MS Anti-SpyWare Software Hangs!

[JWeb_Dev]

Every time the Scan gets to a certain point (3-4 minutes
into the scan), it locks up!
The PC I am working on has 450+ files and registry entries
infected, but I can't get anything to work. To top it all
off, I installed SP2 to help deal with the infestation,
and now it can't access the Internet!

 

[Guest]

I wish the sofware had the option to remove them as it
finds them. The tool hangs everytime it gets to scanning
the following registry entry :
HK-L-M/SWare/MSFT/WIN/CurVer/UnInstall/WinTools
I have waited up to 20 minutes before killing the
program... I would like to have at least 1 of the 450+
infestations removed!

 

[Bill Sanderson]

Here are a couple of things to try:

1) Run MSCONFIG (start, run, msconfig <enter>) and choose diagnostic
startup. Be sure that you are not connected to the Internet if you are
using a third-party firewall. Run a scan while in Diagnostic startup mode.

2) If that doesn't help, restart in Safe mode, and try scanning there.