mouse frozen in centre of screen

[Guest]

My mouse is frozen at start up. I have changed the mouse and keyboard and
switched from mouse port to usb -does not resolve. I cannot log on to windows
or in safe mode to do a system restore etc.
Help. I am using windows xp home edition.
Currently on laptop...

 

[Guest]

Have you tried upgrading mouse driver?
If you get any error message don't forget to post that.

If you are not sure whether this is caused by mouse driver itself go to your
eventviewer to see the error(start>run..type "eventvwr").

 

[Peter Foldes]

MOBO on the way out

 

[Guest]

thanks Peter, sounds bad as I thought- if need new motherboard will I lose
all my data.......???

 

[Guest]

thanks Pramit, not tried it - can I go to event viewer without being able to
get into windows???

 

[Malke]

thanks Peter, sounds bad as I thought- if need new motherboard will I
lose all my data.......???

First of all, we don't know if your motherboard is "on the way out" yet.
It might be, but we don't have enough information to determine that.
Secondly, even if the motherboard has failed your data is on the hard
drive and if the hard drive is still physically viable (and we have no
way of knowing that from your posts) data on it is accessible.

I'll give you some general hardware troubleshooting steps, but from your
posts I think the best thing for you to do will be to take the machine
to a professional computer repair shop (not your local equivalent of
BigStoreUSA). The shop will have the equipment and knowledge to test
your machine, fix it, and get the data from your hard drive. I'm not
saying this to hurt your feelings; I'm just being practical.

General hardware troubleshooting:

1) Open the computer and run it open, cleaning out all dust bunnies and
observing all fans (overheating will cause system freezing). Obviously
you can't do this with a laptop, but you can hear if the fan is running
and feel if the laptop is getting too hot.

2) Test the RAM - I like Memtest86+ from www.memtest.org. Obviously, you
have to get the program from a working machine. You will either
download the precompiled Windows binary to make a bootable floppy or
the .iso to make a bootable cd. If you want to use the latter, you'll
need to have third-party burning software on the machine where you
download the file - XP's built-in burning capability won't do the job.
In either case, boot with the media you made. The test will run
immediately. Let the test run for an extended period of time - unless
errors are seen immediately. If you get any errors, replace the RAM.

3) Test the hard drive with a diagnostic utility from the mftr. Usually
you will download the file and make a bootable floppy with it. Boot
with the media and do a thorough test. If the drive has physical
errors, replace it.

4) The power supply may be going bad or be inadequate for the devices
you have in the system. The adequacy issue doesn't really apply to a
laptop, although of course the power
supply can be faulty.

5) Test the motherboard with something like TuffTest from
www.tufftest.com or a POST card. Sometimes this is useful, and
sometimes it isn't.

Malke

 

[Guest]

Hi Tonia,
No you can't go to eventviewer if you are unable to log on at all. As you
can see your mouse I thought you were on the way after logon and perhaps at
the desktop.
So I told you to go to your eventviewer by going into "Run". You may use
WinKey+R keys insted of mouse to bring up "Run" window.
But I am quite confused whether you are able to go into your desktop or the
screen freezes when you first see your mouse(at the welcome screen).
Still, there may be problem with your harddisk, motherboard or RAM or
anything but we need some more clue to trace the source.

Thanks.

 

[StevenC]

This is a recurring problem that I have been experiencing on an erratic basis
for at least 2 years. Upon startup (whether a cold boot or awakening from
hibernation), my mouse is occasionally frozen. Only a cold reboot restores
mobility. Sometimes I have to reboot twice but a warm reboot never does the
job. I normally use a PS/2 mouse but I have tried several others with the
same behavior. I would like to reinstall the mouse driver but I cannot locate
a copy. My diagnostics simply say that I am using 5.1.2600.0 dated 07/01/2001
and that it is the most current driver. Various techies that have spoken at
our club all beg off. McAfee shows no virus so I have simply lived with the
multiple reboots. Any suggestions?

 

[Elmo]

This is a recurring problem that I have been experiencing on an erratic basis
for at least 2 years. Upon startup (whether a cold boot or awakening from
hibernation), my mouse is occasionally frozen. Only a cold reboot restores
mobility. Sometimes I have to reboot twice but a warm reboot never does the
job. I normally use a PS/2 mouse but I have tried several others with the
same behavior. I would like to reinstall the mouse driver but I cannot locate
a copy. My diagnostics simply say that I am using 5.1.2600.0 dated 07/01/2001
and that it is the most current driver. Various techies that have spoken at
our club all beg off. McAfee shows no virus so I have simply lived with the
multiple reboots. Any suggestions?

A few thoughts:

- Are the other mice you tried all PS/2?
- None of the other mice had a driver on a CD?
- If both PS/2 and USB mice freeze, look at the BIOS for some obscure
setting.
- If both PS/2 and USB mice freeze, try lowering graphics hardware
acceleration slide. You can lower graphics hardware acceleration in
Display Properties, Settings tab, Advanced button, Troubleshooting tab.
If this helps, you probably need a different graphics card or drivers.
- As a test, remove extraneous hardware that may be conflicting with the
mouse or graphics card.

 

[throwitout]

StevenC wrote IN 2005:

A few thoughts:

- Are the other mice you tried all PS/2?
- None of the other mice had a driver on a CD?
- If both PS/2 and USB mice freeze, look at the BIOS for some obscure
setting.
- If both PS/2 and USB mice freeze, try lowering graphics hardware
acceleration slide. You can lower graphics hardware acceleration in
Display Properties, Settings tab, Advanced button, Troubleshooting tab.
If this helps, you probably need a different graphics card or drivers.
- As a test, remove extraneous hardware that may be conflicting with the
mouse or graphics card.

I certainly hope in two and a half years the OP got this resolved
somehow.

 

[PD43]

I certainly hope in two and a half years the OP got this resolved
somehow.

Check back in another two years to get his reply

 

[Frank-FL]

Check your power options. Device Manager > Universal Serial Bus Controllers.

 

[PD43]

Check your power options. Device Manager > Universal Serial Bus Controllers.

And what does the poor schmuck do when he/she gets there? On my
system there are about a dozen freakin' entries in there.

Besides, power settings/options wouldn't likely be the cause since the
OP clearly stated that sometimes it takes two cold boots to get things
working... AND the problem is unpredictable.

 

[Frank-FL]

And what does the poor schmuck do when he/she gets there? On my
system there are about a dozen freakin' entries in there.

Besides, power settings/options wouldn't likely be the cause since the
OP clearly stated that sometimes it takes two cold boots to get things
working... AND the problem is unpredictable.

You are really abusive and not very astute. There are only power options
on the listed USB hubs.

 

[PD43]

You are really abusive and not very astute. There are only power options
on the listed USB hubs.

You can't deal with the fact that your advice sucked. HOW is the OP
gonna know which USB device/hub is the one that is associated with the
problem????