Network - one computer cant access files in the other

B

Broooz

Please can you help. I have set up 2 computers via a wireless network
(although I have tried wiring them together too); both running windows XP,
and I have tried disabling the firewalls. Both can see each other and get
internet connection. However, my laptop is unable to access shared files on
my desktop and I get the message

Desktop is not accessible. You may not have permission to use this network
resource.

I have tried to ping this computer and it is shown below - I assume this
response is OK.

I have also tried net view which completed successfully with the Desktop
shown in the list. But if I do

Net view \\192.168.2.2 it says System error 5 has occurred Access is denied

Any ideas what is causing this please?



Pinging 192.168.2.2 with 32 bytes of data:


Reply from 192.168.2.2: bytes=32 time<1ms TTL=128

Reply from 192.168.2.2: bytes=32 time<1ms TTL=128

Reply from 192.168.2.2: bytes=32 time<1ms TTL=128

Reply from 192.168.2.2: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.2.2:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
C

Chuck

Please can you help. I have set up 2 computers via a wireless network
(although I have tried wiring them together too); both running windows XP,
and I have tried disabling the firewalls. Both can see each other and get
internet connection. However, my laptop is unable to access shared files on
my desktop and I get the message

Desktop is not accessible. You may not have permission to use this network
resource.

I have tried to ping this computer and it is shown below - I assume this
response is OK.

I have also tried net view which completed successfully with the Desktop
shown in the list. But if I do

Net view \\192.168.2.2 it says System error 5 has occurred Access is denied

Any ideas what is causing this please?



Pinging 192.168.2.2 with 32 bytes of data:


Reply from 192.168.2.2: bytes=32 time<1ms TTL=128

Reply from 192.168.2.2: bytes=32 time<1ms TTL=128

Reply from 192.168.2.2: bytes=32 time<1ms TTL=128

Reply from 192.168.2.2: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.2.2:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Are you running XP Home, XP Pro, a combination? What Service Pack? All of this
makes a big difference.

On any XP Pro computer, check to see if Simple File Sharing (Control Panel -
Folder Options - View - Advanced settings) is enabled or disabled. With XP Pro,
you need to have SFS properly set on each computer.

On XP Pro with SFS disabled, check the Local Security Policies (Control Panel -
Administrative Tools). Under Local Policies - Security Options, look at
"Network access: Sharing and security model", and ensure it's set to "Classic -
local users authenticate as themselves".

On XP Pro with SFS disabled, if you set the above Local Security Policy to
"Guest only", enable the Guest account, using Start - Run - "cmd" - type "net
user guest /active:yes" in the command window. If "Classic", setup and use a
common non-Guest account on all computers. Whichever account is used, give it
an identical, non-blank password on all computers.

On XP Home, and on XP Pro with Simple File Sharing enabled, make sure that the
Guest account is enabled, on each computer. Enable Guest, with Start - Run -
"cmd", then type "net user guest /active:yes" in the command window. Ensure
that the password for Guest is blank, with Start - Run - "control
userpasswords2"; select Guest, click Reset Password, click OK without entering a
new password.

On XP Pro, if you're going to use Guest authentication, check your Local
Security Policy (Control Panel - Administrative Tools) - User Rights Assignment,
on the XP Pro computer, and look at "Deny access to this computer from the
network". Make sure Guest is not in the list. Look at "Access this computer
from the network", and make sure that Everyone is in this list.

--
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
My email is AT DOT
actual address pchuck sonic net.
 
B

Broooz

Chuck said:
Are you running XP Home, XP Pro, a combination? What Service Pack? All
of this
makes a big difference.

I am running XP Home with SP2 on both machines
On XP Home, and on XP Pro with Simple File Sharing enabled, make sure that
the
Guest account is enabled, on each computer. Enable Guest, with Start -
Run -
"cmd", then type "net user guest /active:yes" in the command window.
Ensure
that the password for Guest is blank, with Start - Run - "control
userpasswords2"; select Guest, click Reset Password, click OK without
entering a
new password.

Thanks. I have done this but it still doesn't work. What can I try next
please?
 
C

Chuck

I am running XP Home with SP2 on both machines


Thanks. I have done this but it still doesn't work. What can I try next
please?

What firewalls did you disable? Windows Firewall, or a third party product?

Let's look at ipconfig information for each computer, as a start.
1) Start - Run - "cmd".
2) Type "ipconfig /all >c:\ipconfig.txt" into the command window.
3) Open Notepad, make sure that Format - Word Wrap is NOT checked!.
4) Open file c:\ipconfig.txt from Notepad.
5) Copy and paste entire contents of the file into your next post.

--
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
My email is AT DOT
actual address pchuck sonic net.
 
B

Broooz

Chuck said:
wrote:


What firewalls did you disable? Windows Firewall, or a third party
product?
I had zone alarm free installed on the desktop machine that I cannot see but
there was nothing in the log that suggested any problems anyway. To be
safe, I also tried uninstalling it but that didn't make any difference, so I
have now reinstalled it again. McAffee came with the laptop I didn't
uninstall as the laptop isn't causing the problem.
Let's look at ipconfig information for each computer, as a start.

Windows IP Configuration



Host Name . . . . . . . . . . . . : Laptop

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network
Connection

Physical Address. . . . . . . . . : 00-11-43-3B-D2-C8



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Dell Wireless 1350 WLAN Mini-PCI
Card

Physical Address. . . . . . . . . : 00-0B-9A-21-DA-D0

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.2.3

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.2.1

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

Lease Obtained. . . . . . . . . . : 09 April 2005 09:38:41

Lease Expires . . . . . . . . . . : 10 April 2005 09:38:41
 
C

Chuck

SNIP>
I had zone alarm free installed on the desktop machine that I cannot see but
there was nothing in the log that suggested any problems anyway. To be
safe, I also tried uninstalling it but that didn't make any difference, so I
have now reinstalled it again. McAffee came with the laptop I didn't
uninstall as the laptop isn't causing the problem.


Windows IP Configuration



Host Name . . . . . . . . . . . . : Laptop

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network
Connection

Physical Address. . . . . . . . . : 00-11-43-3B-D2-C8



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Dell Wireless 1350 WLAN Mini-PCI
Card

Physical Address. . . . . . . . . : 00-0B-9A-21-DA-D0

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.2.3

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.2.1

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

Lease Obtained. . . . . . . . . . : 09 April 2005 09:38:41

Lease Expires . . . . . . . . . . : 10 April 2005 09:38:41


We really need ipconfigs for both computers. Not a lot of information so far to
diagnose your problem.

Did you configure Zone Alarm and McAfee properly? How do you know which one is
causing the problem, until you have everything working?

Zone Alarm, in particular, requires a careful un install:
<http://nh2.nohold.net/noHoldCust25/Prod_1/Articles55646/CompleteUninstallNonNT.html>
<http://www.donhoover.net/uninstall.html>

Many things have to be resolved to get file sharing working. Don't just change
one setting, see that it didn't help, and change it back again.

Personal firewalls, in particular, are problematic. If you're running McAfee or
Zone Alarm, make sure that it's configured properly, and that Windows Firewall
is turned Off (from Security Center, don't stop the WF service).

So let's start with an ipconfig for the second computer. Then we'll enumerate
the problems, systematically.

--
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
My email is AT DOT
actual address pchuck sonic net.
 
B

Broooz

Chuck said:
We really need ipconfigs for both computers. Not a lot of information so
far to
diagnose your problem.

Did you configure Zone Alarm and McAfee properly? How do you know which
one is
causing the problem, until you have everything working?

I think so. They both have the other PC and the router in the trusted zone.
I assumed that was working OK anyway as pinging each computer works fine.
Also, the computer with zone alarm can see the computer with McAfee on it so
I assumed McAfee was not the problem. It is the one with zone alarm that
can't be seen by the other.
Zone Alarm, in particular, requires a careful un install:
<http://nh2.nohold.net/noHoldCust25/Prod_1/Articles55646/CompleteUninstallNonNT.html>
<http://www.donhoover.net/uninstall.html>

Many things have to be resolved to get file sharing working. Don't just
change
one setting, see that it didn't help, and change it back again.

OK point taken thanks.
Personal firewalls, in particular, are problematic. If you're running
McAfee or
Zone Alarm, make sure that it's configured properly, and that Windows
Firewall
is turned Off (from Security Center, don't stop the WF service).

So let's start with an ipconfig for the second computer. Then we'll
enumerate
the problems, systematically.

OK thanks. Here it is.

Host Name . . . . . . . . . . . . : STUDY1

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network
Connection

Physical Address. . . . . . . . . : 00-0C-G4-A9-5B-26

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.2.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.2.1

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

Lease Obtained. . . . . . . . . . : 09 April 2005 09:08:44

Lease Expires . . . . . . . . . . : 10 April 2005 09:08:44
 
C

Chuck

I think so. They both have the other PC and the router in the trusted zone.
I assumed that was working OK anyway as pinging each computer works fine.
Also, the computer with zone alarm can see the computer with McAfee on it so
I assumed McAfee was not the problem. It is the one with zone alarm that
can't be seen by the other.

OK point taken thanks.

OK thanks. Here it is.

<SNIP>

OK, we'll start by enumerating the symptoms.

Take the following code (everything inside the "#####"). (Please verify
computer names and ip addresses).

Open Notepad. Ensure that Format - Word Wrap is not checked. Highlight then
Copy the code (Ctrl-C), precisely as it is presented, and Paste (Ctrl-V) into
Notepad. Verify, and correct, names and addresses if necessary.
Save the Notepad file as "cdiag.cmd", as type "All Files", into the root folder
"C:\".
Run it by Start - Run - "c:\cdiag".
Wait patiently.
When Notepad opens up displaying c:\cdiag.txt, first check Format and ensure
that Word Wrap is NOT checked! Then, copy the entire contents (Ctrl-A Ctrl-C)
and paste (Ctrl-V) into your next post.

Do this from all computers, please, with all computers powered up and online.

#####

@echo off
set FullTarget1=Laptop 192.168.2.3
set FullTarget2=STUDY1 192.168.2.2
set FullTarget3=
set FullTarget4=
set FullTargets=%FullTarget1% %FullTarget2% %FullTarget3% %FullTarget4%
set FullTargets=%FullTargets% 127.0.0.1
set PingTargets=www.yahoo.com 66.94.230.32 192.168.2.1
Set Version=V1.31
@echo CDiagnosis %Version% >c:\cdiag.txt
@echo Start diagnosis for %computername% >>c:\cdiag.txt
@echo Full Targets %FullTargets% >>c:\cdiag.txt
for %%a in (%FullTargets%) do (
@echo. >>c:\cdiag.txt
@echo Target %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% ping %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
ping %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% net view %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
net view %%a >>c:\cdiag.txt
)
@echo. >>c:\cdiag.txt
@echo Ping Targets %PingTargets% >>c:\cdiag.txt
for %%a in (%PingTargets%) do (
@echo. >>c:\cdiag.txt
@echo Target %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% ping %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
ping %%a >>c:\cdiag.txt
)
@echo. >>c:\cdiag.txt
@echo End diagnosis for %computername% >>c:\cdiag.txt
notepad c:\cdiag.txt
:EOF

#####

--
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
My email is AT DOT
actual address pchuck sonic net.
 
B

Broooz

Chuck said:
<SNIP>

OK, we'll start by enumerating the symptoms.

Take the following code (everything inside the "#####"). (Please verify
computer names and ip addresses).

Open Notepad. Ensure that Format - Word Wrap is not checked. Highlight
then
Copy the code (Ctrl-C), precisely as it is presented, and Paste (Ctrl-V)
into
Notepad. Verify, and correct, names and addresses if necessary.
Save the Notepad file as "cdiag.cmd", as type "All Files", into the root
folder
"C:\".
Run it by Start - Run - "c:\cdiag".
Wait patiently.
When Notepad opens up displaying c:\cdiag.txt, first check Format and
ensure
that Word Wrap is NOT checked! Then, copy the entire contents (Ctrl-A
Ctrl-C)
and paste (Ctrl-V) into your next post.

Do this from all computers, please, with all computers powered up and
online.

#####

@echo off
set FullTarget1=Laptop 192.168.2.3
set FullTarget2=STUDY1 192.168.2.2
set FullTarget3=
set FullTarget4=
set FullTargets=%FullTarget1% %FullTarget2% %FullTarget3% %FullTarget4%
set FullTargets=%FullTargets% 127.0.0.1
set PingTargets=www.yahoo.com 66.94.230.32 192.168.2.1
Set Version=V1.31
@echo CDiagnosis %Version% >c:\cdiag.txt
@echo Start diagnosis for %computername% >>c:\cdiag.txt
@echo Full Targets %FullTargets% >>c:\cdiag.txt
for %%a in (%FullTargets%) do (
@echo. >>c:\cdiag.txt
@echo Target %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% ping %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
ping %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% net view %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
net view %%a >>c:\cdiag.txt
)
@echo. >>c:\cdiag.txt
@echo Ping Targets %PingTargets% >>c:\cdiag.txt
for %%a in (%PingTargets%) do (
@echo. >>c:\cdiag.txt
@echo Target %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% ping %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
ping %%a >>c:\cdiag.txt
)
@echo. >>c:\cdiag.txt
@echo End diagnosis for %computername% >>c:\cdiag.txt
notepad c:\cdiag.txt
:EOF

#####

--
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
My email is AT DOT
actual address pchuck sonic net.
 
B

Broooz

Chuck said:
OK, we'll start by enumerating the symptoms.

Take the following code (everything inside the "#####"). (Please verify
computer names and ip addresses).

Open Notepad. Ensure that Format - Word Wrap is not checked. Highlight
then
Copy the code (Ctrl-C), precisely as it is presented, and Paste (Ctrl-V)
into
Notepad. Verify, and correct, names and addresses if necessary.
Save the Notepad file as "cdiag.cmd", as type "All Files", into the root
folder
"C:\".
Run it by Start - Run - "c:\cdiag".
Wait patiently.
When Notepad opens up displaying c:\cdiag.txt, first check Format and
ensure
that Word Wrap is NOT checked! Then, copy the entire contents (Ctrl-A
Ctrl-C)
and paste (Ctrl-V) into your next post.

Do this from all computers, please, with all computers powered up and
online.

#####

@echo off
set FullTarget1=Laptop 192.168.2.3
set FullTarget2=STUDY1 192.168.2.2
set FullTarget3=
set FullTarget4=
set FullTargets=%FullTarget1% %FullTarget2% %FullTarget3% %FullTarget4%
set FullTargets=%FullTargets% 127.0.0.1
set PingTargets=www.yahoo.com 66.94.230.32 192.168.2.1
Set Version=V1.31
@echo CDiagnosis %Version% >c:\cdiag.txt
@echo Start diagnosis for %computername% >>c:\cdiag.txt
@echo Full Targets %FullTargets% >>c:\cdiag.txt
for %%a in (%FullTargets%) do (
@echo. >>c:\cdiag.txt
@echo Target %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% ping %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
ping %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% net view %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
net view %%a >>c:\cdiag.txt
)
@echo. >>c:\cdiag.txt
@echo Ping Targets %PingTargets% >>c:\cdiag.txt
for %%a in (%PingTargets%) do (
@echo. >>c:\cdiag.txt
@echo Target %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% ping %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
ping %%a >>c:\cdiag.txt
)
@echo. >>c:\cdiag.txt
@echo End diagnosis for %computername% >>c:\cdiag.txt
notepad c:\cdiag.txt
:EOF

#####

Here it is from my desktop computer called Study1

CDiagnosis V1.31
Start diagnosis for STUDY1
Full Targets Laptop 192.168.2.3 STUDY1 192.168.2.2 127.0.0.1

Target Laptop

"STUDY1 ping Laptop"



Pinging Laptop [192.168.2.3] with 32 bytes of data:



Reply from 192.168.2.3: bytes=32 time=1ms TTL=128

Reply from 192.168.2.3: bytes=32 time=110ms TTL=128

Reply from 192.168.2.3: bytes=32 time=32ms TTL=128

Reply from 192.168.2.3: bytes=32 time=55ms TTL=128



Ping statistics for 192.168.2.3:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 1ms, Maximum = 110ms, Average = 49ms


"STUDY1 net view Laptop"

Shared resources at Laptop

Laptop

Share name Type Used as Comment

-------------------------------------------------------------------------------
SharedDocs Disk
The command completed successfully.


Target 192.168.2.3

"STUDY1 ping 192.168.2.3"



Pinging 192.168.2.3 with 32 bytes of data:



Reply from 192.168.2.3: bytes=32 time=31ms TTL=128

Reply from 192.168.2.3: bytes=32 time=46ms TTL=128

Reply from 192.168.2.3: bytes=32 time=69ms TTL=128

Reply from 192.168.2.3: bytes=32 time=94ms TTL=128



Ping statistics for 192.168.2.3:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 31ms, Maximum = 94ms, Average = 60ms


"STUDY1 net view 192.168.2.3"

Shared resources at 192.168.2.3

Laptop

Share name Type Used as Comment

-------------------------------------------------------------------------------
SharedDocs Disk
The command completed successfully.


Target STUDY1

"STUDY1 ping STUDY1"



Pinging STUDY1 [192.168.2.2] with 32 bytes of data:



Reply from 192.168.2.2: bytes=32 time<1ms TTL=128

Reply from 192.168.2.2: bytes=32 time<1ms TTL=128

Reply from 192.168.2.2: bytes=32 time<1ms TTL=128

Reply from 192.168.2.2: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.2.2:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


"STUDY1 net view STUDY1"

Shared resources at STUDY1

Study

Share name Type Used as Comment

-------------------------------------------------------------------------------
Printer Print hp photosmart 7150 series
SharedDocs Disk
test share Disk
The command completed successfully.


Target 192.168.2.2

"STUDY1 ping 192.168.2.2"



Pinging 192.168.2.2 with 32 bytes of data:



Reply from 192.168.2.2: bytes=32 time<1ms TTL=128

Reply from 192.168.2.2: bytes=32 time<1ms TTL=128

Reply from 192.168.2.2: bytes=32 time<1ms TTL=128

Reply from 192.168.2.2: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.2.2:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


"STUDY1 net view 192.168.2.2"

Shared resources at 192.168.2.2

Study

Share name Type Used as Comment

-------------------------------------------------------------------------------
Printer Print hp photosmart 7150 series
SharedDocs Disk
test share Disk
The command completed successfully.


Target 127.0.0.1

"STUDY1 ping 127.0.0.1"



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


"STUDY1 net view 127.0.0.1"

Shared resources at 127.0.0.1

Study

Share name Type Used as Comment

-------------------------------------------------------------------------------
Printer Print hp photosmart 7150 series
SharedDocs Disk
test share Disk
The command completed successfully.


Ping Targets www.yahoo.com 66.94.230.32 192.168.2.1

Target www.yahoo.com

"STUDY1 ping www.yahoo.com"



Pinging www.yahoo.akadns.net [68.142.226.42] with 32 bytes of data:



Reply from 68.142.226.42: bytes=32 time=166ms TTL=55

Reply from 68.142.226.42: bytes=32 time=138ms TTL=55

Reply from 68.142.226.42: bytes=32 time=143ms TTL=55

Reply from 68.142.226.42: bytes=32 time=139ms TTL=55



Ping statistics for 68.142.226.42:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 138ms, Maximum = 166ms, Average = 146ms


Target 66.94.230.32

"STUDY1 ping 66.94.230.32"



Pinging 66.94.230.32 with 32 bytes of data:



Reply from 66.94.230.32: bytes=32 time=179ms TTL=55

Reply from 66.94.230.32: bytes=32 time=181ms TTL=55

Reply from 66.94.230.32: bytes=32 time=180ms TTL=55

Reply from 66.94.230.32: bytes=32 time=180ms TTL=56



Ping statistics for 66.94.230.32:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 179ms, Maximum = 181ms, Average = 180ms


Target 192.168.2.1

"STUDY1 ping 192.168.2.1"



Pinging 192.168.2.1 with 32 bytes of data:



Reply from 192.168.2.1: bytes=32 time<1ms TTL=64

Reply from 192.168.2.1: bytes=32 time<1ms TTL=64

Reply from 192.168.2.1: bytes=32 time<1ms TTL=64

Reply from 192.168.2.1: bytes=32 time<1ms TTL=64



Ping statistics for 192.168.2.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


End diagnosis for STUDY1
 
B

Broooz

Chuck said:
<SNIP>

OK, we'll start by enumerating the symptoms.

Take the following code (everything inside the "#####"). (Please verify
computer names and ip addresses).

Open Notepad. Ensure that Format - Word Wrap is not checked. Highlight
then
Copy the code (Ctrl-C), precisely as it is presented, and Paste (Ctrl-V)
into
Notepad. Verify, and correct, names and addresses if necessary.
Save the Notepad file as "cdiag.cmd", as type "All Files", into the root
folder
"C:\".
Run it by Start - Run - "c:\cdiag".
Wait patiently.
When Notepad opens up displaying c:\cdiag.txt, first check Format and
ensure
that Word Wrap is NOT checked! Then, copy the entire contents (Ctrl-A
Ctrl-C)
and paste (Ctrl-V) into your next post.

Do this from all computers, please, with all computers powered up and
online.

#####

@echo off
set FullTarget1=Laptop 192.168.2.3
set FullTarget2=STUDY1 192.168.2.2
set FullTarget3=
set FullTarget4=
set FullTargets=%FullTarget1% %FullTarget2% %FullTarget3% %FullTarget4%
set FullTargets=%FullTargets% 127.0.0.1
set PingTargets=www.yahoo.com 66.94.230.32 192.168.2.1
Set Version=V1.31
@echo CDiagnosis %Version% >c:\cdiag.txt
@echo Start diagnosis for %computername% >>c:\cdiag.txt
@echo Full Targets %FullTargets% >>c:\cdiag.txt
for %%a in (%FullTargets%) do (
@echo. >>c:\cdiag.txt
@echo Target %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% ping %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
ping %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% net view %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
net view %%a >>c:\cdiag.txt
)
@echo. >>c:\cdiag.txt
@echo Ping Targets %PingTargets% >>c:\cdiag.txt
for %%a in (%PingTargets%) do (
@echo. >>c:\cdiag.txt
@echo Target %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% ping %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
ping %%a >>c:\cdiag.txt
)
@echo. >>c:\cdiag.txt
@echo End diagnosis for %computername% >>c:\cdiag.txt
notepad c:\cdiag.txt
:EOF

#####

Here it is from my laptop. I also got "system error 5 has occurred access
denied" twice in the cmd session

The output was
CDiagnosis V1.31
Start diagnosis for LAPTOP
Full Targets Laptop 192.168.2.3 STUDY1 192.168.2.2 127.0.0.1

Target Laptop

"LAPTOP ping Laptop"



Pinging Laptop [192.168.2.3] with 32 bytes of data:



Reply from 192.168.2.3: bytes=32 time<1ms TTL=128

Reply from 192.168.2.3: bytes=32 time<1ms TTL=128

Reply from 192.168.2.3: bytes=32 time<1ms TTL=128

Reply from 192.168.2.3: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.2.3:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


"LAPTOP net view Laptop"

Shared resources at Laptop

Laptop

Share name Type Used as Comment

-------------------------------------------------------------------------------
SharedDocs Disk
The command completed successfully.


Target 192.168.2.3

"LAPTOP ping 192.168.2.3"



Pinging 192.168.2.3 with 32 bytes of data:



Reply from 192.168.2.3: bytes=32 time<1ms TTL=128

Reply from 192.168.2.3: bytes=32 time<1ms TTL=128

Reply from 192.168.2.3: bytes=32 time<1ms TTL=128

Reply from 192.168.2.3: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.2.3:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


"LAPTOP net view 192.168.2.3"

Shared resources at 192.168.2.3

Laptop

Share name Type Used as Comment

-------------------------------------------------------------------------------
SharedDocs Disk
The command completed successfully.


Target STUDY1

"LAPTOP ping STUDY1"



Pinging STUDY1 [192.168.2.2] with 32 bytes of data:



Reply from 192.168.2.2: bytes=32 time=1ms TTL=128

Reply from 192.168.2.2: bytes=32 time=2ms TTL=128

Reply from 192.168.2.2: bytes=32 time=2ms TTL=128

Reply from 192.168.2.2: bytes=32 time=2ms TTL=128



Ping statistics for 192.168.2.2:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 1ms, Maximum = 2ms, Average = 1ms


"LAPTOP net view STUDY1"


Target 192.168.2.2

"LAPTOP ping 192.168.2.2"



Pinging 192.168.2.2 with 32 bytes of data:



Reply from 192.168.2.2: bytes=32 time=1ms TTL=128

Reply from 192.168.2.2: bytes=32 time=2ms TTL=128

Reply from 192.168.2.2: bytes=32 time=2ms TTL=128

Reply from 192.168.2.2: bytes=32 time=2ms TTL=128



Ping statistics for 192.168.2.2:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 1ms, Maximum = 2ms, Average = 1ms


"LAPTOP net view 192.168.2.2"


Target 127.0.0.1

"LAPTOP ping 127.0.0.1"



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


"LAPTOP net view 127.0.0.1"

Shared resources at 127.0.0.1

Laptop

Share name Type Used as Comment

-------------------------------------------------------------------------------
SharedDocs Disk
The command completed successfully.


Ping Targets www.yahoo.com 66.94.230.32 192.168.2.1

Target www.yahoo.com

"LAPTOP ping www.yahoo.com"



Pinging www.yahoo.akadns.net [68.142.226.40] with 32 bytes of data:



Reply from 68.142.226.40: bytes=32 time=141ms TTL=55

Reply from 68.142.226.40: bytes=32 time=180ms TTL=55

Reply from 68.142.226.40: bytes=32 time=143ms TTL=55

Reply from 68.142.226.40: bytes=32 time=139ms TTL=55



Ping statistics for 68.142.226.40:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 139ms, Maximum = 180ms, Average = 150ms


Target 66.94.230.32

"LAPTOP ping 66.94.230.32"



Pinging 66.94.230.32 with 32 bytes of data:



Reply from 66.94.230.32: bytes=32 time=180ms TTL=56

Reply from 66.94.230.32: bytes=32 time=181ms TTL=56

Reply from 66.94.230.32: bytes=32 time=180ms TTL=55

Reply from 66.94.230.32: bytes=32 time=181ms TTL=55



Ping statistics for 66.94.230.32:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 180ms, Maximum = 181ms, Average = 180ms


Target 192.168.2.1

"LAPTOP ping 192.168.2.1"



Pinging 192.168.2.1 with 32 bytes of data:



Reply from 192.168.2.1: bytes=32 time=1ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64



Ping statistics for 192.168.2.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 1ms, Maximum = 2ms, Average = 1ms


End diagnosis for LAPTOP
 
C

Chuck

Here it is from my laptop. I also got "system error 5 has occurred access
denied" twice in the cmd session

OK, you have one simple symptom - Laptop can't enumerate resources on Study1,
thru the "net view" command, getting "access denied". This has two possible
causes:
- Misbehaving / misconfigured firewall.
- Blocked anonymous access to Study1.

The "net view" command requires anonymous access, so look at registry key
[HKLM\System\CurrentControlSet\Control\Lsa], value restrictanonymous, on Study1.
<http://www.microsoft.com/windows200...2000/techinfo/reskit/en-us/regentry/46688.asp>
<http://www.jsifaq.com/subf/tip2600/rh2625.htm>
http://support.microsoft.com/?id=246261
http://support.microsoft.com/?id=296403

The above articles refer to Windows 2000. Remember Win2K is NT V5.0, and WinXP
is NT V5.1.

Have you used the Registry Editor before? If not, it's a scary tool, but it's
pretty simple once you get used to it. Here are a couple articles that might
help:
<http://www.microsoft.com/windowsxp/...home/using/productdoc/en/tools_regeditors.asp>
<http://www.annoyances.org/exec/show/registry>

Just remember to backup the key (create a registry patch) for
[HKLM\System\CurrentControlSet\Control\Lsa] before making any changes, if
appropriate.

If that isn't the only problem, you'll need to look at firewalls, or any other
security product on Study1. What AntiVirus product is on Study1?

--
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
My email is AT DOT
actual address pchuck sonic net.
 
B

Broooz

Here it is from my laptop. I also got "system error 5 has occurred access
denied" twice in the cmd session

OK, you have one simple symptom - Laptop can't enumerate resources on
Study1,
thru the "net view" command, getting "access denied". This has two
possible
causes:
- Misbehaving / misconfigured firewall.
- Blocked anonymous access to Study1.

The "net view" command requires anonymous access, so look at registry key
[HKLM\System\CurrentControlSet\Control\Lsa], value restrictanonymous, on
Study1.
<http://www.microsoft.com/windows200...2000/techinfo/reskit/en-us/regentry/46688.asp>
<http://www.jsifaq.com/subf/tip2600/rh2625.htm>
http://support.microsoft.com/?id=246261
http://support.microsoft.com/?id=296403

The above articles refer to Windows 2000. Remember Win2K is NT V5.0, and
WinXP
is NT V5.1.
The key is shown as REG_DWORD 0x00000001 (1)

Presumably this is the correct entry if I understand these articles
correctly (although I confess I do not really). I assume the (1) means
nothing and I have a value of 1 which is OK.
If that isn't the only problem, you'll need to look at firewalls, or any
other
security product on Study1. What AntiVirus product is on Study1?

I was using ZoneAlarm (Free version) with WinXP firewall turned off. I did
uninstall ZA just in case although not as thoroughly as you previously
suggested so perhaps I should try that again tomorrow. I do have
192.168.2.3 in the trusted zone so it can't be that unless ZA not working
properly.

Many thanks

Broooz
 
B

Broooz

Broooz said:
The key is shown as REG_DWORD 0x00000001 (1)

Presumably this is the correct entry if I understand these articles
correctly (although I confess I do not really). I assume the (1) means
nothing and I have a value of 1 which is OK.

I was using ZoneAlarm (Free version) with WinXP firewall turned off. I
did uninstall ZA just in case although not as thoroughly as you previously
suggested so perhaps I should try that again tomorrow. I do have
192.168.2.3 in the trusted zone so it can't be that unless ZA not working
properly.

I have now uninstalled ZA as per the detailed instructions previously given
and turned off XP firewall. Sadly this made no difference to my problem.
Is there anything else I can do please??
 
C

Chuck

I have now uninstalled ZA as per the detailed instructions previously given
and turned off XP firewall. Sadly this made no difference to my problem.
Is there anything else I can do please??

The restrictanonymous value of 1 looks reasonable but most folks have gotten
better results with it set to 0. Try that change, read the previous notes and
backup the key before making the change. If that doesn't do it, we'll do some
more diagnostic work.

--
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
My email is AT DOT
actual address pchuck sonic net.
 
J

John Bisset

Can I just jump in and say that this wonderful thread has got my 2 pc
firewire network running again after installing SP2 and losing everything
except ICS a few weeks ago.

YIPEE!!! :)

John B

bissetjatbtinternetdotcom
 
C

Chuck

Can I just jump in and say that this wonderful thread has got my 2 pc
firewire network running again after installing SP2 and losing everything
except ICS a few weeks ago.

YIPEE!!! :)

John B

John,

Thanks for the feedback, it is greatly appreciated.

You could pay just a little for the help, if you could be so kind, and provide a
brief description of what your problem was, and which clue you found useful.
This might, in turn, help others in the future.

BTW, John, posting your email address openly will get you more unwanted email,
than wanted email. Learn to munge your email address properly, to keep yourself
a bit safer when posting to open forums. Protect yourself and the rest of the
internet - read this article.
http://www.mailmsg.com/SPAM_munging.htm

--
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
My email is AT DOT
actual address pchuck sonic net.
 
B

Broooz

Chuck said:
The restrictanonymous value of 1 looks reasonable but most folks have
gotten
better results with it set to 0. Try that change, read the previous notes
and
backup the key before making the change. If that doesn't do it, we'll do
some
more diagnostic work.

Just made that change. It worked!!! Although it takes a while to find the
PC, once it is in, it seems to browse around fast enough.

Incidentally, the laptop had this value set to 0 so perhaps you need to have
all PCs set to the same value?

Thank you very much for your efforts and patience and I think I have learned
something too. Incidentally, why do you do it - I assume you are not
employed by MS? I assume it took a fair bit of time for you and I see you
responding to plenty of others too - I take it you don't do this full time?

Finally, everyone makes a bit of an issue about backing up the registry
before editing it. Is there any reason why not to use system restore if
anything goes wrong as that seems easier?

Many thanks again - I was beginning to feel this would never be solved!
Well done!

Bruce
 
J

John Bisset

Chuck said:
John,

Thanks for the feedback, it is greatly appreciated.

You could pay just a little for the help, if you could be so kind, and
provide a
brief description of what your problem was, and which clue you found
useful.
This might, in turn, help others in the future.

BTW, John, posting your email address openly will get you more unwanted
email,
than wanted email. Learn to munge your email address properly, to keep
yourself
a bit safer when posting to open forums. Protect yourself and the rest of
the
internet - read this article.
http://www.mailmsg.com/SPAM_munging.htm
Both pcs running XP Home SP2 - both showing same workgroup but no computer
names since SP2 installed- not even their own - both firewalled - one with
Norton & the other PC-Cillin - (Disabling both made no difference). Your
advice "thru the "net view" command, getting access denied. This has two
possible causes: Misbehaving / misconfigured firewall or
Blocked anonymous access to computer" Changed LSA key on both to 0 and
it's "Hi-yo Silver Awaaaaaaay"

Brill!

John B
 
C

Chuck

Just made that change. It worked!!! Although it takes a while to find the
PC, once it is in, it seems to browse around fast enough.

Incidentally, the laptop had this value set to 0 so perhaps you need to have
all PCs set to the same value?

Thank you very much for your efforts and patience and I think I have learned
something too. Incidentally, why do you do it - I assume you are not
employed by MS? I assume it took a fair bit of time for you and I see you
responding to plenty of others too - I take it you don't do this full time?

Finally, everyone makes a bit of an issue about backing up the registry
before editing it. Is there any reason why not to use system restore if
anything goes wrong as that seems easier?

Many thanks again - I was beginning to feel this would never be solved!
Well done!

Bruce

Bruce,

Thanks for the update, and the feedback. It's always good to hear that advice
given here is useful, and is appreciated.

I'm an IT consultant, and work with various clients. If I worked in a large
corporation, and had miscellaneous problems to work with, it would be easy to
get peer advice. Since I don't have a large peer group to get advice from, I
post here, and see what the problems and solutions are.

Several times I have been confronted by "What do we do here, Chuck" question,
and I think a bit and know what to say because it's something that came up here
and was resolved by a technique learned here. This is sort of my public test
lab, and I benefit as much as you sometimes.

The restrictanonymous solution is one that I learned here, and comes up
frequently (why is it so frequent?). Apparently, the only valid value for RA is
"0", if you want to use the browser to enumerate shared resources on the server.
Leading me to 2 questions:
1) What is the actual purpose for RA = "1" or "2"? Under what circumstances
would you want shares to exist but not be enumerated? Or the overall question
"What was Microsoft thinking when they designed this setting (Were they
thinking)"?
2) Why couldnt't they have some style and call it "RestrictAnonymous" at least?

But I try and not dwell too long on either question, just as I try and not dwell
on whether Osama will go to hell when he dies (The Christian religion tells us
not to wish that on anybody, but he isn't of our faith). (How about Sanford
Wallace, Scott Richter, Jeremy Jaynes)? Then I get back to work. ;)

--
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
My email is AT DOT
actual address pchuck sonic net.
 

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