Microsoft Support And India!!!

[Tommy Miller]

OK I don't have a Windows 2000 question now but I do just have to say
something. I am really disappointed that Microsoft is moving most of
their product support to India. When I pay $245 to call and ask a
question I would like to talk to someone in the USA that I can
understand and that can help me. I have to support a lot of different
systems and sometimes I need to talk to an expert about something.
You would think a company like Microsoft would care more about
customers. Its enough to make me say that "bad" word Linux.

Tommy

 

[nizam]

what makes u think indians are stupid and what makes u
think that the accent is not clear???

growup man u r in the wrong age!!

indians can handle all yr queries with ease!

 

[Bob I]

OK, but I'd be interested to know who are you calling for Linux support.

 

[Tommy Miller]

I am calling Red Hat for help. I have had to do that in the past for
one of my clients that has 4 Red Hat servers. I have called them 5
times since I didn't yet know a lot about Red Hat. I found their
support to be very good, as good as Microsoft support used to be. I
had 2 of my clients ask me earlier this year about switching some
servers to Linux and I told them I wouldn't do it. I am going to
suggest they do. I have supported my clients on Microsoft products for
8 years and have called them a lot. Bun now they are not supporting
their customers like me. They will not get another $245 from me.

Tommy

 

[Tommy Miller]

I didn't say anything about Indians being stupid. In fact I know they
are not stupid. I sometimes contract with an Indian acquaintance of
mine to do custom apps for my clients, since I am not a professional
programmer. He does very good work and both I and my clients have been
very happy.

However the support I have received from techs in India when calling
Microsoft has been poor in general. Here are the facts.

Over the last 8 years I have called Microsoft maybe 150 times because
of the wide range of products (Exchange, 2000 Server, SBS, etc) I
support for my clients. Together with my partner I provide total
computer support for 15 companies with several 1000 employees. Of
those calls only 2 or 3 did I consider poor although not all were
resolved.

This year I have called Microsoft 15 - 18 times.

4 of the calls were answered by people in USA and I was very happy
with the correct answers.

3 of the calls that were answered in India were handled ok.

The rest of the calls that went to India (maybe 10) were very poor. 2
of those I got transferred to USA so I could get an answer. In one
that first went to India so much had already been done wrong that we
couldn't repair the system. I got my money back on that one and a call
from a manager saying he was sorry. The rest of the calls in India
went pretty bad. Usually I just gave up after a couple of hours or 2
or 3 calls. 2 of those I complained and got money back. The rest I
just gave up.

So my comments and concerns are based on facts. The things I call
about are too complex to be handled by newsgroup post. I have given up
on Microsoft support now and will not be calling them again. It is not
worth my time, effort or money to call them for help. Maybe that is
what they want. And I will remember this the next time I buy or choose
not to buy Microsoft software! Microsoft does not value their
customers now.

Tommy