Modem having trouble detecting a dial tone

[Guest]

I was installing a software for a friend onhis new laptop. He is a little
older and still uses a phone line connection. The modem wont detect the dial
tone at his house, so I brought the computer to my house. It seems to
connect fine when I hooked it up there. The question is this: he has an old
98 system that can dial out on the modem no prob, but we cannot get the new
one to even detect the dial tone, and I have tried all of the different
settings within the modem to get it to recognize it. Please tell me if there
is anything I am missing. Thanks a bunch.

 

[Jack \(MVP-Networking\).]

Hi
Trying the support of the Laptop brand might be a better bet.
Could be that there is some defect in the modem that make it react
differently to different line.
Jack (MVP-Networking).

 

[smlunatick]

I was installing a software for a friend onhis new laptop. He is a little
older and still uses a phone line connection. The modem wont detect the dial
tone at his house, so I brought the computer to my house. It seems to
connect fine when I hooked it up there. The question is this: he has an old
98 system that can dial out on the modem no prob, but we cannot get the new
one to even detect the dial tone, and I have tried all of the different
settings within the modem to get it to recognize it. Please tell me if there
is anything I am missing. Thanks a bunch.

Test with a new phone cord.

Most "newer" modems only have two (2) connecting "prongs" in the tel.
jack. These are a lot more 'sensitive" to bad tel wires.

If you can, locate a telephone line tester (like:
http://www.specialized.net/ecommerce/shop/layout.asp?product_id=690X800&Telephone-Line-Tester-LT-3)
I had to correct my "home" internal wiring before I ever considered
DSL. It turned out that my phone line main entry was "reversed
polarity" wired.