MS AntiSpyware Systray Entry will not open main Window

G

Guest

I get the systray icon but the application will not open
Check process list and see: gcasDtServ.exe, gcasServ.exe
Also when select run spyware scan it does not run

Added and removed MSAS
Removed Directory
Removed system32/GC*.dll, hashlib.dll
CClean the registry
Ran Norton Antivirus clean
Ran Adware clean

Thanks in advance for any help
Would like to run MSAS but the ma
 
G

Guest

Download MSAS again and choose to save file NOT run it from MS. After
download run setup.

Engel
 
G

Guest

Thanks, but that didn't work either.
Used the following to install the down loaded file:
Downloaded MSAS and saved to a file
Removed MSAS
Removed MSAS Directory
Removed following system32 gcUnCompress, GCCollection, hashlib
CCleaned the Registry MSAS register Entries

Still get systran icon but MSAS app wil not open
ZoneAlarm reports the updaters are accessing the web after I let them access
nothing happens.
 
G

Guest

Sorry, and I don't have other solution for your problem, maybe other helper
can give you a hand.

Engel
 
G

Guest

Thanks for the help.

Here's the rest of the story...

MSAS was working fine, but I left town and one my children used my computer
instead of theirs, and when I came back I ran MSAS and Norton and they found:
SurfSideKick
SAHAgent
LinkMaker
IEHost

MSAS cleaned some and Norton found some and then booting into safe mode to
remove a few files Norton couldn't and then a reboot and MSAS would show up
in the tray but would not open!

Also Ran Adware and CClean still shows up in the tray but will not open or
scan.
 
T

Tom Emmelot

Hi 61,

try this:

go to C:\windows\installer and search for "gcas", than delete the folder
where you find gcasSWUpdater.exe and some other files.
Also empty your temp and and internet temp folders.
Then reinstall MSAS
Hope this will work for you!

Regards >*< TOM >*<
 
G

Guest

Thanks but, that didn't work either.
I noticed that I can disable Security Agents from the systray, but when I
select "Open MSAS" it re-enables the system agents, or at least it shows that
they are enabled.


Thanks
 
G

Guest

There's a fairly simple way to get around a problem with installations that
seem to be broken. Download and install the Windows Installer Clean Up
utility
(http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe).

Launch the app, select Microsoft AntiSpyware and press Enter. Doing so will
remove all Windows Installer files associated with MSAS and allow you to
reinstall the app, which should solve the problem this time.

NOTE: DO NOT loose this app, it comes in handy when you have to reinstall
or update an app that can't be reinstalled or updated properly. I had to use
this when I tried to update MS Office and a failed installation caused the
..msi files associated with Office to be removed, causing WindowsUpdate to
fail. After running the app I was able to reinstall Office and update it
without problem.

Alan
 
G

Guest

Thanks for the tool. I tried it and it didn't help :(
I am not sure if this is related, probably not, but I did notice that in my
Napster and Yahoo Music Players the album art of the currently playing song
is not displaying either. The apps come up fine but the Napster album art
displays a little 3 inch by 3 inch picture of the desktop background and the
yahoo displays the default album art.


Thanks for the help
 
G

Guest

It was working great until I removed the spyware.
Just thought I could get it working again or narrow down the problem.

Part of the reasons for Beta is to work out these problems or at least note
them, not to fall back on the lame answer of waiting for Beta 2.

Thanks for the valuable insight
 
G

Guest

In the errors log I get the following when starting MSAS:
50003::ln 0:Unexpected error::GIANTAntiSpywareMain:modMain:Main::10/24/2005
7:21:20 PM:XP:1.0.615
50003::ln 0:Unexpected
error::GIANTAntiSpywareMain:MDIfrmMain:LoadHeader::10/24/2005 7:21:32
PM:XP:1.0.615
50003::ln 75:Unexpected error::GIANTAntiSpywareMain:modMain:Main::10/24/2005
7:21:32 PM:XP:1.0.615
 

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