Missing Space on Hard Drive. Please Help!!

[saraswat40]

Hi,

I had a 60GB disk with ~20MB of data on it. I created a backup of this
disk using Acronis TrueImage. Then I restored the backup on a 100GB
disk. The problem is that Compure Management/Disk Management now show
the drive to be only 60GB. There is no unallocated partition of 40GB
anywhere. Partition Magic and BIOS also show the disk to be only 60GB.
Is there something I can do to get back my 40GB?

Thanks

 

[JS]

Have not used TrueImage but Ghost has an option to restore to a larger
Disk/Partition size. I would expect the same or similar option may be
available with TrueImage. Also did you partition and format your new drive
before using TrueImage to do the restore?

JS

 

[saraswat40]

The 100GB drive was a brand new drive. I didn't partition or format it
before restore. I will try to use Ghost and see if it helps. TrueImage
doesn't have this option. Thanks very much for replying.

PS

 

[Anna]

Hi,

I had a 60GB disk with ~20MB of data on it. I created a backup of this
disk using Acronis TrueImage. Then I restored the backup on a 100GB
disk. The problem is that Compure Management/Disk Management now show
the drive to be only 60GB. There is no unallocated partition of 40GB
anywhere. Partition Magic and BIOS also show the disk to be only 60GB.
Is there something I can do to get back my 40GB?

Thanks

saraswat40:
You're absolutely sure you're not accessing (booting) your 60 GB HD at this
time?

Are both drives connected during bootup?
Anna

 

[saraswat40]

The original 60GB drive was disconnected before I restored on the 100GB
drive. This 60GB drive is no longer connected to the system.

Thx
PS

 

[saraswat40]

Hi,

I am thinking that I may be able to get my disk space back by manually
entering the number of cylinders/sectors etc. I am using Acronis Disk
Director (see screenshot
http://www.image-upload.net/files/3464/acronisDD.JPG ). Since I have
never done this before I would appreciate if someone can take a quick
look and advise on the possible values.

Thx

 

[Thomas Wendell]

TrueImage (at least ver. 8 -> ) has that option. Perusing the manual I
downloaded from Acronis
http://www.acronis.com/homecomputing/products/trueimage/

downloadable at right


On page 62. chapter 12.3.8 , there are the choices "As is", "Proportional"
and "Manual"

"As is" just makes the new partitions the same size as the old ones, leaving
the rest blank, later usable for additional partitions

"Proportional" , giving the new partitions the same percentage on the new
disk as they had on the old one

"Manual" , gives you the choice how to allocate the space between the new
partitions (not smaller than the old ones)

(We're talking disks with multiple partitions here, but it should be the
same for one partition..)




--
Tumppi
=================================
Most learned on these newsgroups
Helsinki, FINLAND
(translations from/to FI not always accurate
=================================

 

[Jonny]

Hi,

I had a 60GB disk with ~20MB of data on it. I created a backup of this
disk using Acronis TrueImage. Then I restored the backup on a 100GB
disk. The problem is that Compure Management/Disk Management now show
the drive to be only 60GB. There is no unallocated partition of 40GB
anywhere. Partition Magic and BIOS also show the disk to be only 60GB.
Is there something I can do to get back my 40GB?

Thanks

Bios shows the 100GB hard drive as 60GB. What does the boot software from
the hard drive manufacturer indicate as the make/model, thus capacity, of
that hard drive?

 

[saraswat40]

Hi,

Thanks for replying. This is good advice but is only valid before I did
the damage . In this case the target disk is reduced to 60GB and no
amount of manual tinkering during the cloning process will allow me to
get the 'lost space' back.

Thanks again.

 

[saraswat40]

Hi,

This is a Hitachi drive so I think you are referring to the 'Drive
Fitness Test' software. Unfortunately this one also recognizes the
drive as only 60GB.

Thanks

 

[Kerry Brown]

It sounds like your computer's BIOS did not automatically recognise the new
hard drive and is still set with the parameters for the old hard drive. If
you change this now you will probably lose all the data currently on the
hard drive. If you have added data to the drive since you installed it then
use TI to create an image of the current setup. Once you have an image boot
into the BIOS and tell it to auto find the new drive parameters. Different
BIOS's do this differently so you'll need your manual or you'll have to
figure it out on your own. Once the BIOS correctly recognises the drive
restore the image using TI's option to manually set the new size and set it
to use all the drive. If you haven't added any new data then you could just
alter the BIOS settings and restore your original image, again telling TI to
use all the drive.

 

[Ron Martell]

Hi,

I had a 60GB disk with ~20MB of data on it. I created a backup of this
disk using Acronis TrueImage. Then I restored the backup on a 100GB
disk. The problem is that Compure Management/Disk Management now show
the drive to be only 60GB. There is no unallocated partition of 40GB
anywhere. Partition Magic and BIOS also show the disk to be only 60GB.
Is there something I can do to get back my 40GB?

Thanks

I believe you need to use the Graphical View in Disk Management in
order to see the total drive capacity and/or any unallocated space.

That view should show you the total disk inforamtion on the left panel
and then the individual partitions and unallocated space to the right
of that. The other views tend to show only the space that is
allocated to partitions.

The "normal" configuration in Disk Management is to display two
sections using different views, with the top being Volume list (only
shows partitions) and the bottom being Graphical view which shows it
all. One of the configuration options in the View menu is to hide
the section of the window.

Hope this is of some assistance.

Good luck
Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[saraswat40]

Hi,

First of all Thank You all of replying and helping. After trying
various suggestions I contacted Hitachi support and their suggestion
solved the problem. here is what they said:
__________________________________________________________
To reset the drive capacity back to the full 100GBs, please download
our
Feature Tool utility from the following URL:

http://www.hitachigst.com/hdd/support/download.htm

This utility provides the ability to view and change the actual
capacity of
the drive. The "Current" capacity should match the "Maximum" capacity.

If
they do not match, change the "Current" capacity to match the "Maximum"
capacity. If you have any questions on how to do this, the User Guide
(which is also available on the same page as the Feature Tool) explains
this in detail.

ONce this step is done, the drive capacity will be 100GBs. However, you
would still need to use a utility to expand the partition size up to
the
full size of the drive. You would also be able to use Disk Management
within XP Pro to partition and format the remaining drive as well.

If you have any other questions or concerns, please let us know. Thank
you
for contacting Hitachi GST.
Regards,
____________________________________________________________

Thanks again
PS

 

[Anna]

Hi,

First of all Thank You all of replying and helping. After trying
various suggestions I contacted Hitachi support and their suggestion
solved the problem. here is what they said:
__________________________________________________________
To reset the drive capacity back to the full 100GBs, please download
our
Feature Tool utility from the following URL:

http://www.hitachigst.com/hdd/support/download.htm

This utility provides the ability to view and change the actual
capacity of
the drive. The "Current" capacity should match the "Maximum" capacity.

If
they do not match, change the "Current" capacity to match the "Maximum"
capacity. If you have any questions on how to do this, the User Guide
(which is also available on the same page as the Feature Tool) explains
this in detail.

ONce this step is done, the drive capacity will be 100GBs. However, you
would still need to use a utility to expand the partition size up to
the
full size of the drive. You would also be able to use Disk Management
within XP Pro to partition and format the remaining drive as well.

If you have any other questions or concerns, please let us know. Thank
you
for contacting Hitachi GST.
Regards,
____________________________________________________________

Thanks again

saraswat:
Thanks for your follow-up. It's most interesting. It's the first time I've
ever come across a situation such as yours where the problem involving
non-recognition of total disk capacity did not involve either the 32 GB or
128 GB disk capacity limitations imposed by earlier motherboard BIOS in the
last 10 years or so.

Interestingly, we have encountered at least a couple of instances involving
hard drives that apparently were mislabeled as to disk capacity. Not too
long ago, for example, we came across a WD HD labeled as a 120 GB HD but
actually was a 80 GB drive. Needless to say that's (in our experience) a
most unusual situation.

When you used the Hitachi utility to correct your drive's disk capacity - I
assume the screen display correctly showed the "manufacturing value" as 100
GB so that you just accepted that figure. Is that right? Or did the initial
value show as 60 GB and you changed it to 100 GB?

Thanks for your response.
Anna

 

[Chuck]

This brings up an old unlamented memory of tricks that were used a few years
back. The mfrs were building IDE drives, testing them, and setting the drive
size to wharever value was called for by the bulk order customers. You might
get a drive that had only the minimum storage required, or one that had been
reduced to that value. Use of "drive specific" utilites allowed the
identification of maximum possible size, and similar test utilities allowed
drive verification to occur. The drive might then be set to the maximum
usable capacity, even if it was a non standard value.

 

[saraswat40]

So the utility shows two values:

Current Capacity
&
Maximum Capacity

When I ran the utility, the Current Capacity was 55.8GB and Maximum
Capacity was 100.3GB.

I changed the current capacity to 98.2 GB and it worked. It doesn't
work if I try to increase Current Capacity all the way upto 100GB.
Interesting stuff.