Msinfo32.exe ???

[Guest]

when I go to start - run and type in Msinfo32.exe and hit ok instead of
opening system information, it opens Help & Support. Same thing happens when
I go to system tools and try to open system information, all I get is Help &
Support. Can anyone tell me how to correct this? Thanks for your time and
knowledge on this problem.

 

[John E. Carty]

Some have claimed this is the result of a certain dat file being deleted
(usually by running some type of 'cleaner') and can be repaired by using
this fix from Doug Knox:
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

 

[Guest]

My problem is not trying to restore the settings for Help & Support. I need
to get system information to open instead of help & support. I tried what it
said to do .Down loaded file ,ran it and it still opened Help & support. Is
there a path or target file that I need to change or check? I'm lost being a
newbie, but I'm trying to learn. Thanks again

 

[John E. Carty]

This is a problem which has been around for a long time and with no real
resolve. Many have had to perform a repair install to fix this issue

http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

 

[Wesley Vogel]

The index.dat file may be missing from >>
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

First. Set Hidden files and folders to display.

Start | Settings | Control Panel | Folder Options | View tab
Check:
Display the contents of system folders
Show hidden files and folders
UNCheck:
Hide protected operating system files
Apply | OK

[[Hidden files and folders will appear dimmed to indicate they are not
typical items.]]

Second. Paste this in the Start | Run box...

C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

Click OK.

Look for a file called index.dat. Is one there?

If not, copy it from a friend's machine and paste or move it to...

C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

My index.dat is 85 KB.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Wesley Vogel]

Horse hockey!

Read my other post in this thread.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[John E. Carty]

Horse hockey, horse shit, horse ****ers, horse whatever. Many have tried
various remedies which included replacing the dat file from the OfflineCache
folder and still reported that only a repair install resolved this issue for
them

 

[Guest]

Did as you said , no index.dat file in PCHEALTH folder. I don't know anyone
with windoxs xp pro on their computer. I am disabled and don't get out much.
Is there anywhere on the internet to download this file, or will a copy from
windows ME work? Thanks again for your help.

The index.dat file may be missing from >>
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

First. Set Hidden files and folders to display.

Start | Settings | Control Panel | Folder Options | View tab
Check:
 Display the contents of system folders
 Show hidden files and folders
UNCheck:
 Hide protected operating system files
Apply | OK

[[Hidden files and folders will appear dimmed to indicate they are not
typical items.]]

Second. Paste this in the Start | Run box...

C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

Click OK.

Look for a file called index.dat. Is one there?

If not, copy it from a friend's machine and paste or move it to...

C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

My index.dat is 85 KB.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

when I go to start - run and type in Msinfo32.exe and hit ok instead of
opening system information, it opens Help & Support. Same thing happens
when I go to system tools and try to open system information, all I get
is Help & Support. Can anyone tell me how to correct this? Thanks for
your time and knowledge on this problem.

 

[bumtracks]

might simply try making a shortcut
"C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe"
/categories +all -loadedmodules
had the problem here of msinfo32 not running from the run command and
not being able to search & find it until I made a shortcut and ran it - now
all is fine.

alternatively ;
might try installing the inf
C:\WINDOWS\inf\msinfo32.inf

 

[Wesley Vogel]

Remove the 123 from my E-mail address and E-mail me. I'll send a copy of
the file to you.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Did as you said , no index.dat file in PCHEALTH folder. I don't know
anyone with windoxs xp pro on their computer. I am disabled and don't get
out much. Is there anywhere on the internet to download this file, or
will a copy from windows ME work? Thanks again for your help.

The index.dat file may be missing from >>
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

First. Set Hidden files and folders to display.

Start | Settings | Control Panel | Folder Options | View tab
Check:
 Display the contents of system folders
 Show hidden files and folders
UNCheck:
 Hide protected operating system files
Apply | OK

[[Hidden files and folders will appear dimmed to indicate they are not
typical items.]]

Second. Paste this in the Start | Run box...

C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

Click OK.

Look for a file called index.dat. Is one there?

If not, copy it from a friend's machine and paste or move it to...

C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

My index.dat is 85 KB.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

when I go to start - run and type in Msinfo32.exe and hit ok instead of
opening system information, it opens Help & Support. Same thing happens
when I go to system tools and try to open system information, all I get
is Help & Support. Can anyone tell me how to correct this? Thanks for
your time and knowledge on this problem.

 

[Guest]

I sent you an email as instructed. Hope you can tell which one is mine. It
starts jtorrie. Thanks for the file, I hope it cures the problem.

Remove the 123 from my E-mail address and E-mail me. I'll send a copy of
the file to you.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Did as you said , no index.dat file in PCHEALTH folder. I don't know
anyone with windoxs xp pro on their computer. I am disabled and don't get
out much. Is there anywhere on the internet to download this file, or
will a copy from windows ME work? Thanks again for your help.

The index.dat file may be missing from >>
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

First. Set Hidden files and folders to display.

Start | Settings | Control Panel | Folder Options | View tab
Check:
 Display the contents of system folders
 Show hidden files and folders
UNCheck:
 Hide protected operating system files
Apply | OK

[[Hidden files and folders will appear dimmed to indicate they are not
typical items.]]

Second. Paste this in the Start | Run box...

C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

Click OK.

Look for a file called index.dat. Is one there?

If not, copy it from a friend's machine and paste or move it to...

C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

My index.dat is 85 KB.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In jct883 <[email protected]> hunted and pecked:
when I go to start - run and type in Msinfo32.exe and hit ok instead of
opening system information, it opens Help & Support. Same thing happens
when I go to system tools and try to open system information, all I get
is Help & Support. Can anyone tell me how to correct this? Thanks for
your time and knowledge on this problem.

 

[Wesley Vogel]

I did send it, John.

Let us know what happens.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

I sent you an email as instructed. Hope you can tell which one is mine. It
starts jtorrie. Thanks for the file, I hope it cures the problem.

Remove the 123 from my E-mail address and E-mail me. I'll send a copy of
the file to you.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Did as you said , no index.dat file in PCHEALTH folder. I don't know
anyone with windoxs xp pro on their computer. I am disabled and don't
get out much. Is there anywhere on the internet to download this file,
or will a copy from windows ME work? Thanks again for your help.

:

The index.dat file may be missing from >>
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

First. Set Hidden files and folders to display.

Start | Settings | Control Panel | Folder Options | View tab
Check:
 Display the contents of system folders
 Show hidden files and folders
UNCheck:
 Hide protected operating system files
Apply | OK

[[Hidden files and folders will appear dimmed to indicate they are not
typical items.]]

Second. Paste this in the Start | Run box...

C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

Click OK.

Look for a file called index.dat. Is one there?

If not, copy it from a friend's machine and paste or move it to...

C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

My index.dat is 85 KB.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In jct883 <[email protected]> hunted and pecked:
when I go to start - run and type in Msinfo32.exe and hit ok instead
of opening system information, it opens Help & Support. Same thing
happens when I go to system tools and try to open system information,
all I get is Help & Support. Can anyone tell me how to correct this?
Thanks for your time and knowledge on this problem.