My status bar is AWOL -- Word 07 - Office Ultimate

[Howard Cross]

The status bar of a new document appears to be AWOL. It says 'Running virus
scan...' and never clears to show Page #, count, word count, and spell check
status. I can load a saved file and it will clear. Is it supposed to do
this? It's doesn't appear to be causing a problem other than it's annoying.
Any ideas?

 

[Terry Farrell]

Well it is your AV that is at fault and from your symptoms it is probably
NAV. Disable the Office Plug-in under Preference in NAV.

 

[Jay Freedman]

The status bar of a new document appears to be AWOL. It says 'Running virus
scan...' and never clears to show Page #, count, word count, and spell check
status. I can load a saved file and it will clear. Is it supposed to do
this? It's doesn't appear to be causing a problem other than it's annoying.
Any ideas?

No, it isn't supposed to do that. But the culprit is probably your
antivirus software, not Word. If it's Norton AV, you can turn off the
Office module in Norton's "Miscellaneous" menu -- it doesn't really
add anything to your safety that the regular AV check isn't already
doing. See the bottom section of
http://office.microsoft.com/en-us/word/HA011514521033.aspx.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

 

[Howard Cross]

Good guess Terry, I am using NAV at the moment. I'm upgrading to Symantec
Corporate 10.1 this weekend. Will this take care of the problem?

Thanks a ton!

 

[Howard Cross]

Thanks Terry & Jay,

I just finished updating to Symantec 10.1 and the problem appears to have
gone away!

 

[JoAnn Paules]

Norton and Symantec are the same company. Many of us won't allow any of
their products on our computers.

--

JoAnn Paules
Microsoft MVP - Publisher

How to ask a question
http://support.microsoft.com/kb/555375

 

[Howard Cross]

Hi JoAnn, I'm aware of this philosophy. I've been using Norton products
since I started with Norton Commander in DOS days and have never had any
real complaints about the products. I suspect there's always a first time
for everything.

 

[JoAnn Paules]

I too used to be a Norton user but when they started jacking up the costs
for the update renewal from $5 a year to $20 within two years and then
stopped supporting the version I owned, I dumped them. I've heard it's even
higher now. Plus there are the issues caused by Symantec programs. I have
enough issues in my life without adding more.

--

JoAnn Paules
Microsoft MVP - Publisher

How to ask a question
http://support.microsoft.com/kb/555375

 

[Terry Farrell]

Howard

Make sure to disable the Plug-in before uninstalling NAV... otherwise that
problem dll will not be removed and stays registered in Windows cause
problems forever.

Terry

 

[Howard Cross]

oops... what plug-in? Is it still there? Can it still be removed?

 

[Jay Freedman]

Yes, it can be removed after the fact, with some extra work. Quoting
from Beth Melton's article at
http://office.microsoft.com/en-us/word/HA011514521033.aspx :

~~~~

If you do not use Norton AntiVirus but it was previously installed,
the Office Plug-in could still be registered. For example, maybe you
upgraded Norton Antivirus to Norton System Works or Norton Corporate
Edition.

Use Windows Search and search for the OFFICEAV.DLL file.
If OFFICEAV.DLL is found, click Start, click Run, and then enter the
following command in the Open box:

regsvr32 /u "C:\Program Files\Norton Antivirus\OFFICEAV.DLL"

Note Use the file location for your OFFICEAV.DLL file if it varies
from the example provided.

Click OK.

If the command runs successfully, you will be prompted with the
following message:

DLLUnregisterServer in "C:\Program Files\Norton
Antivirus\OFFICEAV.DLL" succeeded.

~~~~

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

 

[Howard Cross]

Will this plug-in be in use as part of Symantec Antivirus 10.1 (Corp
Edition)?

 

[Jay Freedman]

No, Norton Corporate has never used that plug-in -- probably because
corporate customers, who have actual market power, would never stand
for the troubles it causes.

 

[Howard Cross]

Thanks Jay, I'll give it a shot and let you know if I was successful.

 

[Howard Cross]

Hi Jay, it was unsuccessful. Does that mean it wasn't registered and in use
and everything is okay?

I looked in the process monitor before attempting to unregister it and
didn't see a process that remotely looked like it was related to offficeav.

RegSvr32 Alert:

DllUnregisterServer in C:\Documents and Settings\hobbit\Local
Settings\Temp\NAV\NAV\External\NORTON\OFFICEAV.DLL failed.

Return code was:0x8002801c



I was logged in as administrator for the computer, but not on the old
account where I had originally installed NAV. Would this make a difference?

 

[Jay Freedman]

It should mean everything is ok. Did the problem in Word go away?

 

[Howard Cross]

Yeah, it went away after I uninstalled NAV and installed SAV.

 

[Howard Cross]

Once again, thanks Jay, Terry, and JoAnn problem appears to be resolved.