'Dino M. wrote, in part:
| I have to admit I am not that technically minded, which is why I probably
| have not described things as I should have and why I have asked on here.
|
| I did not realise that the Recycle Bin had not been emptied, as I have
| emptied it now, I just did put 2 and 2 together and realise the RECYCLER
was
| the Recycle bin and yes I do feel stupid.
|
| I will run a scan again but I what I meant when I said the scan did not
| complete was
|
| 1. I tried running the AVG scan in Safe Mode twice, as both times the pc
| crashed and obviously the scan did not complete so I started the pc in
| normal mode.
|
| 2. I then run the AVG scan in Normal Mode and it found the 2 files I
| mentioned in C:/RECYCLER, (as I said above, I did not realise the recycle
| bin had not been emptied at this point) but the scan was run overnight and
| it was as if the scan was still running, as the time on the scan was still
| going OK, but no files were being scanned, as it looked as it had frozen
on
| a particular file, plus the time it had been scanning was over 7 hours,
| which is why I think it had frozen as a normal scan before would take on
| average 90 minutes. The pc would not let me do anything but move the mouse
| cursor about on the screen but nothing could be activated by clicking on
the
| mouse, so I had nothing to do but to switch the pc off and then on again.
_____
No need to apologize for "not have been more technical for you." We should
not HAVE to be technical to use computers successfully - that sort of
defeats one of the most compelling benefits of computers. But a complete
report of your observations is necessary for diagnosis-at-a-distance. Not
being face-to-face, it is difficult to have a rapid back-and-forth to home
in on the problem; no one else can actually SEE your system and its
responses. That, unfortunately, puts more of a burden on YOU to be as
complete and as organized in your observations as possible. But you should
NOT have to have a technical understanding of your system - if you did, then
you might not need to post in the first place B^)
Now you have given more information on the scan failure to complete. I have
to admit the new information is troubling as it points to something still
being wrong with your system, but I have no ideas on WHAT. Were it my
system, I would next try 'Multi-AV'. 'David H. Lipman' posts about this in
anti-malware newsgroups. The Multi-AV Scanner uses three antivirus scanners
to diagnose and perhaps fix malware problems. David H. Lipman is one of the
most prolific, respected, and helpful posters in anti-malware newsgroups;
you can search for his posts using his name. Below is from his posts about
'Multi-AV'.
+++++
Download MULTI_AV.EXE from the URL --
http://www.pctipp.ch/downloads/dl/35905.asp
To use this utility, perform the following...
Execute; Multi_AV.exe { Note: You must use the default folder C:\AV-CLS }
Choose; Unzip
Choose; Close
Execute; C:\AV-CLS\StartMenu.BAT
{ or Double-click on 'Start Menu' in C:\AV-CLS }
NOTE: You may have to disable your software FireWall or allow WGET.EXE to go
through your
FireWall to allow it to download the needed AV vendor related files.
C:\AV-CLS\StartMenu.BAT -- { or Double-click on 'Start Menu' in C:\AV-CLS}
This will bring up the initial menu of choices and should be executed in
Normal Mode.
This way all the components can be downloaded from each AV vendor's web
site.
The choices are; Sophos, Trend, McAfee, Kaspersky, Exit this menu and Reboot
the PC.
You can choose to go to each menu item and just download the needed files or
you can
download the files and perform a scan in Normal Mode. Once you have
downloaded the files
needed for each scanner you want to use, you should reboot the PC into Safe
Mode [F8 key
during boot] and re-run the menu again and choose which scanner you want to
run in Safe
Mode. It is suggested to run the scanners in both Safe Mode and Normal
Mode.
When the menu is displayed hitting 'H' or 'h' will bring up a more
comprehensive PDF help
file.
Additional Instructions:
http://pcdid.com/Multi_AV.htm
* * * Please report back your results * * *
+++++
Phil Weldon
|> Files in the 'Virus Vault' are infected or malicious files that have been
| > detected and moved there by the antivirus program. It is not possible
to
| > open these files. They are not a danger, but you can use the antivirus
| > program that put the files there to empty the 'Virus Vault'. Evidently
| > your
| > AVG DID detect these files and removed them to the 'Virus Vault'.
| > Perhaps you have already emptied the 'Virus Vault' so these files are
now
| > in
| > the 'Recycle Bin'. Just empty the 'Recycle Bin' (since the files have
| > already been identifed if you were to recover these files AVG would just
| > remove them and put them in the 'Recycle Bin' [ C:\RECYCLER is the
| > 'Recycle
| > Bin.] ).
| >
| > Now, what do you mean by "I have tried running a scan again but it does
| > not
| > complete ..."? Exactly what happens? It is still not completely clear
| > what
| > you are reporting; which antimalware program did what, and why do you
| > think
| > you are now infected?
| >
| > Phil Weldon
|
|
| I have to admit I am not that technically minded, which is why I probably
| have not described things as I should have and why I have asked on here.
|
| I did not realise that the Recycle Bin had not been emptied, as I have
| emptied it now, I just did put 2 and 2 together and realise the RECYCLER
was
| the Recycle bin and yes I do feel stupid.
|
| I will run a scan again but I what I meant when I said the scan did not
| complete was
|
| 1. I tried running the AVG scan in Safe Mode twice, as both times the pc
| crashed and obviously the scan did not complete so I started the pc in
| normal mode.
|
| 2. I then run the AVG scan in Normal Mode and it found the 2 files I
| mentioned in C:/RECYCLER, (as I said above, I did not realise the recycle
| bin had not been emptied at this point) but the scan was run overnight and
| it was as if the scan was still running, as the time on the scan was still
| going OK, but no files were being scanned, as it looked as it had frozen
on
| a particular file, plus the time it had been scanning was over 7 hours,
| which is why I think it had frozen as a normal scan before would take on
| average 90 minutes. The pc would not let me do anything but move the mouse
| cursor about on the screen but nothing could be activated by clicking on
the
| mouse, so I had nothing to do but to switch the pc off and then on again.
|
| I know that was not the most technical description but that is exactly
what
| happened.
|
| I will rescan again now and see if it finds anything else.
|
| I would just like to thank those that have helped, as it is appreciated, I
| am just sorry that I have not been more technical for you.
|
|
|
