Need help; can't restore -- stops at confirm restore point

[matthewtec]

I am trying to do a system restore, which is not a difficult process.

But something has gone wrong with my computer, and so I need to do a system
restore, but it does not work.

I am able to open up System restore, get through picking a date, and then
when I get to the screen with a title "Confirm Restore Point Selection", and
I simply need to click 'Next', it does nothing. I can click next over and
over and it won't do anything.

I have tried:
-- Safe mode
-- loading last known configuriation
-- looking through my services both in the Admin Tools and in msconfig, and
can't find anything that looks out of the ordinary.

My system information is below. And if anyone has any information to help
with this I would be grateful. In the past, before using a Dell win XP
computer, I'd be okay with just creating a tiny boot floopy, going with
format c: \s and then reloading windows. But from what I've read, the
process will be a lot more involved and I'd really like to avoid it.

So if anyone knows how to get my system restore back running, I'd be very
appreeciative.
Thanks !!!

matt


My system:
Dell Inspiron Laptop
Win XP Pro, SP3
80 gig HDD, approx 23 gig remain [which I have kept it at for months with
backups to an external HDD]
1 gig 533 ram

 

[Kelly]

Hi,

If you have Norton installed:
http://bertk.mvps.org/html/srfail.html

If not, have you tried to use one of your backups?
If not, how about a repair install using a straight XP CD?

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

 

[Pegasus \(MVP\)]

I am trying to do a system restore, which is not a difficult process.

But something has gone wrong with my computer, and so I need to do a
system
restore, but it does not work.

I am able to open up System restore, get through picking a date, and then
when I get to the screen with a title "Confirm Restore Point Selection",
and
I simply need to click 'Next', it does nothing. I can click next over and
over and it won't do anything.

I have tried:
-- Safe mode
-- loading last known configuriation
-- looking through my services both in the Admin Tools and in msconfig,
and
can't find anything that looks out of the ordinary.

My system information is below. And if anyone has any information to help
with this I would be grateful. In the past, before using a Dell win XP
computer, I'd be okay with just creating a tiny boot floopy, going with
format c: \s and then reloading windows. But from what I've read, the
process will be a lot more involved and I'd really like to avoid it.

So if anyone knows how to get my system restore back running, I'd be very
appreeciative.
Thanks !!!

matt


My system:
Dell Inspiron Laptop
Win XP Pro, SP3
80 gig HDD, approx 23 gig remain [which I have kept it at for months with
backups to an external HDD]
1 gig 533 ram

You could try a manual System Restore - perhaps this will fix the System
Restore problem too: http://support.microsoft.com/kb/307545.

 

[Gerry]

matthewtec

http://bertk.mvps.org/html/srfail.html


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[matthewtec]

Thanks to you three for your responses. I appreciate it a lot.

I have a follow-up question that unfortunately is most likely going to sound
very naive:

--> Is doing a repair install supposed to try to do a type of virus deletion?

-- Or would doing a repair install be more geared to giving myself the
ability to run System Restore on the computer?




[also, negative on Norton... I stopped using after version 2003 or 2004;
maybe that was a mistake]


thanks again for any help or guidance!

--
remove the "noSpam_" to email me.

Hi,

If you have Norton installed:
http://bertk.mvps.org/html/srfail.html

If not, have you tried to use one of your backups?
If not, how about a repair install using a straight XP CD?

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

I am trying to do a system restore, which is not a difficult process.

But something has gone wrong with my computer, and so I need to do a
system
restore, but it does not work.

I am able to open up System restore, get through picking a date, and then
when I get to the screen with a title "Confirm Restore Point Selection",
and
I simply need to click 'Next', it does nothing. I can click next over and
over and it won't do anything.

I have tried:
-- Safe mode
-- loading last known configuriation
-- looking through my services both in the Admin Tools and in msconfig,
and
can't find anything that looks out of the ordinary.

My system information is below. And if anyone has any information to help
with this I would be grateful. In the past, before using a Dell win XP
computer, I'd be okay with just creating a tiny boot floopy, going with
format c: \s and then reloading windows. But from what I've read, the
process will be a lot more involved and I'd really like to avoid it.

So if anyone knows how to get my system restore back running, I'd be very
appreeciative.
Thanks !!!

matt


My system:
Dell Inspiron Laptop
Win XP Pro, SP3
80 gig HDD, approx 23 gig remain [which I have kept it at for months with
backups to an external HDD]
1 gig 533 ram

 

[Gerry]

Matthew

A Repair Install is to repair system files. It would not delete a
malware infestation.

Sometimes users resort to reformatting their hard drives and a new clean
install of Windows to remove malware and / or repair a damaged system if
the system has been totally compromised by a malware infestation. This
is not to be taken on lightly because it involves installing Windows,
third party drivers, Windows updates, programmes and backed up copies of
data files.

You would not normally do a Repair Install to get System Restore working
again. This link explains how to reinstall System Restore.
http://bertk.mvps.org/html/reinstall.html

Most users here would say removing Norton was the right thing to do.
That is on the basis that you have installed alternative anti-virus and
an anti-spyware programmes to replace Norton.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Thanks to you three for your responses. I appreciate it a lot.

I have a follow-up question that unfortunately is most likely going
to sound very naive:

--> Is doing a repair install supposed to try to do a type of virus
deletion?

-- Or would doing a repair install be more geared to giving myself
the ability to run System Restore on the computer?




[also, negative on Norton... I stopped using after version 2003 or
2004; maybe that was a mistake]


thanks again for any help or guidance!

Hi,

If you have Norton installed:
http://bertk.mvps.org/html/srfail.html

If not, have you tried to use one of your backups?
If not, how about a repair install using a straight XP CD?

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

I am trying to do a system restore, which is not a difficult
process.

But something has gone wrong with my computer, and so I need to do a
system
restore, but it does not work.

I am able to open up System restore, get through picking a date,
and then when I get to the screen with a title "Confirm Restore
Point Selection", and
I simply need to click 'Next', it does nothing. I can click next
over and over and it won't do anything.

I have tried:
-- Safe mode
-- loading last known configuriation
-- looking through my services both in the Admin Tools and in
msconfig, and
can't find anything that looks out of the ordinary.

My system information is below. And if anyone has any information
to help with this I would be grateful. In the past, before using a
Dell win XP computer, I'd be okay with just creating a tiny boot
floopy, going with format c: \s and then reloading windows. But
from what I've read, the process will be a lot more involved and
I'd really like to avoid it.

So if anyone knows how to get my system restore back running, I'd
be very appreeciative.
Thanks !!!

matt


My system:
Dell Inspiron Laptop
Win XP Pro, SP3
80 gig HDD, approx 23 gig remain [which I have kept it at for
months with backups to an external HDD]
1 gig 533 ram

 

[Ken Blake, MVP]

Thanks to you three for your responses. I appreciate it a lot.

I have a follow-up question that unfortunately is most likely going to sound
very naive:

--> Is doing a repair install supposed to try to do a type of virus deletion?

No. It solves certain problems with Windows files. Although many try
doing that often, it's unfortunately not a solution for very many
problems.

-- Or would doing a repair install be more geared to giving myself the
ability to run System Restore on the computer?

It doesn't hurt to try, but I think it's unlikely to solve that
problem.

[also, negative on Norton... I stopped using after version 2003 or 2004;
maybe that was a mistake]

I think it was a good move, not a mistake. Norton is the worst
anti-virus software available. What do you run instead?

 

[Mike Torello]

I think it was a good move, not a mistake. Norton is the worst
anti-virus software available.

You really need to change that in light of the reviews of the latest
version. It just might not be accurate any more.

I think you could get your idea across more accurately if you say:

"Norton has historically been the worst anti-virus software
available."

 

[Ken Blake, MVP]

You really need to change that in light of the reviews of the latest
version. It just might not be accurate any more.

I think you could get your idea across more accurately if you say:

"Norton has historically been the worst anti-virus software
available."

I'm aware that many people's experience is that the new version is
considerably better than older ones. However whether it has reached
the point of coming out of the cellar has not been proven to me. I may
change my tune about it in the future, but I'm not ready to do so yet.

 

[Pegasus \(MVP\)]

You really need to change that in light of the reviews of the latest
version. It just might not be accurate any more.

I think you could get your idea across more accurately if you say:

"Norton has historically been the worst anti-virus software
available."

You may well be correct but the point is somewhat irrelevant. People tend to
stick with a product while they are satisfied with it, often for many years.
When they get frustrated then they go elsewhere. It can be very hard to win
them back. Bad memories linger, and why change if they are now onto a good
thing? In view of the many bad experiences it will take quite some time
before I recommend a Norton product to a client.