Mouse freezes and screen corrupted

[Lorne]

Recently I have had a problem every 2 or 3 days where the mouse suddenly
freezes and 2 or 3 seconds later the screen image gets corrupted and shows
lots of coloured horizontal lines.

Recovery is only possible by rebooting but I can access the computer over my
network (read drives, open files etc) so Windows is still running.

What are the likely causes of this?

I am pretty sure it is not a virus (I am protected and have run tests) or
RAM (I ran Memtest). XP is fully up to date.

 

[Ǝиçεl]

Have you:
Updated your hardware device drivers from each hardware device
manufacturer's support web pages?

Tip: Do not install any driver updates offered by Windows Update. Get them
from the manufacturer's website instead.
-=-

 

[Lorne]

Do not hink I have, unless they came as part of the automatic critical
updates which I doubt. I usually do update from the manufacturers site.

 

[MendMyComputer]

Do not hink I have, unless they came as part of the automatic critical
updates which I doubt. I usually do update from the manufacturer
site.


"??ç?l" (e-mail address removed) wrote in message
Have you:
Updated your hardware device drivers from each hardware device
manufacturer's support web pages?

Tip: Do not install any driver updates offered by Windows Update. Ge

them
from the manufacturer's website instead.
-=-

:
-
Recently I have had a problem every 2 or 3 days where the mous
suddenly
freezes and 2 or 3 seconds later the screen image gets corrupted and
shows
lots of coloured horizontal lines.

Recovery is only possible by rebooting but I can access the compute
over
my
network (read drives, open files etc) so Windows is still running.

What are the likely causes of this?

I am pretty sure it is not a virus (I am protected and have run tests
or
RAM (I ran Memtest). XP is fully up to date.


.
--

Well, graphic glitches lead to it being either a driver issue or
hardware issue?

Have you tried using bench mark software to test your gfx card?
Other than that, try downloading the correct drivers for your produc
from the manufacturer website and installing them in the correct orde
(chipset first)

 

[Jose]

Recently I have had a problem every 2 or 3 days where the mouse suddenly
freezes and 2 or 3 seconds later the screen image gets corrupted and shows
lots of coloured horizontal lines.

Recovery is only possible by rebooting but I can access the computer overmy
network (read drives, open files etc) so Windows is still running.

What are the likely causes of this?

I am pretty sure it is not a virus (I am protected and have run tests) or
RAM (I ran Memtest).  XP is fully up to date.

If you do the following, we can see what your video (and audio just
for the heck of it) hardware and driver are now and help you determine
if there is a later version you need to install.

:Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste the information back here.

There will be some personal information (like System Name and User
Name), and whatever appears to be private information to you, just
delete it from the pasted information.

For video driver information, expand the Components, click Display,
click Edit, Select All, Copy and then paste the information back here.

For audio information, expand the Components, click Sound Device,
click Edit, Select All, Copy and then paste the information back
here.

This will minimize back and forth Q&A and eliminate guesswork.

You can be more than pretty sure it is not malicious software by doing
this:

Perform some scans for malicious software, then fix any remaining
issues:

Download, install, update and do a full scan with these free malware
detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

They can be uninstalled later if desired.

 

[Lorne]

If you do the following, we can see what your video (and audio just
for the heck of it) hardware and driver are now and help you determine
if there is a later version you need to install.

:Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste the information back here.
{*********************************************************}
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name LORNEDESK
System Manufacturer To Be Filled By O.E.M.
System Model To Be Filled By O.E.M.
System Type X86-based PC
Processor x86 Family 15 Model 107 Stepping 1 AuthenticAMD ~2512 Mhz
BIOS Version/Date American Megatrends Inc. P3.10, 31/7/09
SMBIOS Version 2.5
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name LORNEDESK\LBA
Time Zone GMT Daylight Time
Total Physical Memory 4,096.00 MB
Available Physical Memory 991.94 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 5.40 GB
Page File C:\pagefile.sys
{*********************************************************}
There will be some personal information (like System Name and User
Name), and whatever appears to be private information to you, just
delete it from the pasted information.

For video driver information, expand the Components, click Display,
click Edit, Select All, Copy and then paste the information back here.
{*********************************************************}
Name RADEON 9800 PRO
PNP Device ID PCI\VEN_1002&DEV_4E48&SUBSYS_00021002&REV_00\4&2E2DECCC&0&0058
Adapter Type ATI Radeon Graphics Processor AGP (0x4E48), ATI Technologies
Inc. compatible
Adapter Description RADEON 9800 PRO
Adapter RAM 128.00 MB (134,217,728 bytes)
Installed Drivers ati2dvag.dll
Driver Version 6.14.10.6783
INF File oem55.inf (ati2mtag_R350 section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xE8000000-0xF7FFFFFF
I/O Port 0x0000D000-0x0000DFFF
Memory Address 0xFEAE0000-0xFEAEFFFF
IRQ Channel IRQ 17
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\ati2mtag.sys (6.14.10.6783, 2.74 MB
(2,873,856 bytes), 7/3/07 19:38)

Name RADEON 9800 PRO - Secondary
PNP Device ID PCI\VEN_1002&DEV_4E68&SUBSYS_00031002&REV_00\4&2E2DECCC&0&0158
Adapter Type ATI Radeon Graphics Processor AGP (0x4E68), ATI Technologies
Inc. compatible
Adapter Description RADEON 9800 PRO - Secondary
Adapter RAM 128.00 MB (134,217,728 bytes)
Installed Drivers ati2dvag.dll
Driver Version 6.14.10.6783
INF File oem55.inf (ati2mtag_R350 section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1280 x 1024 x 60 hertz
Bits/Pixel 32
Memory Address 0xF0000000-0xF7FFFFFF
Memory Address 0xFEAF0000-0xFEAFFFFF
Driver c:\windows\system32\drivers\ati2mtag.sys (6.14.10.6783, 2.74 MB
(2,873,856 bytes), 7/3/07 19:38)
{*********************************************************}
For audio information, expand the Components, click Sound Device,
click Edit, Select All, Copy and then paste the information back
here.
{*********************************************************}
Name C-Media CM6501 Like Sound Device
Manufacturer C-Media
Status OK
PNP Device ID USB\VID_0D8C&PID_0201&MI_00\6&F4D481&0&0000
Driver c:\windows\system32\drivers\c6501.sys (5.12.02.4219 (72), 1.35 MB
(1,419,776 bytes), 7/3/07 15:23)

Name Bluetooth AV Audio
Manufacturer IVT Corporation
Status OK
PNP Device ID ROOT\MEDIA\0000
Driver c:\windows\system32\drivers\blueletaudio.sys (6.0.12.56, 33.77 KB
(34,576 bytes), 5/3/07 19:51)

Name Bluetooth SCO Audio
Manufacturer IVT Corporation
Status OK
PNP Device ID ROOT\MEDIA\0001
Driver c:\windows\system32\drivers\blueletscoaudio.sys (6.0.12.56, 27.14 KB
(27,792 bytes), 5/3/07 20:00)
{*********************************************************}
This will minimize back and forth Q&A and eliminate guesswork.

You can be more than pretty sure it is not malicious software by doing
this:

Perform some scans for malicious software, then fix any remaining
issues:

Download, install, update and do a full scan with these free malware
detection programs:
{*********************************************************}

I already use Malwarebytes - it shows nothing.