msinfo32.exe opens "help and support center"

[SPJ]

When I click on "System Information" in start/all
programs/accessories/system tools/system information,
the "Help and Support Center" opens up. In Help and
Support center, when I click on "use tools . ."/advanced
system information another Help and Support Center opens
up. Opening msinfo32.exe in the "run" window opens up
Help and Support Center.

System information used to work. Unfortunately, I don't
have a restore point far enough back to help.

Suggestions?

Thanks, Steve

 

[Kelly]

Hi Steve,

Check your paths here: Start/Run/Regedit

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSInfo

Path value = C:\Program Files\Common Files\Microsoft
Shared\MSInfo\msinfo32.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\msinfo32.exe

Default value = C:\Program Files\Common Files\Microsoft
Shared\MSInfo\MSInfo32.exe

Path value = C:\Program Files\Common Files\Microsoft Shared\MSInfo

Troubleshooting Msinfo32 - System Information
http://www.kellys-korner-xp.com/xp_m.htm#msinfo32


/xp_tweaks.htm

Top 10 Frequently Asked Questions and Answers
http://www.kellys-korner-xp.com/top10faqs.htm

 

[SPJ]

Kelly,

Thank you for your help.

All the paths you listed checked out normal, yet the
issue persists. Could there be something with file
associations: MSInfo thinks it is Help and Support
Center, or vice versa? When I go to the actual app in
Microsoft Shared/MSInfo and double-click, it opens up
Help and Support Center.

Thanks for helping me try to sort this out.

Peace, Steve

-----Original Message-----
Hi Steve,

Check your paths here: Start/Run/Regedit

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSInfo

Path value = C:\Program Files\Common Files\Microsoft
Shared\MSInfo\msinfo32.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVers ion\App
Paths\msinfo32.exe

Default value = C:\Program Files\Common Files\Microsoft
Shared\MSInfo\MSInfo32.exe

Path value = C:\Program Files\Common Files\Microsoft Shared\MSInfo

Troubleshooting Msinfo32 - System Information
http://www.kellys-korner-xp.com/xp_m.htm#msinfo32


--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com
http://www.kellys-korner-xp.com/xp_abc.htm
http://www.kellys-korner-xp.com/xp_tweaks.htm

Top 10 Frequently Asked Questions and Answers
http://www.kellys-korner-xp.com/top10faqs.htm

When I click on "System Information" in start/all
programs/accessories/system tools/system information,
the "Help and Support Center" opens up. In Help and
Support center, when I click on "use tools . ."/advanced
system information another Help and Support Center opens
up. Opening msinfo32.exe in the "run" window opens up
Help and Support Center.

System information used to work. Unfortunately, I don't
have a restore point far enough back to help.

Suggestions?

Thanks, Steve

.

 

[SPJ]

Hello again, Kelly.

I went to the website in your reply and found the
msinfo32.exe tips.

I tried "Go to Start/Run and type in:
msinfo32 /categories +all -loadedmodules (exactly as
written)" and I got the advanced syste info to run
*inside* Help and Support Center. This is good since I
can at least get the info.

I would prefer msinfo32.exe to open apart from Help and
Support Center.

Thank again - the site you sent me to is great!

Peace, Steve

-----Original Message-----
Hi Steve,

Check your paths here: Start/Run/Regedit

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSInfo

Path value = C:\Program Files\Common Files\Microsoft
Shared\MSInfo\msinfo32.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVers ion\App
Paths\msinfo32.exe

Default value = C:\Program Files\Common Files\Microsoft
Shared\MSInfo\MSInfo32.exe

Path value = C:\Program Files\Common Files\Microsoft Shared\MSInfo

Troubleshooting Msinfo32 - System Information
http://www.kellys-korner-xp.com/xp_m.htm#msinfo32


--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com
http://www.kellys-korner-xp.com/xp_abc.htm
http://www.kellys-korner-xp.com/xp_tweaks.htm

Top 10 Frequently Asked Questions and Answers
http://www.kellys-korner-xp.com/top10faqs.htm

When I click on "System Information" in start/all
programs/accessories/system tools/system information,
the "Help and Support Center" opens up. In Help and
Support center, when I click on "use tools . ."/advanced
system information another Help and Support Center opens
up. Opening msinfo32.exe in the "run" window opens up
Help and Support Center.

System information used to work. Unfortunately, I don't
have a restore point far enough back to help.

Suggestions?

Thanks, Steve

.