ms backup -> blue screen stop code 19 "Bad_Pool_Header"

[Guest]

Whenever i run MS Backup (or EMC Retrospect), both of which use Shadow Copy,
my machine crashes with a blue screen. The only changes to the software
environment have been the usual slew of MS updates and updates to McAfee
Security Center. Any ideas how to track this down and fix it?

Thanks,
Jason

 

[Guest]

It could be as simple as a bad sector on the hard drive or an unstable video
driver, but since a blue screen often has clues about the crash, it is best
to look at the error description displayed there.

Vinson

 

[Guest]

It could be as simple as a bad sector on the hard drive or an unstable video
driver, but since a blue screen often has clues about the crash, it is best
to look at the error description displayed there.

Vinson

 

[Guest]

Whenever i run MS Backup (or EMC Retrospect), both of which use Shadow Copy,
my machine crashes with a blue screen. The only changes to the software
environment have been the usual slew of MS updates and updates to McAfee
Security Center. Any ideas how to track this down and fix it?

Thanks,
Jason

The crash reports BAD_POOL_HEADER with a stop code of 19. I have googled a
lot and there seems to be an association with flaws in anti-virus software,
Norton AV in particular. I'm using McAfee and searching their kb didn't yield
a clue. This is apparently affecting a LOT of other people. I think it's a
driver problem somewhere, but I do not know how to track it down.

 

[Guest]

The error seems to be one that is associated with many different types of
problems such as the Indexing Service, delayed writes, network cards, and
many more, but each seems to relate to drivers. Have you tried working in
Safe Mode? Safe Mode usually employs very stable drivers. Also, try
looking at the System tab in the event viewer logs, as sometimes errors are
more detailed there.

Microsoft makes free tools for trouble shooting this type of thing, but it
is a very complex task, even with good tools. I think if I had this problem,
I would just start updating my drivers to see if the problem would go away.
I might also perform a chkdisk to see if a bad sector exists. As you can
imagine that a driver sitting on a bad sector is likely corrupt.

As an alternative, why not use imaging software? Acronis was giving away
True Image 7 for free, not long ago.

Vinson