
traceroute 192.168.0.1

Check the router configuration to make sure you haven't disabled the wired
ports, or limited the number of wireless ports or PCs available on the
router.

 

[zl79111]

Thanks for your help. The suggested methods had been tried.

Still not working.

 

[zl79111]

Higher number has been tried. Still not working.

Thanks
Linton

 

[zl79111]

Many thanks for your advice. I added reply with >>> sign.

Still not working. I used another PC to access router configuration
page and under DHCP I can find the hostname, IP and Mac of the new
computer.

I might need to set the virtual server to open the port. Will try this
tomorrow.

Regards,
Linton

 

[kony]

I have used D-Link router 624+ for two years with the firmware ver.
2.05. NTL broadband cable was connected to the router. Three PCs use
the router via. wireless connection and work OK. Any PC can access
internet by cable from the one of the four ports in the back of the
router.

I bought a new Dell Pc recently runing XP home media. First, It was
connected to the NTL modem directly to set up its name and can access
internet.

Why would you do that? There was no reason to disconnect
the router and plug the new PC into the modem. Does NTL use
the mac address of the computer for connection purposes? If
so, when did you change the mac address and does it need
changed back?

Then I re-connected the router, using cable connection in
one of port in router for this new computer.

I set up the static address:
192.168.0.102
255.255.255.0
192.168.0.1

and DNS:
192.168.0.1

This looks incorrect. I assume you mean you set these
addresses on the new computer, not the router. Is the
router set to 192.168.0.1 on it's LAN, not WAN port?

Can you ping the router from the new Dell system?
You might want to temporarily disable the (winXPSP2?)
firewall on the Dell system.

The DNS server address should be set to your ISP's DNS
server if you aren't sure the router has DNS caching/serving
functionality. Normally, a typical setup would be to have
the router's DHCP set to automatically pass all the above
info to the Dell PC when it boots windows, including the DNS
addresses. When you choose to manually configure these
things, you need the DNS addresses for NTL (which the router
may list on it's browser config screens somewhere).

If the pinging of the router from the Dell PC works, next
try entering in an address on the internet, for a ping, or
in a browser if it's a website. The browser may note a DNS
problem in it's info panel (at the bottom)?

I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin' and my
password in usual way and it begin to access the DI 624 router
configuration page. After 5 minutes I can see the part of the page but
the pc is still downloading the remaining pictures. It never finish.
While I tried this new PC, another 2 PCs were working ok on internet
using wireless.

Is this still using wired, or wireless? Since it's in this
state you can disregard the suggestion above to try pinging
the router, obviously it starts to connect to it. Make sure
the firewall on the PC is disabled for the time being.

When I ping 192.168.0.1, it gave time out message.

I have tried many times using cable from different port and the same
thing happened. The D-Link tech help was contacted 3 times but the
problem has not been solved. Your expert advice would be appreciated.

Do you "need" to have static configuration of this new PC?
If not, is the router's DHCP function enabled? I suggest
you ought to try that, have the router DHCP feature enabled
and set the Dell system to "Obtain address... automatically"
in the TCP/IP properties for this network adapter.

At that point, have the firewall disabled and try pinging
the router again. Just for the heck of it, try a different
network cable too.

 

[Rod Speed]

I have used D-Link router 624+ for two years with the firmware ver.
2.05. NTL broadband cable was connected to the router. Three PCs use
the router via. wireless connection and work OK. Any PC can access
internet by cable from the one of the four ports in the back of the router.

I bought a new Dell Pc recently runing XP home media. First, It was connected
to the NTL modem directly to set up its name and can access internet.

There was no need to do that, you should have connected the new PC to the router.

Then I re-connected the router, using cable connection
in one of port in router for this new computer.

I set up the static address:
192.168.0.102
255.255.255.0
192.168.0.1

and DNS:
192.168.0.1

Its generally better to use DHCP, even if you are doing P2P etc.

I opened up IE 6.05 to type in 192.168.0.1 and typed in 'admin' and my password
in usual way and it begin to access the DI 624 router configuration page.

Why bother ? It should work fine without doing that.

After 5 minutes I can see the part of the page but the
pc is still downloading the remaining pictures. It never
finish. While I tried this new PC, another 2 PCs were
working ok on internet using wireless.

When I ping 192.168.0.1, it gave time out message.

Try disabling the firewall in the PC. Specially if you have installed ZoneAlarm.

 

[jaster]

Many thanks for your advice. I added reply with >>> sign.

Still not working. I used another PC to access router configuration page
and under DHCP I can find the hostname, IP and Mac of the new computer.

I might need to set the virtual server to open the port. Will try this
tomorrow.

Regards,
Linton

And you saved that configuration and rebooted before you tried to
ping ?


You pinged the non-working laptop address from a working pc?

Are the router's LED lights on when the non-working laptop is
wire connected to the router?

The professional way to troubleshoot connectivity is to start from
hardwae up.

So make sure the LEDs are lite on the laptop and blinking when you're
connected to the router. Ditto for the router's port, ie, front LED
lights. Blinking occurs when you try traffic or ping. You should see
on both devices when you ping.

Sometimes the LEDs are amber indicating troubles. Change CAT-5 wire,
verify wires properly connected.

Next check your config from cmdline prompt
ipconfig /all

route

Then check other XP config, ie, IE -> Internet Options -> Lan Settings

Windows Firewall or other firewall it could be your ICMPs are blocked.

Bottom line, if you got out when connected to the modem then it's
obviously an issue between the Laptop settings and the router.


Well if you don't know where it is then that's probably
not the problem.

And Windows firewall is not blocking access?

 

[zl79111]

And you saved that configuration and rebooted before you tried to
ping ?



You pinged the non-working laptop address from a working pc?

Are the router's LED lights on when the non-working laptop is
wire connected to the router?

The professional way to troubleshoot connectivity is to start from
hardwae up.

So make sure the LEDs are lite on the laptop and blinking when you're
connected to the router. Ditto for the router's port, ie, front LED
lights. Blinking occurs when you try traffic or ping. You should see
on both devices when you ping.

Sometimes the LEDs are amber indicating troubles. Change CAT-5 wire,
verify wires properly connected.

Next check your config from cmdline prompt
ipconfig /all

route

Then check other XP config, ie, IE -> Internet Options -> Lan Settings

Windows Firewall or other firewall it could be your ICMPs are blocked.

Bottom line, if you got out when connected to the modem then it's
obviously an issue between the Laptop settings and the router.



Well if you don't know where it is then that's probably
not the problem.

And Windows firewall is not blocking access?

The hardware is OK. The wire was tested with the working pc and the
router light is on when connected.

In window security centre the firewall is switched off. I can't find
other firewalls on the pc.

when compareing the ipconfig /all results, the working PC has DHCP
enabled: YES. The non-working PC DHCP enabled: NO. But from working
PC access the router configuration page, it is shown the DHCP enabled.
The question is how can I make DHCP enabled from non-working PC without
accessing configration page?

Another thing to be tried is the Virtual server to open port. IS this
the same as your suggested earlier wrt "disabled the wired ports"?

 

[Grinder]

when compareing the ipconfig /all results, the working PC has DHCP
enabled: YES. The non-working PC DHCP enabled: NO. But from working
PC access the router configuration page, it is shown the DHCP enabled.
The question is how can I make DHCP enabled from non-working PC without
accessing configration page?

You want to have DHCP services enabled on the router, which it appears
you have done. In addition, your clients should be told to get their ip
addresses from the DHCP service. It appears that one PC is set to do
that, but that the other, the problem PC, is not so inclined.

 

[Rod Speed]

The hardware is OK. The wire was tested with the
working pc and the router light is on when connected.

In window security centre the firewall is switched off.
I can't find other firewalls on the pc.

There would normally be only one on the new Dell PC.

when compareing the ipconfig /all results, the working PC has
DHCP enabled: YES. The non-working PC DHCP enabled: NO.

That is likely the problem.

But from working PC access the router configuration
page, it is shown the DHCP enabled.

Thats the DHCP IN THE ROUTER. Thats a separate
matter to DHCP being enabled IN THE PC.

The question is how can I make DHCP enabled from
non-working PC without accessing configration page?

That is where you are getting very confused. You dont
set the PC DHCP status in the router config page, you
do it in the network settings in each of the PCs.

Another thing to be tried is the Virtual server to open port. IS this
the same as your suggested earlier wrt "disabled the wired ports"?

No.

 

[zl79111]

I followed most people's advice and use the DHCP and let new Dell pc to
obtain address automatically.

After reboot, the ipconfig /all showed the pc get the correct address
assigned by DHCP.
can ping this pc itself (192.168.0.102)
when ping router 192.168.0.1 get time out message.

Using another working PC, can ping router and itself (192.168.0.100)
but
when ping New PC (192.168.0.102) get time out message.

I can't find any other firewall except the window. The D-link router
seem not to have setig to block the port.

Incidentally when new PC start up, there is a error message re. install
vtruck.exe, I clicked cancel.

 

[jaster]

The hardware is OK. The wire was tested with the working pc and the
router light is on when connected.

Yes, I should have assumed hw ok and you were able to connect with the
direct to modem connection.

In window security centre the firewall is switched off. I can't find
other firewalls on the pc.

when compareing the ipconfig /all results, the working PC has DHCP
enabled: YES. The non-working PC DHCP enabled: NO. But from working PC
access the router configuration page, it is shown the DHCP enabled. The
question is how can I make DHCP enabled from non-working PC without
accessing configration page?

I did ask if you were sure you had saved the automatic DHCP and DNS.

Start -> My Computer -> My Network Places -> View Network Connections

You should see Local Area Connection x, right click on LAC for properties.

Pick General Tab, select Internet Protocol (TCP/IP) then click properties.

Change General properties to :

Obtain an IP address automatically

Obtain DNS Serve address automatically

Click ok to save, ok to close back to LAC

Right click on LAC to Status, select Support tab.

you should see a 192.168.0.x address and
"Address type" Address assigned by DHCP

If you do not see that click the repair button.

If that still doesn't work disable the connection, reboot, return to LAC
and enable the connection.

The General tab shows packets transmitted and received, and your
connection speed.

Speed shouldn't be a problem but I've had a problem when my PC port speed
was slower than the Router port speed. It shouldn't be a problem but
you're here right? Again monitor router and ethernet LED lights during
pings.

Another thing to be tried is the Virtual server to open port. IS this the
same as your suggested earlier wrt "disabled the wired ports"?

No I don't think so.

When you accessed the router from a working pc did you see the
non-working PC in the list of connected devices?

 

[Rod Speed]

(e-mail address removed) wrote

I followed most people's advice and use the DHCP
and let new Dell pc to obtain address automatically.

After reboot, the ipconfig /all showed the
pc get the correct address assigned by DHCP.
can ping this pc itself (192.168.0.102)
when ping router 192.168.0.1 get time out message.

The router wouldnt normally get an ip of 192.168.0.1

Using another working PC, can ping router and itself (192.168.0.100)
but when ping New PC (192.168.0.102) get time out message.

I can't find any other firewall except the window.
The D-link router seem not to have setig to block the port.

Incidentally when new PC start up, there is a error
message re. install vtruck.exe, I clicked cancel.

Worth asking Dell about that, it may well be the problem.

 

[kony]

(e-mail address removed) wrote



The router wouldnt normally get an ip of 192.168.0.1

We can't necessarily assume that's it's IP address, but yes
192.168.0.1 is a very common default IP address. It's
beside the point though, that if the router answers requests
at that address, from another PC, it should at this Dell
too.



OP might also look over all the network settings (on the new
Dell) and check the more basic things like the adapter
connection lights, try a different cable, etc (if these
hadn't been tried yet).

 

[jaster]

I followed most people's advice and use the DHCP and let new Dell pc to
obtain address automatically.

After reboot, the ipconfig /all showed the pc get the correct address
assigned by DHCP.
can ping this pc itself (192.168.0.102) when ping router 192.168.0.1 get
time out message.

Using another working PC, can ping router and itself (192.168.0.100) but
when ping New PC (192.168.0.102) get time out message.

I can't find any other firewall except the window. The D-link router seem
not to have setig to block the port.

Incidentally when new PC start up, there is a error message re. install
vtruck.exe, I clicked cancel.

Yeah, I thought that might be a problem after you've connected directly to
the modem. You had to install some NTL programs? Maybe you should
uninstall the NTL connectivity programs you used to connect directly
through the modem. Just saying.

 

[zl79111]

NTL configuration page was accessed via the modem box. only to add new
PC number. No installation program was installed.

 

[zl79111]

Yes, I should have assumed hw ok and you were able to connect with the
direct to modem connection.


I did ask if you were sure you had saved the automatic DHCP and DNS.

Start -> My Computer -> My Network Places -> View Network Connections

You should see Local Area Connection x, right click on LAC for properties.

Pick General Tab, select Internet Protocol (TCP/IP) then click properties.

Change General properties to :

Obtain an IP address automatically

Obtain DNS Serve address automatically

Click ok to save, ok to close back to LAC

Right click on LAC to Status, select Support tab.

you should see a 192.168.0.x address and
"Address type" Address assigned by DHCP

If you do not see that click the repair button.

If that still doesn't work disable the connection, reboot, return to LAC
and enable the connection.

*** Everything is fine so far. IP assigned by DHCP.

The General tab shows packets transmitted and received, and your
connection speed.

*** The General tab shows Status: connected; speed 100mbs.
packets sent 83 and received 8.

Speed shouldn't be a problem but I've had a problem when my PC port speed
was slower than the Router port speed. It shouldn't be a problem but
you're here right? Again monitor router and ethernet LED lights during
pings.

***ethernet LED lights blink when pinging. Router has solid green
light.

No I don't think so.

When you accessed the router from a working pc did you see the
non-working PC in the list of connected devices?

*** Yes. DHCP page of router showws this new pc name and mac address.