ms installer error

G

Guest

Please help _ (and I am not a techo so very lost with this)
- Events log shows this error "Warning, Event ID 1001 User - Network
Service" Details are shown as File version 3.1.1000.2435 - when expanded the
Events Viewer says Product Name is Windows Installer - Unicode Version
3.0.1000.2435 and file name is msi.dll

Event Properties shows:
Detection of product '{8BBF6DFD-0AD9-43A7-9FBD-BF065E3866AE}', feature
'NewFeature1', component '{03491216-B8A4-4C08-8D01-88C0D6C47E41}' failed.
The resource 'C:\Documents and Settings\JANINE WOOD\Local
Settings\Application Data\' does not exist.

Thanks so much
Adbears
 
R

Ramesh, MS-MVP

Hi Adbears,

It looks like the Windows Installer had attempted to automatically repair
(resilency) an existing application, and failed. The Product code of the
application is {8BBF6DFD-0AD9-43A7-9FBD-BF065E3866AE}. Matching product name
can be determined via the registry.

Open Regedit.exe and navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8BBF6DFD-0AD9-43A7-9FBD-BF065E3866AE}

Or, here:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\8BBF6DFD-0AD9-43A7-9FBD-BF065E3866AE

You can note the application name, specified in the "Display Name" value
present in the right pane. Once noted, repair or reinstall that particular
program manually.

OTOH, if you've already uninstalled that application (with Product code:
{8BBF6DFD-0AD9-43A7-9FBD-BF065E3866AE}), then remove traces of that software
using the Windows Installer Cleanup Utility.

Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/?kbid=290301

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Please help _ (and I am not a techo so very lost with this)
- Events log shows this error "Warning, Event ID 1001 User - Network
Service" Details are shown as File version 3.1.1000.2435 - when expanded
the
Events Viewer says Product Name is Windows Installer - Unicode Version
3.0.1000.2435 and file name is msi.dll

Event Properties shows:
Detection of product '{8BBF6DFD-0AD9-43A7-9FBD-BF065E3866AE}', feature
'NewFeature1', component '{03491216-B8A4-4C08-8D01-88C0D6C47E41}' failed.
The resource 'C:\Documents and Settings\JANINE WOOD\Local
Settings\Application Data\' does not exist.

Thanks so much
Adbears
 
R

Ramesh, MS-MVP

You're welcome Adbears.
Which application was that?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks so much. Found the problem. Not sure how to rate the reply but 100%
ty.
 
R

Ramesh, MS-MVP

[Winhelponline.com] Windows Installer: Dealing with installation failures:
http://www.winhelponline.com/articles/68/1/Windows-Installer-Dealing-with-installation-failures.html

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


You're welcome Adbears.
Which application was that?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks so much. Found the problem. Not sure how to rate the reply but 100%
ty.
 
G

Guest

Hi Ramesh
It was Urge. And I had an error message on Media 10 when I opened it so I
upgrades to 11 the Beta version and it fixed both problems.
Thanks!

Ramesh said:
[Winhelponline.com] Windows Installer: Dealing with installation failures:
http://www.winhelponline.com/articles/68/1/Windows-Installer-Dealing-with-installation-failures.html

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


You're welcome Adbears.
Which application was that?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks so much. Found the problem. Not sure how to rate the reply but 100%
ty.

Ramesh said:
Hi Adbears,

It looks like the Windows Installer had attempted to automatically repair
(resilency) an existing application, and failed. The Product code of the
application is {8BBF6DFD-0AD9-43A7-9FBD-BF065E3866AE}. Matching product
name
can be determined via the registry.

Open Regedit.exe and navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8BBF6DFD-0AD9-43A7-9FBD-BF065E3866AE}

Or, here:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\8BBF6DFD-0AD9-43A7-9FBD-BF065E3866AE

You can note the application name, specified in the "Display Name" value
present in the right pane. Once noted, repair or reinstall that particular
program manually.

OTOH, if you've already uninstalled that application (with Product code:
{8BBF6DFD-0AD9-43A7-9FBD-BF065E3866AE}), then remove traces of that
software
using the Windows Installer Cleanup Utility.

Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/?kbid=290301

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com
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