Network Printing Problem with Vista

[Richard H O'Keefe]

Hello Everyone,

My home network consists of a DSL Modem, Wireless Router, 5 computers
(One Computer is a notebook with Vista Home Basic), and a HP840C
printer, which is connected as a network printer.

Everything works fine except the one notebook with Vista Home Basic.
An Acer aspire with preinstalled OS. Microsoft says that Acer is the
OEM and responsible for the Vista Home Basic OS. Acer suggests
updating driver. HP says the driver is OK.

All the computers see the network and can communicate and access the
internet just fine. My only problem is printing with the Vista.

That computer will print ok after I install printer and driver, but
after I shut the computer off and restart, I can't print. The print
jobs get stuck in the print queue and nothing happens. The print jobs
remain in the queue until I cancel them. If I connect the printer
directly to the notebook's USB port it works fine. The computers with
win98se OS and with XP OS have no problem.

Thanks to anyone who can help
Richard

 

[Robert L. \(MS-MVP\)]

Try to setup the network printer as local printer first and then remap it.
Please post back with the result.

Vista Print IssuesSolved: Vista print Error 0x00000866 Resolution: 1. Add a
Local Printer and then create a new port pointing to the shared printer. ...
www.chicagotech.net/vista/vistaprint.htm


--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com

 

[Richard H O'Keefe]

Hello Bob,

I could never set up the printer as a network printer to the acer
computer with the vista OS. The only way I could add the printer, was
to create a port and then add the printer as a local printer.

When I connected my printer to a PS101 netgear print server, I created
a port with the address of \\Psc6c5c5\P1. When I connected the
printer to the USB port of my compaq computer, I created a port with
the address of \\compaq\P1.

In both cases the results were the same. The Acer computer with the
vista OS will print ok after I install printer and driver, but after I
shut the computer off and restart, I can't print. The print jobs get
stuck in the print queue and nothing happens. The print jobs remain
in the queue until I cancel them. The computers with win98se OS and
with XP OS have no problem.

If I connect the printer directly to USB port of the acer computer
with the vista OS, it works fine.

Thanks,
Richard

 

[Richard H O'Keefe]

No. File sharing has not been disabled.

Thanks, Richard