My computer always restarts

[Guest]

When I go on my computer and play my soccer game it always restarts. Its not
my soccer game that makes my computer restarts. What can I do to my my
computer not restart any more,I'm running Windows 2000 Pro i've ran
antispyware and antivirus software.

 

[Ted Zieglar]

Three bits of advice:

1. Your computer may be overheating. Open the case abd carefully clean
out all dust and debris. Be sure that the fans are working properly.

2. Your power supply may be failing. A technician can test it for you.

3. Check the name of this newsgroup: Windows XP.

 

[Guest]

My computer, also, restarts very frequently. It will, at random, restart;
when it does, it takes a while for the system to come back up to speed,
especially with regard to Outlook. The restarts do not seem to have any
obvious connection to usage; it doesn't like Outlook or Publisher much, but
will crash just as happily on a Word document or a single Firefox window. I
don't think it's a local wiring problem, either, and there seems to be no
correlation to the time of day (as in overheating...). I can't figure out
what's going on! Also, virus and malware searches have found nothing.

The self-diagnostics suggest that it's a hardware problem, but we have
switched out the RAM, power supply and network card (so far!) to no avail. A
friend of mine has suggested that since I am running XP 2002 Home Edition
(svc. pack 2) it may be a software glitch in the OS. She says that the most
recent Pro edition is the most stable and thinks this may solve my problem.

Has anyone had experience with this? Any suggestions? Thanks!

You can e-mail me at: cmtalbott(AT)hotmail(DOT)com

 

[Ken Blake, MVP]

My computer, also, restarts very frequently. It will, at random,
restart; when it does, it takes a while for the system to come back
up to speed, especially with regard to Outlook. The restarts do not
seem to have any obvious connection to usage; it doesn't like Outlook
or Publisher much, but will crash just as happily on a Word document
or a single Firefox window. I don't think it's a local wiring
problem, either, and there seems to be no correlation to the time of
day (as in overheating...). I can't figure out what's going on!
Also, virus and malware searches have found nothing.

The self-diagnostics suggest that it's a hardware problem, but we have
switched out the RAM, power supply and network card (so far!) to no
avail. A friend of mine has suggested that since I am running XP
2002 Home Edition (svc. pack 2) it may be a software glitch in the
OS. She says that the most recent Pro edition is the most stable and
thinks this may solve my problem.

She is very much mistaken. There is *no* difference in stability between XP
Professional and XP Home. The only difference is that XP Professional has a
few features (mostly related to networking and security) missing from Home.
For most (but not all) home users, even those with a home network, these
features aren't needed, would never be used, and buying Professional instead
of Home is a waste of money.

Your problem is almost certainly not a "software glitch in the OS." This is
not normal behavior for either XP Professional or Home.

You are presumably blue-screening, and you are set to reboot whenever that
happens. Right-click My Computer, and choose Properties. On the Advanced
tab, click Settings under Startup and Recovery. Under System failure,
uncheck the box "Automatically restart.

Now when the problem occurs again, instead of restarting, you will get the
blue screen with diagnostic information. Post back with those details for
more help.

One possible cause for your problem is flaky power at the wall outlet. If
you're not running with a UPS, you might want to see if using one helps.

You can e-mail me at: cmtalbott(AT)hotmail(DOT)com

Sorry, no. No E-mail support.

 

[Guest]

Mr. Blake,

Thanks for the suggestions. I have unchecked "automatic restart" and will
see if it helps.

I am using a UPS, so that shouldn't be it -- we looked into that when the
problem first started.

I will post details when I get the diagnostic from the next crash.

And about the e-mail address... I had misunderstood and thought that we were
supposed to include it here as well as signing in with it...

ChristinaTC

 

[Ken Blake, MVP]

Mr. Blake,

No formality is necessary. Just "Ken" is fine.

Thanks for the suggestions. I have unchecked "automatic restart" and
will see if it helps.

You're welcome. Let us know what it says. I, or someone else, can perhaps
steer you in the right direction.

I am using a UPS, so that shouldn't be it -- we looked into that when
the problem first started.

Good. You're way ahead of me, then.

I will post details when I get the diagnostic from the next crash.

And about the e-mail address... I had misunderstood and thought that
we were supposed to include it here as well as signing in with it...

Several points, here:

1. Although you *can* include an E-mail address, it's not necessary. Very
few people will be willing to respond to you directly. When questions are
asked of the group, answers should be posted to the group, but others are
often interested and want to see the answers too.

2. If you *do* post your E-mail address or even include it as your return
address, it's never a good idea to post it in easily-readable form, because
spambots go through newsgroups and harvest addresses. Since you did this,
you are likely to see an increase in the spam you get. Do it in your
signature something like this:

(e-mail address removed) (remove nospam to reply)

Personally, I never include my real E-mail address in any form, because I
prefer never to get private replies from the newsgroups. As you can see if
you try to reply to me personally, the mail will fail because it will try to
be sent to (e-mail address removed)

3. One thing you should definitely do when you post here (or in other
newsgroups) is alway quote enough of the message you are responding to to
put your reply into context (as I did above). Many newsgroup participants
(me, for example) don't save already-read messages and a message without a
quote is likely to be completely unintelligible to people.

4. Because you are posting on a web site, you perhaps don't even realize
that this is a newsgroup. The web site you are using is just a lame
interface to the newsgroup. As far as I'm concerned (and most regulars here
will agree with me) the web interface is the slowest, clunkiest, most
error-prone way of participating here there is. Do yourself a favor and
switch to a newsreader, such as Outlook Express, which comes with Windows.
See http://www.michaelstevenstech.com/outlookexpressnewreader.htm

 

[Guest]

Regarding the computer that keeps restarting/crashing for no apparent reason:

:

<A lot of useful advice regarding discussion groups>

Yowsa, thanks for the detailed assistance!

Referring to the earlier discussion,

You're welcome. Let us know what it says. I, or someone else, can perhaps
steer you in the right direction.

My computer just crashed (for the first time today, so we're doing pretty
well) and I got the following information:

IRQL_NOT_LESS_OR_EQUAL
<Suggestions to disable new software or hardware and turn off BIOS memory
options followed>
Technical information:
***STOP: 0x0000000A (0xFFFF8080, 0x00000002, 0x00000001, 0x806EE2DC)


I hope this part makes more sense to some of you than it does to me! Thanks
for your help.

ChristinaTC

 

[Guest]

That was a great and good infor. Ken I was always looks about some help in
posting messages on web. This helps me to an extent.

 

[Ken Blake, MVP]

That was a great and good infor. Ken I was always looks about some
help in posting messages on web. This helps me to an extent.

You're welcome. Glad to help.

 

[Guest]

Persuant to the previous conversation, as follows:

(Later)

My computer just crashed (for the first time today, so we're doing pretty
well) and I got the following information:

IRQL_NOT_LESS_OR_EQUAL
<Suggestions to disable new software or hardware and turn off BIOS memory
options followed>
Technical information:
***STOP: 0x0000000A (0xFFFF8080, 0x00000002, 0x00000001, >0x806EE2DC)

- -

I had a BIOS patch downloaded from Microsoft and installed, but the computer
is still crashing. I couldn't see any obvious way to just disable the BIOS
memory cache from the pre-Windows boot screen, and neither could my tech
support person.

The BIOS patch was: sp23966, BIOS update for AM37/MS6390 motherboard.

Any suggestions on how to proceed?

ChristinaTC