Modem Stack Overflow problem in XP

[Guest]

I recently built my own PC (AMD Athlon 64 3000+, 512 MB RAM, 120 GB SATA HD,
running Win XP Home). More recently, I bought and installed an Intel V.92
Hardware based PCI 56K Fax Modem. I'm having trouble connecting to my ISP via
dialup, which I only use when necessary, while my cable modem is down.
Otherwise, the Fax Modem is working fine. This was confirmed by the Fax Modem
company tech support. When I dialup to my ISP, I get the following error
message:

(6) There was an error connecting to the server. Would you like to try again?

My ISP is telling me that "(6)" indicates a stack overflow error caused by
how the ISP dialup software is using the memory and that I need to make
adjustments in the OS as a remedy. They said that such a fix was outside
their support and they couldn't give me any more information. I'm lost as to
what to do. Although I'm fairly knowledgeable about Win 98, I'm pretty much a
novice with XP and I wouldn't even know where to start, nor would I want to
w/out any guidance.

 

[Richard Urban]

Is your modem specified as being compatible with 64 bit windows. The drivers
are different, as many people are finding out when their old hardware no
longer works.

--
Regards,

Richard Urban
Microsoft MVP Windows Shell/User

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Guest]

Thanks for the reply Richard, but I don't have 64 bit windows, although I am
ready for it with my AMD Athlon 64 processor. Other than dialup into my ISP,
my modem is working. I've received and sent faxes, I've dialed into another
ISP successfully. I'm only receiving this error when I dial into my ISP,
which is Roadrunner.

 

[Chuck]

My ISP is telling me that "(6)" indicates a stack overflow error caused by
Are you using The ISP's software, or win XP's dialup software and windows
TCP/IP?
Perhaps enabling the modem log and looking at the logged events will help.
It sounds like the roadrunner dialup configuration is messed up somehow.

 

[Paul J. Hurley]

Did you check if your modem is certified from
http://testedproducts.windowsmarketplace.com/

Unfortunately, Windows XP doesn't always play nicely with modems. If your
specific model isn't on the list, you might consider exchanging it.
(Although it seems odd that an Intel modem wouldn't be listed.) Also make
sure you have the latest XP drivers for your modem, etc.

Paul