musicmatch jukebox 10 won't open

G

Guest

I just updated to musicmatch jukebox 10 and now it will not open. It starts
to, showing the program name, picture thingie, then it disappears. i've tried
putting a cd in, because with the old version thhat would make it open.
nothing is working and i had alot of music neatly sorted on the program. how
can i get it to open?!?
 
M

mobilelawyer

I just updated to musicmatch jukebox 10 and now it will not open. It starts
to, showing the program name, picture thingie, then it disappears. i've tried
putting a cd in, because with the old version thhat would make it open.
nothing is working and i had alot of music neatly sorted on the program. how
can i get it to open?!?
You may are may not like this answer.

I had the same problem to the point that I junked Jukebox 10 and
deleted it from my system. Then I started having problems with the
Napster standalone client and then I could not get anything to work. I
believe the problem related to poor drivers for my Samsung yh-920 and
my constant efforts to dowload new versions of software, i.e.,
Napster, Musicmatch, WMP 10, etc. to fix the problem. No licensed
content would play at all after a fashion.

Napster technical support gave up and referred me to Microsoft, and,
finally, I exercised the "nuclear" option. I wiped my harddrive clean,
restored my harddrive from am image and started over. I then
reintalled all applications. Now Napster standalone, WMP 10 and
Musicmatch all work and function just fine.

This is without trying to use the yh-920 at all. I am waiting for the
Napster to go firmware upgrade and then will try again to get that
player working-- but only after the new firmware is released.
mobilelawyer
at your service
 
G

Guest

poorolefred said:
I just updated to musicmatch jukebox 10 and now it will not open. It starts
to, showing the program name, picture thingie, then it disappears. i've tried
putting a cd in, because with the old version thhat would make it open.
nothing is working and i had alot of music neatly sorted on the program. how
can i get it to open?!?
 
Joined
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I have the exact same problem. I have attempted the removal and reinstallation according to the KB article indicated. But no such luck...

I am able to open many of the Applications in the MM directory but every time I launch a track I get the splash screen and the app dies. It's the mmjb.exe that appears to be the lead-in....

Any thoughts?
 
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Oct 9, 2005
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Here is my error log... I think there is somthing here? Anyone else get this>?

Error Log said:
MMJB Version..........10.00.4015
Local Time............Sun Oct 09 01:14:25 2005

MMJB Dump.............
MMJB Install Dir......C:\Program Files\Musicmatch\Musicmatch Jukebox
Version mfc42.dll.....6.2.4131.0
Version msvcrt.dll....7.0.2600.2180
Version dbghelp.dll...5.1.2600.2180
Exception Stack:
module: Unknown module
code: c0000005 ACCESS_VIOLATION, addr: 01EF10C9, flag: 0, parm: (2) 0, 1ef10c9

Registers:
EAX:01a9fcb8
EBX:77c3f931
ECX:01a9fcc8
EDX:7c90eb94
ESI:00000100
EDI:00000000
CS:EIP:001b:01ef10c9
SS:ESP:0023:01a9fa68 EBP:01a9fcd8
DS:0023 ES:0023 FS:003b GS:0000
Flags:00010202

Call Stack:
Address Frame Logical addr Module
01ef10c9 01A9FCD8 0000:00000000 Unknown module
 

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