Missing Icons on Desktop and Explorer.exe not running in Task Mgr

[bsikorski]

Hello,
Our complete desktop Icons and Taskbar are both missing. I have two
logins and they both have the same results. I can get to the programs
through TaskManager. I had some trouble
with a trojan virus and lots of spyware. I've tried the
fix on kelly's site...did not work. Explorer.exe is not running in
task manager.
When I ran the fix, it does not start explorer.exe. When I run a New
task from task manager as explorer.exe, I get a pop up that says that
Explorer has problems and has to close. Still no icons. Can anyone
shed some light on this for me? I would appreciate it greatly.
Bonnie

 

[Frank Saunders, MS-MVP OE]

Hello,
Our complete desktop Icons and Taskbar are both missing. I have two
logins and they both have the same results. I can get to the programs
through TaskManager. I had some trouble
with a trojan virus and lots of spyware. I've tried the
fix on kelly's site...did not work. Explorer.exe is not running in
task manager.
When I ran the fix, it does not start explorer.exe. When I run a New
task from task manager as explorer.exe, I get a pop up that says that
Explorer has problems and has to close. Still no icons. Can anyone
shed some light on this for me? I would appreciate it greatly.
Bonnie

run HijackThis; http://aumha.org/downloads/hijackthis.zip
HijackThis - Tutorial & FAQ;
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42

Register here: http://aumha.net/profile.php?mode=register
Once you have received your registration confirmation, post your HJT
log here: *(for expert analysis)*
http://aumha.net/viewforum.php?f=30

Please see http://aumha.net/viewtopic.php?t=4075 and
http://aumha.org/a/quickfix.htm before posting to the forum.

HijackThis tutorial:
http://aumha.org/a/hjttutor.htm

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/

 

[Malke]

Hello,
Our complete desktop Icons and Taskbar are both missing. I have two
logins and they both have the same results. I can get to the programs
through TaskManager. I had some trouble
with a trojan virus and lots of spyware. I've tried the
fix on kelly's site...did not work. Explorer.exe is not running in
task manager.
When I ran the fix, it does not start explorer.exe. When I run a New
task from task manager as explorer.exe, I get a pop up that says that
Explorer has problems and has to close. Still no icons. Can anyone
shed some light on this for me? I would appreciate it greatly.
Bonnie

Either your computer is still not completely clean or system files were
damaged by the viruses and malware you had. First make sure your
computer is really clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

If you are sure the computer is completely virus/malware free, try
running the System File Checker. Do:

Start>Run>sfc /scannow [enter]
and have your XP cd handy as you may need it.

If that doesn't work, depending on what malware you had, you may need to
do a Repair Install.
http://www.michaelstevenstech.com/XPrepairinstall.htm

Malke