MM2 crashing

G

Guest

Hi,
I have tried the recommended fixes. MM2 and Media player both lock up PC -
lockup = black screen, and HD light continual glow, have to manually reboot.

Either MM2 or Media Player will work fine for a file of about 2 min 30 sec
in length.
I have done a complet re-install of XP home. Followed the updates from MS,
eventually getting to SP2. DId the codex, DX, vid driver routine. Same
results.

The puzzling thing is this. It used to work fine before or about Dec 15
2004. I had taken ( as I have done to prob a 100 files before ) a .wav file
about 30 mins in length, import into MM2, then save it as a wmv file, when it
went to save the file screen goes black, HD light glows, manual shutdown to
reboot. I can't help but think this is a MS issue ????

If I go to event manager, there is nothing there for an error. At least not
as far as I can tell. PLease Help MS. It used to work great, then between
files it stops working.

ok, one more item, relevant ? I dont know. If I used notepad to cut and past
from one doc to another, after x amount of time, pc will lock up as stated
above. Only MM2, Media Player and notepad cause this lock up.

Hope I gave enough information to go.
 
G

Guest

Pappa have a 38 GB HD with 32 GB free. I can play audio cd's such as you buy,
all day long, I did it last night, for about 45 mins, went from one track to
another, try a wmv or wma files, down she goes, try to copy a cd to wma, down
she goes. ihave my paged mem set to 512 - 1024. I have even moved the
acceleration slider to disable direct x, still locks up.

If I go to safe mode, I can play wmv files, just no audio comes out.
Wondered about my onboard audio, in bios it says AC97 Audio, in system
manager it says Creative AudioPCI (ES1371,1373)(WDM). Could there be a
directx conflict there ? Givin ya all the info I can find that might help.
 
J

John Kelly

Hello,

As you have installed a second sound device, have you disabled the first
one???

--
Best Wishes.....John Kelly
www.the-kellys.org
www.the-kellys.co.uk
Check out free video hosting at www.the-kellys.org
----
\|||/
(oo)
----------ooO-(_)-Ooo-------------
All material gained from other sources is duly acknowledged. No Value is
obtained by publishing in any format other peoples work
 
G

Guest

Hi John,
The only sound device I have is the onboard sound card. In system manager,
there is the Creative AudioPCI (ES1371/1373)WDM line
there is also something about legacy audio driver and legacy video drivers.

I went into control panel, and on audio playback , under hardware accel, I
put it all the way to the left - guessing i basically turned it all but off.
I can listen to a wmv for about 1 min, then pc still locks up.

Its puzzling , a commercial audio cd works fine to listen to. I know this is
not the media player group, but it does tie in with MM2, as I get the same
results in both apps.

Oh one more thing, when i did a re-install of XP, before I did the updates,
and still had media player 8 all worked fine till i went to play a file with
a med 9 codec, as soon as it downloaded the new codec, crash. I am willing to
stay with original out of box XP, except for the security issues. I know I
can manually turn off the messenger service, and start the firewall service.
 
J

John Kelly

Hello again,

Well have you ever had a creative labs sound card??? If not, can you say
where your computer got the impression you have/had. The info Creative
AudioPCI suggest that you have one plugged into a PCI slot

If you do not have a creative card you should disable the entry that refers
to it in the Device Manager. It will be interesting to see what happens
afterwards so please do let us know.

Playing an audio CD is quite a lot different to playing an MP3 file for
example...entirely different software used.

With regard to re-installing XP

A few months back I setup two computers with XP. The first I did all of the
Microsoft updates to and then put Service Pack two on as well. The speed of
the machine (prior to optimizing it) was not very impressive so on the
second machine I did no updates other than SP2....I then ran the Windows
Update and the only thing that needed updating was SP2 itself......Since
then I have re-done the first machine which had been optimized and it now
runs noticeably faster and it has not yet been optimized.

--
Best Wishes.....John Kelly
www.the-kellys.org
www.the-kellys.co.uk
Check out free video hosting at www.the-kellys.org
----
\|||/
(oo)
----------ooO-(_)-Ooo-------------
All material gained from other sources is duly acknowledged. No Value is
obtained by publishing in any format other peoples work
 
K

kfsnowman

Hi Again,
Nope, never had a sound card installed just the one that is on the
motherboard. You are saying disable it, and not remove it from device
manager ?

Yes I know that its a whole nother secnarior playing store bought audio cd's
verse mp3 or wma files, but thanks for mentioning it.
Going to disable the audio, reboot and see what happens.
 
D

Dean Rowe

Have you tried turning off some of the codecs in the compatibility tab? See
my blog for further details.

http://blogs.msdn.com/deanro/archive/2004/08/22/218501.aspx

If that doesn't work. Send me the bucket number of the crash and I'll try to
track down where you're crashing.

To get the crash bucket number:
1. Use Movie Maker to generate the crash. When you are prompted, click
the button to send the data to Microsoft.
2. Immediately after sending the data, go to "Control Panel" |
"Administrative tools" | "Event viewer".
3. In Event viewer, choose the "Application" node of the tree on the
left.
4. Sort the data by "Date", and scroll to the most recent
entries.
5. Look for entries where the "Type" is "error" and have red "X"
icons. Double click on them to "open" them.
6. One of the last (most recent) red entries should be for MovieMaker
and have a "bucket number" in the description field.

Regards
Dean Rowe
This posting is provided "AS IS" with no warranties, and confers no rights.
 
K

kfsnowman

Dean,
There are no codecs listed in the compatibility list.
No error is the system logs , for the app events, security , or system.

I did compile a small 179 kb file at the setting for a 33.6 dial up modem if
my mememory serves me right. Tried to do the same file at the high quality
small size setting, crash.

Let me take a min to explain the crash. When MM2 or Media Player or Notepad
( only 3 that exhibit this behavior ) crash , here is what happens.

I hear a click, sounds like when montitor goes into power save mode, when it
clicks off - make sense ? The hard drive light glows steady, but hear no HD
noises. Its like it just locks up, freezes. SO there is no way the log files
would have a chance to write anything. I think which explains no errors or
warnings in the logs.

I have done thorough scan on drive, no bad sectors. Is there a way to check
my ram mem ? I really dont have the funds to buy another stick, to see if
that is the problem. A diagnostic utility to see if it is going bad.

Thing is, if I go into safe mode, i can play a media file, just no audio.
tried MM2 in safe mode but wouldnt load as there were no audio drivers
loaded.

As said above, only those 3 programs shut the system down cold.

Aslo, there is a file called runll32. that runs at boot time, for vid card.
But this file stays present when I use task manager, should'nt it unload
after it does its thing ? Actually this file is called on twice during the
start up for separate processes.
Keith
 
D

Dean Rowe

So if I understand you're reply then MovieMaker doesn't crash itself, but
just your entire system? If this is the case it could certainly be a memory
problem.

You can test your memory with the Windows Memory Diagnostic program which
you can download from http://oca.microsoft.com/en/windiag.asp. That's
probably a good step to try next.
 
K

kfsnowman

Hi Dean,
Yes you are correct. I downloaded the mem tester, no errors, so that could
be a good thing.

I bought my PC from tigerdirect, I went to their support web site, and
downloaded the latest Via 4in1 drivers for my board. Haven't tried to save a
movie since doing this. There is a driver for a mother board listed there
also, but not sure if that is the one for my system. Good idea or not ?

I'd like to thank you taking your time to help me figure this out. Thanks
Dean. It seems no one else is following this thread, or not getting
involved. Would e mail be better ?

Keith
 
P

PapaJohn \(MVP\)

Hi Keith,

Because you're in the hands of Dean, you're getting the best support there
is... but it doesn't mean that many of us are not reading the thread with
interest.... hope you stay online with it.
--
PapaJohn

Movie Maker 2 and Photo Story 3 - www.papajohn.org
Photo Story 2 - www.photostory.papajohn.org
..
 
D

Dean Rowe

When you bring the system back up can you look in the event viewer to see if
there are any error messages which may point to a problem? You can find the
Event Viewer under Administrative Tools in the Control Panel. Check the
Application and System logs for anything suspicious.

The other thing you could try is a diagnostic on your hard drive. Just a
couple of weeks ago I had a system which stopped working and after a bunch
of troubleshooting I discovered the hard drive had started failing. I went
to the support section of the website of the hard drive manufacturer and
they had a little utility that made a bootable floopy that contained a
diagnostic tool which showed an error.

Regards
Dean Rowe
This posting is provided "AS IS" with no warranties, and confers no rights.
 
K

kfsnowman

Been off for the weekend, will start again this evening, and see if we can
move forward and get this thing settled. Hope your weekend was a good.
 
K

kfsnowman

Dean found this error in system logs.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 2/5/2005
Time: 1:15:01 PM
Description:
Detection of product '{1CB63C5C-DA69-4793-BD35-43BDE2A86D43}', feature
'MPEG2_Produce' failed during request for component
'{4F1C55BF-1E25-4162-A3C2-9398197882E8}'
 
D

Dean Rowe

I'm not sure what product produces that message. A couple of other things I
would check. Run the anti-spyware tool from
http://www.microsoft.com/athome/security/spyware/default.mspx to make sure
you don't have anything nasty lurking on your system.

The other thing you can check, is to see if there is some application that
is running on startup causing a problem. To see if this is the case do a
Start..Run, type in "msconfig" and click OK. From this you can select
Diagnostic Startup to only start the basic things that are required for XP.
Once you click OK it'll ask you to restart. One restarted see if MovieMaker
runs OK.

Regards
Dean Rowe
This posting is provided "AS IS" with no warranties, and confers no rights.
 
K

kfsnowman

Hi Dean,
Lets see, I uninstalled my logitech software, and un-installed MGI video
wave software V 4.

Did a mem check, checks good. found a HD utility, ran it
for 2 days, no problems.

Got sp2 in the mail and ran it.
Looked in the advanced tab on mm2, there were "no" codecs listed. Went to
control panel and saw about 10.
Cinepak Codec by Radius
DVSoft
Indeo video 5.10
Indeo video interactive R4.3 by intel
Indeo video R3.2 by Intel
iyuv_32.dll - Intel Indeo Video iYUV R2.0
Microsoft MPEG-4 Video Codec v3
Microsoft RLE Codec
Microsoft Video 1
msh261.drv
msh263.drv
msyuv.dll
Tech Smith Screen Capture Codec this one has a slider you can adjust for
faster compression ----- better compression.
tsbyuv.dll

Aslo looked at some audio codecs in control panel/ sounds ....

hope this helps, mm2 still locking up. I am about ready to try a complet
re-install, now that i have SP2 on disk, and just forgore the SP1 update
from the website.
 
D

Dean Rowe

If you say that MM2 and the Windows Media Player lock up the system then it
sounds like you may have a problem with your video card or it's driver.

Have you tried going into Display properties, clicking on Settings then
Advanced. Then go to the Troubleshoot tab and turn the Hardware acceleration
to None, then click OK. Then try MM2 or the player to see if they work OK.

Cheers
Dean Rowe
This posting is provided "AS IS" with no warranties, and confers no rights.
 

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