Microsoft Office Outlook has stopped working

[JT Innovations]

I'm running Windows Vista Ultimate with Office 2003. I have all the latest
updates and SP for my computer. I run Outlook all day and when I go and close
it out I get the message "Microsoft Office Outlook has stopped working
windows is checking for a solutions to the problem" and then the other
message that follows is "a problem has caused the program to stop working
correctly. Windows will the program and notify you if a solutions is
available."

Has anyone found an answer for this. I only have this problem when I close
Outlook.

Thanks,
Terry

 

[Roady [MVP]]

That's most likely caused by an addin that you have installed and doesn't
terminate correctly.
What's logged to the Event Viewer regarding this?

 

[JT Innovations]

This is what I found, let me know if this is what you meant?

Faulting application OUTLOOK.EXE, version 11.0.8217.0, time stamp
0x480f95d9, faulting module unknown, version 0.0.0.0, time stamp 0x00000000,
exception code 0xc0000005, fault offset 0x03e05e30, process id 0x228c,
application start time 0x01c8f39135315cf5.

Terry

 

[Rallyline]

This is what I found, let me know if this is what you meant?

Faulting application OUTLOOK.EXE, version 11.0.8217.0, time stamp
0x480f95d9, faulting module unknown, version 0.0.0.0, time stamp 0x00000000,
exception code 0xc0000005, fault offset 0x03e05e30, process id 0x228c,
application start time 0x01c8f39135315cf5.

Terry

 

[Rallyline]

I have this problem too and it is really most annoying. Additionally when I
close down Outlook, it says the same thing but then restarts again!!!

I have to close it via task manager.

Everything else works fine.

 

[cottagedi]

I have read many posts of Office Outlook 2003 giving the message "Microsoft
Office Outlook has stopped working". I haven't read a solution yet. Is
Microsoft aware of this?

 

[TStyles]

Worked around this by disabling the AVG email scanning plugin. Don't know if
a similar situation applies for you. Details below.

Noticed similar problem on a Vista Business notebook with Outlook 2003 and
AVG free on it these past couple of days. Error in event log is identical
save for the application start time. AVG free's updates were corrupt a few
weeks ago, then I experienced other flakiness with AVG on various systems
(modules not working, etc). It seemed to get better, but when these problems
with closing Outlook popped up, I tried disabling the plugin. Experimented 3
times with it on / off. Each time the AVG plugin is enable and I close
Outlook 2003, I get the error. Each time it's off and Outlook is closed, no
error.

Hope that helps or lends itself to a solution on your end.

 

[Bert]

I got AVG 8.0 with a network license and solution below did not work for me.
But it does have something to do with AVG. So I went to the management of
add-in programs button in the advanced options (outlook 2003) in the extra /
options / miscellaneous menu. There I Unchecked AVG Exchange Extension and
the problem is gone.
Hope this helps for others too.
Bert (my vista version is Dutch so the English button names may differ
somewhat from what I stated above)

 

[Rallyline]

I forgot to say last time that I am actually running Outlook 2007

I still haven't found a solution.

 

[TStyles]

Thanks for the clarification -- in trying to be brief up above, I'd skipped
over the place I was disabling that extension. Oops. Sorry about that. It
was indeed within Outlook, buried under Tools -> Options -> Other -> Advanced
Options -> Add-In Manager.

As a follow-up to this work-around, I got tired of doing this dance each
time I started / stopped Outlook, so I gave a fresh install of AVG a shot.
First got the latest version from AVG, then uninstalled the existing one
(including user settings), rebooted, and installed the new one. After
updating and rebooting again a couple of times for good measure, I re-setup
the various user settings. After that, Outlook could again open / close
without getting hung up on that 'AVG Exchange Extension' add-in when enabled.

I got AVG 8.0 with a network license and solution below did not work for me.
But it does have something to do with AVG. So I went to the management of
add-in programs button in the advanced options (outlook 2003) in the extra /
options / miscellaneous menu. There I Unchecked AVG Exchange Extension and
the problem is gone.
Hope this helps for others too.
Bert (my vista version is Dutch so the English button names may differ
somewhat from what I stated above)

[snip]

[snip]

 

[Jon A]

i also have AVG free and tried disabling but no luck but i had Vodafone text
message service running. Once i had disabled this addin the error message
went away. All works well now

Thanks for the clarification -- in trying to be brief up above, I'd skipped
over the place I was disabling that extension. Oops. Sorry about that. It
was indeed within Outlook, buried under Tools -> Options -> Other -> Advanced
Options -> Add-In Manager.

As a follow-up to this work-around, I got tired of doing this dance each
time I started / stopped Outlook, so I gave a fresh install of AVG a shot.
First got the latest version from AVG, then uninstalled the existing one
(including user settings), rebooted, and installed the new one. After
updating and rebooting again a couple of times for good measure, I re-setup
the various user settings. After that, Outlook could again open / close
without getting hung up on that 'AVG Exchange Extension' add-in when enabled.

I got AVG 8.0 with a network license and solution below did not work for me.
But it does have something to do with AVG. So I went to the management of
add-in programs button in the advanced options (outlook 2003) in the extra /
options / miscellaneous menu. There I Unchecked AVG Exchange Extension and
the problem is gone.
Hope this helps for others too.
Bert (my vista version is Dutch so the English button names may differ
somewhat from what I stated above)

[snip]
:

[snip]