Missing CONTACTS in email even thought Contacts are in "MY CONTACT

[Daisy Nguyen]

I need help!

I just bought a new computer, and fairly versed with Outlook and Microsoft
Products.

I used the Windows Easy Transfer program to transfer files & settings from
my old computer (which was Windows XP, running Office 2007) to a new computer
(which is Windows 7.0 running Office 2007) and everything came over fine.
Bookmarks, all "MY Documents," email settings, contacts, calendar,
EVERYTHING. Kudo's to Microsoft for having this tool.

One problem that I ran into is that although my .pst file came over fine,
and all the email settings, folders, calendar and contacts work great. (YEs,
there ARE contacts in the contact file) when I am writing a NEW email, and
click the TO button, there are no contacts to choose from. (if I start typing
an email address, is somehow knows where to look for contacts, as there will
be a list of suggestions on closest matches.) -It's just when I click the
"TO" field, there are no contacts to choose from, and no address books to
choose from. FRUSTRATING!

I have already read many posts that have directed me to try to associate my
address book with my Contact file (In Outlook, under Contacts, right-click
and choose PROPERTIES>Outlook Address Book> click the checkbox for "Show this
folder as an Outlook Address book." HOWEVER, the check box is grayed out.

ALSO, I have tried Tools> Account Settings>New address book>Change - but
there are no address books listed to choose from.

ALSO, I have tried Tools>Account Settings>New addres book>Remove, but the
remove feature is grayed out.

ALSO, I have tried Tools>Account Settings>New address book>New>Additional
Address Books>Outlook Address Books, but then I get an error message that
says "This account or directory type already exists and cannot be specified
twice."

I have tried creating a new .pst account by forcing a new email address into
the system, and that does create a new .pst file with a new email account,
but it does not create a new contact file whereby I can export my old
contacts into this new .pst file.

HELP! Any help would be MUCH appreciated.

-Daisy Nguyen

 

[Brian Tillman [MVP - Outlook]]

I just bought a new computer, and fairly versed with Outlook and Microsoft
Products.

I used the Windows Easy Transfer program to transfer files & settings from
my old computer (which was Windows XP, running Office 2007) to a new
computer
(which is Windows 7.0 running Office 2007) and everything came over fine.
Bookmarks, all "MY Documents," email settings, contacts, calendar,
EVERYTHING. Kudo's to Microsoft for having this tool.

If you used WET, then you are not as versed in Outlook as you claim because it
has been documented in this newsgroup literally for years that WET creates a
broken mail profile in Outlook and it no the proper way to mograte Outlook
data from one PC to another.

One problem that I ran into is that although my .pst file came over fine,
and all the email settings, folders, calendar and contacts work great. (YEs,
there ARE contacts in the contact file) when I am writing a NEW email, and
click the TO button, there are no contacts to choose from. (if I start
typing
an email address, is somehow knows where to look for contacts, as there will
be a list of suggestions on closest matches.) -It's just when I click the
"TO" field, there are no contacts to choose from, and no address books to
choose from. FRUSTRATING!

I have already read many posts that have directed me to try to associate my
address book with my Contact file (In Outlook, under Contacts, right-click
and choose PROPERTIES>Outlook Address Book> click the checkbox for "Show
this
folder as an Outlook Address book." HOWEVER, the check box is grayed out.

ALSO, I have tried Tools> Account Settings>New address book>Change - but
there are no address books listed to choose from.

ALSO, I have tried Tools>Account Settings>New addres book>Remove, but the
remove feature is grayed out.

This means you'll need to create a new mail profile.

ALSO, I have tried Tools>Account Settings>New address book>New>Additional
Address Books>Outlook Address Books, but then I get an error message that
says "This account or directory type already exists and cannot be specified
twice."

I have tried creating a new .pst account by forcing a new email address into
the system, and that does create a new .pst file with a new email account,
but it does not create a new contact file whereby I can export my old
contacts into this new .pst file.

A new PST isn't necessary. That's not the problem. Use the Mail applet in
Control Panel to create the new profile. See this:
http://www.howto-outlook.com/howto/newprofile.htm