J
Jim Vaughn
Please reply to "jbvaughn(removethis)@sprynet.com:
At startup I get message " mm_tray.exe was not started
successfully as it is missing TrackUtils.dll". Musicmatch
Jukebox will not start as it's missing the same .dll.
Dell support suggested remove/reinstall Musicmatch, but
the "uninstall" does not work for Musicmatch, nor can I
reinstall without removal first. Upon learning that, Dell
support recommends reinstallation of XP. This seems a
drastic solution so I want 2nd, 3rd or more validations
before proceding. Please comment. Some original
correspondence with Dell follows, condescension and all:
==================
Dear Mr. Vaughn,
Thank you for your time and cooperation.
I apologize the inconvenience that you are experiencing in
this regard.
The issue which you are facing can occur because there are
certain files of the operating system which are corrupted.
Windows XP has an option of repairing the operating
system. This option should be used when you have
determined that the operating system files are corrupt,
but you do not want to completely format the hard drive
and reinstall the operating system.
I would request you to go to the link below and do a
repair reinstall of Windows XP.
http://support.dell.com/us/en/kb/document.asp?DN=1056993
Some email programs will wrap this address to a second
line so you will have to copy each of the lines directly
into the address bar of your browser with no spaces
between the two sections.
Thank you again for choosing Dell and have a nice day.
Respectfully,
Christopher K DTC41060
Dell Online Technical Support
http://premiersupport.dell.com
but it continues to show up on the listing available for
uninstall.
files are still there.
successfully as it is missing TrackUtils.dll" and suggests
reinstalling the program. Is this perhaps the culprit
rather than Musicmatch?
At startup I get message " mm_tray.exe was not started
successfully as it is missing TrackUtils.dll". Musicmatch
Jukebox will not start as it's missing the same .dll.
Dell support suggested remove/reinstall Musicmatch, but
the "uninstall" does not work for Musicmatch, nor can I
reinstall without removal first. Upon learning that, Dell
support recommends reinstallation of XP. This seems a
drastic solution so I want 2nd, 3rd or more validations
before proceding. Please comment. Some original
correspondence with Dell follows, condescension and all:
==================
Dear Mr. Vaughn,
Thank you for your time and cooperation.
I apologize the inconvenience that you are experiencing in
this regard.
The issue which you are facing can occur because there are
certain files of the operating system which are corrupted.
Windows XP has an option of repairing the operating
system. This option should be used when you have
determined that the operating system files are corrupt,
but you do not want to completely format the hard drive
and reinstall the operating system.
I would request you to go to the link below and do a
repair reinstall of Windows XP.
http://support.dell.com/us/en/kb/document.asp?DN=1056993
Some email programs will wrap this address to a second
line so you will have to copy each of the lines directly
into the address bar of your browser with no spaces
between the two sections.
Thank you again for choosing Dell and have a nice day.
Respectfully,
Christopher K DTC41060
Dell Online Technical Support
http://premiersupport.dell.com
tells me uninstall has successfully removed the program,
but it continues to show up on the listing available for
uninstall.
success but still exists. Under C:\Programs the Musicmatch
files are still there.
startup I get message " mm_tray.exe was not started
successfully as it is missing TrackUtils.dll" and suggests
reinstalling the program. Is this perhaps the culprit
rather than Musicmatch?