Microsoft Outlook 2000 SP3 Crashing when printing

[Guest]

Hi All,

We have several users printing to a network printer (HP 2600) with no
problems, but one user who tries to print a email to the HP2600 Outlook
crashes saying Outlook.exe has generated an error.

I have removed the users profile from mail settings and removed the
following from the users registry :-

Hkey_Local_Machine>System>CurrentControlSet>Control>Print>Environment>Windows NTX86>Version>Your printer

Other users can print emails to this printer.

Thanks for your time and help

Sandip

 

[AndreasRoeder]

Hi All,

We have several users printing to a network printer (HP 2600) with no
problems, but one user who tries to print a email to the HP2600
Outlook
crashes saying Outlook.exe has generated an error.

I have removed the users profile from mail settings and removed the
following from the users registry :-

Hkey_Local_Machine>System>CurrentControlSet>Control>Print>Environment>Window
s
NTX86>Version>Your printer

Other users can print emails to this printer.

Thanks for your time and help

Sandip

Hi Sandip,
do you get any error messages?
Can you print from other applications?

 

[Guest]

Hi Andreas,

The user who is having problems with the network printer (HP 2600) get the
following message when trying to print in Outlook :-

OL2000: Error Message: OUTLOOK.exe Has Generated Errors and Will Be Closed
by Windows

The user is able to print from any other applications

Regards

Sandip

 

[Andreas Roeder]

Hi Andreas,

The user who is having problems with the network printer (HP 2600) get the
following message when trying to print in Outlook :-

OL2000: Error Message: OUTLOOK.exe Has Generated Errors and Will Be Closed
by Windows

The user is able to print from any other applications

Regards

Sandip

HI,
try detect and repair!