Multiple Exchange mailbox accounts

[Guest]

We have a group of users within our organization that share access to a
"Customer Service" mailbox account. I know how to set up Outlook 2003 to
display multiple exchange mailbox accounts. The problem is that when a user
replies, the "sent" email is stored in their own sent folder rather than the
"customer service" account sent folder. Is ther a way for the sent items to
attach to that account's sent folder rather than the individual's "sent"
folder?

What is the best practice for setting up a "shared" mailbox like that? I
know that ther are hundreds of companies out there that have their customer
service and support groups set up so that multiple users can monitor
incoming/outgoing emails. How are they doing it?

Thanks!!

 

[Noel All]

You would need a utility like UniSent http://www.ivasoft.biz/unisent.shtml,
we dont use a shared mailbox we have a DL in Active Directory and users send
to the DL for help and our operators are beaten until they learn how to use
Reply ALL

 

[Guest]

I looked at the UniSent utility and it looks like what we're after, but it's
frustrating to have to purchase additional software. I just can't believe
that Microsoft hasn't developed that functionality into Outlook/Exchange.