NAV 2004 LiveUpdate Doesn't Update Live

[lcunning]

About three weeks ago, I upgraded from NAV 2003 to NAV 2004. Ever since that
upgrade, I haven't received any virus definition updates via LiveUpdate. I
can't even get a manual LiveUpdate to succeed, let alone the background
process that's supposed to keep me up to date. Here's what I've tried, with
the results:

1. I open NAV 2004 from the System Tray.
2. I go to the LiveUpdate dialog.
3. LiveUpdate connects and tells me there are updated virus signatures
available.
4. I click "Next" and LiveUpdate appears to download something (it takes
about the usual amount of time for a ~350KB file).
5. LiveUpdate instantly returns me to the main LiveUpdate dialog. I never
get the usual progress meter showing me the update is being installed.
6. When I return to the main NAV window and check the Status, the Virus
Definitions date is always the same as before I used LiveUpdate. In other
words, nothing has actually been installed. No error messages, just no
actual update.
7. To get the latest definitions, I have to go to the Symantec Web site and
download and install them via their "Intelligent Updater" Web page.
8. After installing using that approach, when I open NAV again and check the
Virus Definitions date, it's now up to date.

Bottom line, LiveUpdate appears to do everything right, it simply doesn't
actually update my signatures!

If it helps any, I'm running WinXP Home on a new Dell PC, I scan for viruses
and adware frequently using several different tools, and otherwise don't
have any problems with this PC.

Has anyone else seen these symptoms or, even better, know any possible
solutions? I'm getting tired of manually downloading virus definition files
when this is supposed to be done for me "automatically."

Thanks in advance for any guidance.

--Larry

 

[Bren]

I upgraded myself in the same time line and starting yesterday I am unable
to even open my NAV, I can go to start programs and click on the LU feature
which no matter what I do I get the error
Coupled Groups aborted with no abort Text

I have tried everything on their help pages, including un-installing,
re-installing, defrag, scan disks. I downloaded last nights update via the
web installed it and still my virus definitions are not working. I am at my
wits end. And all I get from Norton is a form letter telling me to do the
things I have done even when I write them and say DID IT now what? lol

Anyone have any clues?

I am afraid to open any mail. uggg

About three weeks ago, I upgraded from NAV 2003 to NAV 2004. Ever since that
upgrade, I haven't received any virus definition updates via LiveUpdate. I
can't even get a manual LiveUpdate to succeed, let alone the background
process that's supposed to keep me up to date. Here's what I've tried, with
the results:

1. I open NAV 2004 from the System Tray.
2. I go to the LiveUpdate dialog.
3. LiveUpdate connects and tells me there are updated virus signatures
available.
4. I click "Next" and LiveUpdate appears to download something (it takes
about the usual amount of time for a ~350KB file).
5. LiveUpdate instantly returns me to the main LiveUpdate dialog. I never
get the usual progress meter showing me the update is being installed.
6. When I return to the main NAV window and check the Status, the Virus
Definitions date is always the same as before I used LiveUpdate. In other
words, nothing has actually been installed. No error messages, just no
actual update.
7. To get the latest definitions, I have to go to the Symantec Web site and
download and install them via their "Intelligent Updater" Web page.
8. After installing using that approach, when I open NAV again and check the
Virus Definitions date, it's now up to date.

Bottom line, LiveUpdate appears to do everything right, it simply doesn't
actually update my signatures!

If it helps any, I'm running WinXP Home on a new Dell PC, I scan for viruses
and adware frequently using several different tools, and otherwise don't
have any problems with this PC.

Has anyone else seen these symptoms or, even better, know any possible
solutions? I'm getting tired of manually downloading virus definition files
when this is supposed to be done for me "automatically."

Thanks in advance for any guidance.

--Larry

 

[Annette]

Larry wrote [14.02.04]:

Bottom line, LiveUpdate appears to do everything right, it simply doesn't
actually update my signatures!

Larry, do you use a "personal firewall"? It could be that it keeps the
the upgraded version of NAV from downloading.

 

[lcunning]

I have a hardware firewall, but when I had NAV 2003 I didn't have this
issue. The problem began when I upgraded to NAV 2004 and tried to grab the
latest updates after installing the new version.

In any case, the issue has been resolved, without my lifting a finger. On or
about February 18, AutoUpdate suddenly began behaving normally, downloading
and installing the 2/18 definitions update in the background. Makes me
suspect that there was something amiss on the Symantec end, though I'll
probably never know just what caused this.

--Larry