MS Outlook 2002 SP3 not shutting down

[Guest]

I close the application after reading emails. When I attempt to shut the
computer down I get the "End Program" box which identifies "Outlook.EXE" as
not shutting down. I have to hit the "End Task" button to close Outlook,
then the computer will shut down. There have been occasions when the "End
Task" button hasn't worked and I have to manually shut the computer down by
pressing and holding the power button. I'm running XP Home Edition SP2.

Suggestions?
Thanks/Tony

 

[David Webb]

See this article for some clues:

OUTLOOK.EXE continues running after you exit Outlook
http://www.slipstick.com/problems/close.htm

If still no joy, ask the experts in the microsoft.public.outlook.general
newsgroup.

 

[Guest]

David,

Thanks for the direction, it was very informative. I couldn't find the
solution in the reference you provided, however I discovered the fix while
reviewing Oulook tools options. I appears that you can't simultaneously run
Windows Instant Messaging and AIM (an AOL product). Because we use AIM
almost exclusively, I went into Outloodk Tools/Options/Other, and turned off
Windows IM. The problem hasn't reoccurred.

Regards/
Tony D.

 

[David Webb]

Glad to hear that you got the problem sorted out.

Thanks for the feedback!